酒店回复: Thank you so much for your amazing 10/10 rating! We’re absolutely delighted to hear that you had such a great experience with us. Your kind words and support truly mean a lot to our team. It was a pleasure having you, and we hope to welcome you back again very soon!
4.0分
其他
原文
翻译提供方：Google
总体来说都不错；就是健身房里的小部件需要及时保养或者更换，或者洗脸盆底部坏了；总之就是小细节……
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酒店回复: Thank you for taking the time to share your feedback. While we’re glad you chose to stay with us, we’re sorry to hear that your experience didn’t fully meet your expectations. And your comments about gym is noted and we are working on it now. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.
5.0分
家庭亲子
原文
翻译提供方：Google
价格合理、干净、友好
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酒店回复: Thank you so much for your wonderful 10/10 rating! We're thrilled to hear you had such a great experience with us. Your kind words mean a lot to our team and serve as a great motivation to keep delivering exceptional service.We truly appreciate your support and hope to welcome you back again soon!
5.0分
其他
原文
翻译提供方：Google
方便的
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酒店回复: Thank you so much for your amazing 10/10 rating! We’re absolutely thrilled to hear that you had such a positive experience with us. Your kind feedback truly means a lot to our team.It was a pleasure having you as our guest, and we hope to welcome you back again soon for another great stay!
2.0分
家庭亲子
Walked into eoom and found dead roach on rug
Carpet ragged maid service did not come and clean room
Mattress in rough shape
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酒店回复: Thank you for taking the time to share this feedback, and I’m very sorry for the experience you had. Finding a dead roach upon entering the room, along with ragged carpet and a mattress in poor condition, is completely unacceptable. On top of that, the fact that housekeeping did not come to service your room is a serious oversight, and we apologize for the inconvenience and discomfort this caused.Please know that we take these concerns very seriously. We will be addressing the cleanliness issues, room condition, and housekeeping follow-through with our team immediately so improvements can be made.Thank you again for bringing this to our attention, and we truly apologize that your stay did not meet the standards you deserve.
3.0分
商务出差
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Would not recommend
Service was weird, we asked for an iron and they wanted to come to the room to verify if there was none in the room while my family was already here
The whole place stunk like cigarettes and toilet all over the hallway and the bedroom
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酒店回复: Thank you for sharing your concerns with us. I’m very sorry to hear about your experience. The service you described regarding the iron should have been handled more respectfully and conveniently, and I apologize for the inconvenience it caused your family.Even more concerning are the odors you encountered throughout the hallway and your room. This is far below our standards, and we sincerely apologize for the discomfort it caused during your stay.Your feedback is extremely important, and we will be addressing these issues with our team immediately to ensure this does not happen again. Thank you for bringing this to our attention, and we truly regret that your stay was not what it should have been.
2.0分
家庭亲子
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There was an awful awful terrible smell that got worse by the day. One day the elevators were shutdown to investigate the smell. We had to take stairs with bags as our room was on 3rd floor. There should be a compensation for this stay. It was not what was expected.
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酒店回复: Thank you for taking the time to share your recent experience. I want to extend my sincerest apologies for the unpleasant odor you encountered during your stay, and for the inconvenience caused when the elevators were temporarily out of service.We understand how frustrating and disappointing this must have been, especially when carrying luggage to and from the third floor. This is far from the experience we aim to provide, and I truly regret that your stay did not meet expectations.Your concerns have been brought to our management team's attention, and we are actively working to ensure the issue is fully resolved and does not recur. We appreciate your feedback and hope you'll consider giving us another opportunity to provide the quality experience you were expecting.
环境:实惠干净
酒店刚翻新过，所以非常干净，我很喜欢。不过酒店名字改了，连优步司机都没听过。早餐也很美味，我很满意。
我当时生病了，他们让我两天都住同一个房间。退房手续也很简单。我醒来的时候早餐已经结束了，真希望能延长早餐时间，不过这也不是什么大问题。
酒店非常干净，服务很好，只是他们应该改善一下早餐！！！
总体来说都不错；就是健身房里的小部件需要及时保养或者更换，或者洗脸盆底部坏了；总之就是小细节……
价格合理、干净、友好
方便的
Walked into eoom and found dead roach on rug
Carpet ragged maid service did not come and clean room
Mattress in rough shape
Would not recommend
Service was weird, we asked for an iron and they wanted to come to the room to verify if there was none in the room while my family was already here
The whole place stunk like cigarettes and toilet all over the hallway and the bedroom
There was an awful awful terrible smell that got worse by the day. One day the elevators were shutdown to investigate the smell. We had to take stairs with bags as our room was on 3rd floor. There should be a compensation for this stay. It was not what was expected.