Professional staff. The room was nice and clean. Plenty of towels, and soap. A/C worked great, the water was very hot for my shower. Nicer than most motels I've stayed at for this price.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn College Station. We're delighted to hear that you found our staff professional and your room nice and clean. It's wonderful to know you appreciated the ample supply of towels and soap, and that the A/C and hot water met your expectations.We hope to continue to provide great experiences for you.Thank you for choosing Red Roof. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ReyRed Roof ManagementRediResponse Specialist
1.0分
其他
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Disgusting room with bugs in bathtub, behind toilet, bathroom walls and sink. Mattress was springs with a bit of fabric over. Not exaggerating. Strange characters hanging out drinking in back side of building. NEXT TO A CEMETERY!!! Didn't see that on the website. Requested refund since I was traveling with my 13yr old granddaughter and didn't feel safe or comfortable. Waited 20 min in my car for manager to find me another room before I decided it was more important to get my granddaughter to a safe comfortable place. I will still be pursuing my refund. I will never stay at a Red Roof Inn again.
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酒店回复: we can not move cemetery as one day we all gonna be die and we need that which is also part of our society and it would be next to any business or any residential area, by the way we are not exactly next to cemetery there are 2 more business next to us then cemetery (one another hotel than car wash and service centre). Also on what ground do you not feel safe, just because of some african couple are outside. yes, there are also part of our society and there are our valuable guest like you. they are long term guest and they are safe to everyone. we have sold out night and we have also another 100 of guests stayed and they do not have any issue with it. yes, i understand your concern about cricket( flying -outside bugs) which is common in this area around this time. and our front desk offered room move. you should check that room and if you have any problem then you can denied after seeing it. But As a Red Roof inn, we accept that we can not make your expectation and apologies for it. Hope you give us chance next time to serve you better and provide good service.
5.0分
其他
Great room for a date-night staycation!
Easy check-in. Nice room with spa tub, very clean and comfortable!
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn College Station. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the convenient check in, cleanliness, comfort and the spa tup amenity in your room. Here at Red Roof, we always aims to provide the best possible service, and it's wonderful to know we succeeded during your visit.Thank you again for your review. We look forward to seeing you at Red Roof in the future, should your travels bring you back to our area.Sincerely,ZinniaRed Roof ManagementRediResponse Specialist
4.0分
其他
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This is an older hotel. However the interior has been renovated and remodeled hence a more favorable rating. The exterior still appears outdated. Biggest complaint was a slightly detectable odor and a slightly noisy room air conditioner.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn College Station. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the exterior and the unpleasant smell you encountered at the hotel. However, we're glad you noticed and appreciated the interior renovations we've made to the hotel.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Very truly yours, IshiRed Roof Management RediResponse Specialist
3.0分
其他
It was okay but when you enter the room in the room it smelled musty you should have to go out and buy candles or air freshener to make the room smell good.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn College Station. We are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible smell of the room you might have encountered. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.We do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with a better experience.Very truly yours,ZinniaRed Roof ManagementRediResponse Specialist
3.0分
其他
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Front desk staff was fantastic and very helpful. The only real issue we had was that the mattress was caved in right down the middle so we literally slept squeezed into a hole. Room 161 is to be avoided!
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酒店回复: Dear Valued GuestThank you for taking the time to tell us about your experience at the Red Roof Inn College Station. We are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible condition of the bed in room 161 you might have encountered. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.We do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with a better experience.Very truly yours,ZinniaRed Roof ManagementRediResponse Specialist
1.0分
家庭亲子
Tv didn’t work. The ac unit was super loud and kept us up all night, bed and pillow was very uncomfortable
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酒店回复: Dear Jose,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn College Station. We are disheartened to learn that you're unhappy with your stay due to the state of the television and the air conditioner. We strive to provide a comfortable and relaxing environment for all our guests, and I regret that we didn't meet your expectations.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,HannahRed Roof Management RediResponse Specialist
房间大，淋浴房大，卫生情况不错，体验不错。
楼梯坏了。马桶冲水没压力。灯也不亮。这虽然是汽车旅馆，但比我住过的其他汽车旅馆还要差。
服务一如既往地棒，地理位置优越，附近吃饭的地方超级多。
Professional staff. The room was nice and clean. Plenty of towels, and soap. A/C worked great, the water was very hot for my shower. Nicer than most motels I've stayed at for this price.
Disgusting room with bugs in bathtub, behind toilet, bathroom walls and sink. Mattress was springs with a bit of fabric over. Not exaggerating. Strange characters hanging out drinking in back side of building. NEXT TO A CEMETERY!!! Didn't see that on the website. Requested refund since I was traveling with my 13yr old granddaughter and didn't feel safe or comfortable. Waited 20 min in my car for manager to find me another room before I decided it was more important to get my granddaughter to a safe comfortable place. I will still be pursuing my refund. I will never stay at a Red Roof Inn again.
Great room for a date-night staycation!
Easy check-in. Nice room with spa tub, very clean and comfortable!
This is an older hotel. However the interior has been renovated and remodeled hence a more favorable rating. The exterior still appears outdated. Biggest complaint was a slightly detectable odor and a slightly noisy room air conditioner.
It was okay but when you enter the room in the room it smelled musty you should have to go out and buy candles or air freshener to make the room smell good.
Front desk staff was fantastic and very helpful. The only real issue we had was that the mattress was caved in right down the middle so we literally slept squeezed into a hole. Room 161 is to be avoided!
Tv didn’t work. The ac unit was super loud and kept us up all night, bed and pillow was very uncomfortable