酒店回复: Feedback from our guests is much appreciated, and we thank you for sharing your concerns. We sincerely apologize that our accommodations didn't meet your expectations, and we will keep your comments close to heart as we strive to improve. However, know for the future that our staff is eager to amend any concerns as they arise, and we encourage guests to reach out right away so we can help. It would be an honor to earn another chance to impress you with the relaxing experience we know we can provide.”
1.0分
家庭亲子
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I can not even begin to list all of the issues I had but I will go ahead with some of the more important ones: the toilet was literally falling through the floor (you had to straddle it), no toilet paper, no bathroom door, no pillows, no comforters, no fridge, no microwave, no trashcan, no TV.. Here's some information on the amenities that are listed on the different 3rd party sites that are quite hilarious breakfast, work out room, business office, self serve laundry and finally the pool, there is a pool however, this pool has not been used in years. I would absolutely stay at your own risk and if you do stay leave anything that will allow bugs inside out in your vehicle otherwise you will be taking home a roach or a dozens. This stay was very recent and proves that reviews are not taken seriously because going as far back as I could some of the same issues that are still issues today. Regards, Amy E.
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酒店回复: Dear Amy, It saddens us to hear that issues with our amenities and accommodations affected your experience, and we apologize for failing to meet your expectations. Rest assured, we take your feedback seriously and will discuss it with the relevant teams so that we can immediately address these concerns. We would love another chance to change your perceptions of our motel and hope you'll consider revisiting us someday.
1.0分
其他
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The pictures of the hotel room do not match the hotel. I walked into. Immediately asked for a refund after going back to the front office. They couldn’t give me a refund. Contacted ******* and they were of no help.
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酒店回复: Feedback from our guests is much appreciated, and we thank you for sharing your concerns. We sincerely apologize that our accommodations didn't meet your expectations, and we will keep your comments close to heart as we strive to improve. However, know for the future that our staff is eager to amend any concerns as they arise, and we encourage guests to reach out right away so we can help. It would be an honor to earn another chance to impress you with the relaxing experience we know we can provide.”
1.0分
其他
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This was a horrible place to stay, absolutely disgusting. Dirty tore up rooms with knife cuts and cigarette burns everywhere and infested with bugs. Don't waste your money on this place.
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酒店回复: Feedback from our guests is much appreciated, and we thank you for sharing your concerns. We sincerely apologize that our accommodations didn't meet your expectations, and we will keep your comments close to heart as we strive to improve. However, know for the future that our staff is eager to amend any concerns as they arise, and we encourage guests to reach out right away so we can help. It would be an honor to earn another chance to impress you with the relaxing experience we know we can provide.”
1.0分
其他
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I am not sure how this property was rated 2.4, that is at least 2 points too high. It was dirty, smelly and run down. I couldn't even tell it was a hotel when I pulled up.
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酒店回复: Feedback from our guests is much appreciated, and we thank you for sharing your concerns. We sincerely apologize that our accommodations didn't meet your expectations, and we will keep your comments close to heart as we strive to improve. However, know for the future that our staff is eager to amend any concerns as they arise, and we encourage guests to reach out right away so we can help. It would be an honor to earn another chance to impress you with the relaxing experience we know we can provide.”
1.0分
其他
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The motel looks condemned, there’s no signage for the motel. The room reeked of smoke, the beds were dirty, the surfaces were covered in bugs, the tv was on when we walked in (but also snowed out/ not working appropriately), and they were blasting the heat at 80 degrees. My friend refused to walk into the room at all; we were too disgusted to check out the bathroom.
We attempted to lodge a complaint with the better business bureau. This motel does not belong to the better business bureau.
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酒店回复: Feedback from our guests is much appreciated, and we thank you for sharing your concerns. We sincerely apologize that our accommodations didn't meet your expectations, and we will keep your comments close to heart as we strive to improve. However, know for the future that our staff is eager to amend any concerns as they arise, and we encourage guests to reach out right away so we can help. It would be an honor to earn another chance to impress you with the relaxing experience we know we can provide.”
1.0分
家庭亲子
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This was horrible. The pictures advertised were not this facility in any recent year. The sink paint was peeling. The shower was not cleaned with someone's old Irish Spring still there. The floor was filthy. There were cigarette burns in the sheets. The bathroom door was broken. There was mold in the refrigerator. The front door had a 1 inch gap under it and looked like it had been busted down. It stank of smoke. Fleas. No garbage can. Smoking stains on the ceiling. I could go on.
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酒店回复: Dear Michael,Please accept our apologies for any inconvenience regarding your recent stay. What you've described does not reflect the typical experience of our guests. Rest assured, we will share your comments regarding the condition of your room with our team to ensure we are meeting our high standards of comfort and cleanliness going forward. Although we regularly undergo pest control procedures, we will conduct a thorough investigation into this matter as well. It was a pleasure having you here, and we hope to have another opportunity to change your perceptions in the future.
1.0分
其他
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Don’t even consider this place.
This place is so disgusting, that after paying an absurd amount of money because of the eclipse surge pricing, knowing we may not get a refund, we still grabbed a new room elsewhere because there was no way we were staying there. This place should not even be available , especially through any third party endorsement. Do not stay! And the pictures they show, are NOTHING like it actually is.
1.0分
商务出差
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HORRIBLE!!! read reviews first
If there is ZERO star rating will be too much to desribe cleanliness and property condition. This place should be removed from the map.
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酒店回复: Dear Igor,We're sorry to hear that you didn't have a good experience with us overall. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Your feedback regarding this matter will be discussed internally and we'll make improvements where necessary. Thank you, and we hope you will consider giving us another chance soon.
1.0分
其他
The place is not good and they are using good pictures to deceive people
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酒店回复: Feedback from our guests is much appreciated, and we thank you for sharing your concerns. We sincerely apologize that our accommodations didn't meet your expectations, and we will keep your comments close to heart as we strive to improve. However, know for the future that our staff is eager to amend any concerns as they arise, and we encourage guests to reach out right away so we can help. It would be an honor to earn another chance to impress you with the relaxing experience we know we can provide.”
房间很脏，地板上有垃圾，沙发后面有卫生棉条包装纸，门上写着脏话，不会给我们退款，我们离开了，仍在努力拿回我们的钱，永远不要住在这里
I can not even begin to list all of the issues I had but I will go ahead with some of the more important ones: the toilet was literally falling through the floor (you had to straddle it), no toilet paper, no bathroom door, no pillows, no comforters, no fridge, no microwave, no trashcan, no TV.. Here's some information on the amenities that are listed on the different 3rd party sites that are quite hilarious breakfast, work out room, business office, self serve laundry and finally the pool, there is a pool however, this pool has not been used in years. I would absolutely stay at your own risk and if you do stay leave anything that will allow bugs inside out in your vehicle otherwise you will be taking home a roach or a dozens. This stay was very recent and proves that reviews are not taken seriously because going as far back as I could some of the same issues that are still issues today. Regards, Amy E.
The pictures of the hotel room do not match the hotel. I walked into. Immediately asked for a refund after going back to the front office. They couldn’t give me a refund. Contacted ******* and they were of no help.
This was a horrible place to stay, absolutely disgusting. Dirty tore up rooms with knife cuts and cigarette burns everywhere and infested with bugs. Don't waste your money on this place.
I am not sure how this property was rated 2.4, that is at least 2 points too high. It was dirty, smelly and run down. I couldn't even tell it was a hotel when I pulled up.
The motel looks condemned, there’s no signage for the motel. The room reeked of smoke, the beds were dirty, the surfaces were covered in bugs, the tv was on when we walked in (but also snowed out/ not working appropriately), and they were blasting the heat at 80 degrees. My friend refused to walk into the room at all; we were too disgusted to check out the bathroom.
We attempted to lodge a complaint with the better business bureau. This motel does not belong to the better business bureau.
This was horrible. The pictures advertised were not this facility in any recent year. The sink paint was peeling. The shower was not cleaned with someone's old Irish Spring still there. The floor was filthy. There were cigarette burns in the sheets. The bathroom door was broken. There was mold in the refrigerator. The front door had a 1 inch gap under it and looked like it had been busted down. It stank of smoke. Fleas. No garbage can. Smoking stains on the ceiling. I could go on.
Don’t even consider this place.
This place is so disgusting, that after paying an absurd amount of money because of the eclipse surge pricing, knowing we may not get a refund, we still grabbed a new room elsewhere because there was no way we were staying there. This place should not even be available , especially through any third party endorsement. Do not stay! And the pictures they show, are NOTHING like it actually is.
HORRIBLE!!! read reviews first
If there is ZERO star rating will be too much to desribe cleanliness and property condition. This place should be removed from the map.
The place is not good and they are using good pictures to deceive people