酒店回复: Estimado huésped:Agradecemos que haya compartido su experiencia con nosotros en el Red Roof PLUS+ Wichita East. Lamento que el jacuzzi de su habitación no funcionara y estuviera sucio. Esta no es la experiencia que buscamos para nuestros huéspedes, y le pido disculpas por las molestias y la decepción que esto le causó durante su estancia.Compartiré sus comentarios con el resto de nuestro equipo. En Red Roof, queremos que confíe en nuestra capacidad para evitar problemas similares en el futuro. Le agradecemos su preferencia. Gracias por compartir sus inquietudes y esperamos que nos dé la oportunidad de brindarle una mejor experiencia la próxima vez que visite la zona.Atentamente,JoeAdministración de Red RoofEspecialista en RediResponse
2.0分
其他
原文
翻译提供方：Google
没有电视，
没有早餐
浴室水槽排水不畅
浴室没有洗手液
不会再住
5.0分
其他
原文
翻译提供方：Google
一切都好
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酒店回复: Dear Naimaris, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Wichita East. We are so pleased to hear that your experience was good. At Red Roof we always try to provide all our guest with the best experience.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for leaving your review and we hope to see you again in the future.Sincerely,AnthonioRed Roof Management RediResponse Specialist
1.0分
其他
MEVER TRUST THIS PLACE. OR WEBSITE.
It cloaed last minute with no warning and no call, and we had to find a new hotel at 10pm.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof PLUS+ Wichita East. We are sorry you had a less than satisfactory experience due to the situation you experienced with your reservation. This is not the experience we want our guests to have.Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
1.0分
家庭亲子
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Hotel was absolutely disgusting. There was grime and dirt all over the floors and literally dried blood smeared on the wall in my room that painted an awful scene. I had a room with a Jacuzzi tub and it was so dirty I couldn’t even use it. To top it off, there was water damage on the ceiling above the bed in my room, and the water was dripping on my face while I slept. I would never recommend this place to anyone! Absolutely will never be going to a Red Roof hotel ever again.
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酒店回复: Dear Hotel Guest,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Wichita East. I am very sorry that your recent stay was not satisfactory. We failed to provide you with a clean and comfortable room, and for that, I sincerely apologize. The issues you raised regarding cleanliness, the jacuzzi, and water damage are far below our standards.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We're so sorry to lose your business but respect your decision. Wishing you better travels ahead.Sincerely,AnnRed Roof ManagementRediResponse Specialist
3.0分
其他
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I asked for a first floor due to physical challenges and a pet, got 5th . The room was on a floor where the ac in the hall was in pieces. The room did not have a shower but only a tub that I was not informed of. Once again I have physical challenges that made that dangerous. The location worked well for me. Amenities list on website did not match what was available such as breakfast and shower.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof PLUS+ Wichita East. We're disheartened to see your comments, however I fear you might have our location confused with another as our property doesn't offer breakfast. We are saddened to learn regarding the situation you detailed and the absence of shower you mentioned. Please accept our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely, HannahRed Roof Management RediResponse Specialist
3.0分
家庭亲子
When I turned in the water in the bathroom it came out yellow in both the sink and tub. Each time turning it on and off.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Wichita East. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the sink and the tub you described. It is our intention to have your confidence in our abilities to prevent similar problems in the future.Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,JannaRed Roof ManagementRediResponse Specialist
4.0分
情侣出游
I enjoyed the stay not quite as nice as it was last time that I was here but it wasn't terrible and I would go back again
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酒店回复: Dear Respected Traveler,Thank you for taking the time to leave a review. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Wichita East. I am pleased to know that you had a positive experience and that you would consider staying with us again. Your feedback is important, and we’ll strive to make your next stay even better.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,DevineRed Roof ManagementRediResponse Specialist
2.0分
其他
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They did let me check in early but they didn’t have the size of bed I had originally booked and said they had absolutely no more king beds even available but other than that the stay was fine
房间的地毯湿透了，整个房间都弥漫着霉味。我们要求前台换房，但他们说没有空房了，尽管停车场看起来只停了三分之一的车。空调也是坏的，淋浴水不热。我们猜可能是上一个客人把马桶弄堵了，马桶坏了一直流水，这大概就是地毯湿掉的原因。有很多问题我们可能都不想知道答案。我们提前退房了。
我预订了这个地方的按摩浴缸，但它不能用，而且很脏，很糟糕。
没有电视，
没有早餐
浴室水槽排水不畅
浴室没有洗手液
不会再住
一切都好
MEVER TRUST THIS PLACE. OR WEBSITE.
It cloaed last minute with no warning and no call, and we had to find a new hotel at 10pm.
Hotel was absolutely disgusting. There was grime and dirt all over the floors and literally dried blood smeared on the wall in my room that painted an awful scene. I had a room with a Jacuzzi tub and it was so dirty I couldn’t even use it. To top it off, there was water damage on the ceiling above the bed in my room, and the water was dripping on my face while I slept. I would never recommend this place to anyone! Absolutely will never be going to a Red Roof hotel ever again.
I asked for a first floor due to physical challenges and a pet, got 5th . The room was on a floor where the ac in the hall was in pieces. The room did not have a shower but only a tub that I was not informed of. Once again I have physical challenges that made that dangerous. The location worked well for me. Amenities list on website did not match what was available such as breakfast and shower.
When I turned in the water in the bathroom it came out yellow in both the sink and tub. Each time turning it on and off.
I enjoyed the stay not quite as nice as it was last time that I was here but it wasn't terrible and I would go back again
They did let me check in early but they didn’t have the size of bed I had originally booked and said they had absolutely no more king beds even available but other than that the stay was fine