酒店回复: Dear Guest,We sincerely apologize for the issues you encountered during your stay. It’s disheartening to hear that your room was not prepared as expected, and we understand the inconvenience caused by the room change and lack of proper amenities. Cleanliness and comfort are fundamental, and we regret that we fell short in these areas. Your feedback is important, and we will work to address these concerns to ensure a better experience for future guests. We hope you will consider returning, and we are committed to providing you with the service and accommodations you deserve.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
房间里有股难闻的味道，我想是热水管的问题。除此之外，酒店非常好，有你需要的一切。
展开
酒店回复: Dear Gerardo,We're glad you found the hotel accommodating and well-equipped to meet your needs. However, we regret that unpleasant conditions in your room affected your experience. We'll address the issue with our team to ensure it's resolved, as maintaining a fresh and comfortable environment is a top priority. We appreciate your understanding and the opportunity to improve. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management
4.0分
其他
原文
翻译提供方：Google
待遇极佳，非常友好
展开
酒店回复: Dear Francisco, It’s wonderful to hear our team made such a positive impression during your stay. We strive to create an environment where guests feel genuinely cared for from the moment they arrive. Your thoughtful feedback means a lot to us, and we’ll be sure to share it with our staff. We look forward to welcoming you back soon at Extended Stay America.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
工作人员非常友好，他们提供优质的服务。
展开
酒店回复: Dear Glenis, Thank you for such a generous review of Extended Stay America. Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. We hope to see you again soon. Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
受到推崇的
展开
酒店回复: Dear Guest,Thank you for including Extended Stay America in your travel plans. We're glad your stay left a good impression and that you felt comfortable enough to suggest our property to others. It means a great deal to our team when guests take the time to share their experiences. Thank you for recommending us to future guests! We hope to see you again soon.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
还不错
2.0分
情侣出游
展开
The property was not like other hotels that are the same brand. There was a lot of trash on the hallways there was a lot of people screaming around the elevator was dirty and need a painting everywhere it smelled really bad this particular property needs a complete remodel
展开
酒店回复: Dear Ernesto,Thank you for taking the time to share your experience. It is deeply concerning to hear that the condition of the property and the environment did not meet expectations. The issues you described regarding cleanliness, noise, and overall maintenance fall short of the standards that should be provided, and we sincerely apologize for the discomfort caused. Your feedback is being reviewed with the team to address these concerns and guide improvements. Ensuring a safe, orderly, and welcoming environment is a priority, and your comments will help drive necessary changes to enhance the experience for future guests.Sincerely,Hotel Management
5.0分
其他
展开
Although, prices can change. The location is ideal to everything (if you’re driving , it for those who walk ) seems as if everything is about 20mins from here or less so that’s good.
价格实惠
我宁愿什么都不说，只希望这种情况尽快结束。
逃脱
当我们到达酒店时，没有出租房间，我们是4个人和一个婴儿，我们被安排在一个有一张双人床和一张单人床的房间，两个大孩子不得不共用，他们不得不将我们重新安置到第二天我们的房间，总之我们2个人住了3天，因为没有房间就离开了。清洁很糟糕，当我们到达时看起来很干净，但是浴缸里有头发，地板很脏，我们不得不购买清洁产品，因为我们不能赤脚走在上面而不弄脏脚。床也很不舒服，尽管房间里有厨房，但没有平底锅、餐具、玻璃杯或盘子。我不推荐它。
房间里有股难闻的味道，我想是热水管的问题。除此之外，酒店非常好，有你需要的一切。
待遇极佳，非常友好
工作人员非常友好，他们提供优质的服务。
受到推崇的
还不错
The property was not like other hotels that are the same brand. There was a lot of trash on the hallways there was a lot of people screaming around the elevator was dirty and need a painting everywhere it smelled really bad this particular property needs a complete remodel
Although, prices can change. The location is ideal to everything (if you’re driving , it for those who walk ) seems as if everything is about 20mins from here or less so that’s good.