酒店回复: Dear Gerardo,We're glad you found the hotel accommodating and well-equipped to meet your needs. However, we regret that unpleasant conditions in your room affected your experience. We'll address the issue with our team to ensure it's resolved, as maintaining a fresh and comfortable environment is a top priority. We appreciate your understanding and the opportunity to improve. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management
4.0分
其他
原文
翻译提供方：Google
待遇极佳，非常友好
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酒店回复: Dear Francisco, It’s wonderful to hear our team made such a positive impression during your stay. We strive to create an environment where guests feel genuinely cared for from the moment they arrive. Your thoughtful feedback means a lot to us, and we’ll be sure to share it with our staff. We look forward to welcoming you back soon at Extended Stay America.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
受到推崇的
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酒店回复: Dear Guest,Thank you for including Extended Stay America in your travel plans. We're glad your stay left a good impression and that you felt comfortable enough to suggest our property to others. It means a great deal to our team when guests take the time to share their experiences. Thank you for recommending us to future guests! We hope to see you again soon.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
还不错
2.0分
其他
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The stay was bearable for the two nights my family was in town. Overall, the hotel needs an update, it looks very dirty, but I guess you get what you pay for. This is not the first time we have stayed at extended stay but next time I’ll do some more research. Unfortunately, I would not stay at this location again.
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酒店回复: Dear Guest,Thank you for staying with us again and for sharing your comments. Although we regret the condition and cleanliness of the property, your observations are valuable and will be shared with our team to help improve future stays. We understand how important a welcoming, comfortable environment is to all our guests, and we are sorry this stay did not meet your expectations. We hope you will consider giving us another opportunity for a more satisfying experience. Sincerely,Hotel Management
3.0分
其他
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You get what you pay for. The room was relatively clean. Bare bones, very little amenities. The blankets are thin as paper, so bring an extra. Staff was AWOL for after-hours check-in.
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酒店回复: Dear Guest,Thank you for sharing your experience with us. We are disappointed to hear that your stay did not offer the comfort and support you expected. While we are glad you found your room well-maintained, we understand that overall value depends on more than that. Your comments regarding the simplicity of the setup and the difficulty reaching team members late in the evening are concerns we take seriously. We appreciate you bringing these matters to our attention, as they help guide meaningful improvements. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area.Sincerely,Hotel Management
1.0分
家庭亲子
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This is, by far, the most disgusting place I have ever stayed. From the leaking faucet and stained couch to the filthy mattress and rust covered shower and everything inbetween…disgusting.
If for some reason you do decide to stay here, bring towels as you are only allotted 2 per room even though we had 3 people and bring everything for the “fully equipped” kitchen as it’s completely empty and they charge $20 for utensils.
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酒店回复: Dear Guest,Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We sincerely regret any inconvenience, especially those related to the cleanliness and furnishing of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our team to ensure that such lapses do not happen again. We also regret the inconvenience caused by the limited towel allocation and the lack of kitchen items. As part of our commitment to providing affordable extended-stay accommodations, our Select Suites rooms feature functional kitchens with major appliances. While guests provide their own cookware and dining items, this helps us keep our rates budget-friendly for longer stays. Many of our guests find that this arrangement allows them to create their ideal home-away-from-home experience. We genuinely hope that you will consider giving us another opportunity to serve you in the future, so we can provide you with the immaculate, enjoyable experience you deserve and for which we are known. Sincerely,Hotel Management
1.0分
情侣出游
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It was dirty and had a bad smell throughout the whole hotel. Rugs were gross. The couch in the room had a huge hole in it. The bathroom was gross and the kitchen was gross. Just a gross place.
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酒店回复: Dear Guest,Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours so we can continue to improve our services. Thank you once more, and we do hope to have you stay with us again soon.Sincerely,Hotel Management
价格实惠
我宁愿什么都不说，只希望这种情况尽快结束。
房间里有股难闻的味道，我想是热水管的问题。除此之外，酒店非常好，有你需要的一切。
待遇极佳，非常友好
受到推崇的
还不错
The stay was bearable for the two nights my family was in town. Overall, the hotel needs an update, it looks very dirty, but I guess you get what you pay for. This is not the first time we have stayed at extended stay but next time I’ll do some more research. Unfortunately, I would not stay at this location again.
You get what you pay for. The room was relatively clean. Bare bones, very little amenities. The blankets are thin as paper, so bring an extra. Staff was AWOL for after-hours check-in.
This is, by far, the most disgusting place I have ever stayed. From the leaking faucet and stained couch to the filthy mattress and rust covered shower and everything inbetween…disgusting.
If for some reason you do decide to stay here, bring towels as you are only allotted 2 per room even though we had 3 people and bring everything for the “fully equipped” kitchen as it’s completely empty and they charge $20 for utensils.
It was dirty and had a bad smell throughout the whole hotel. Rugs were gross. The couch in the room had a huge hole in it. The bathroom was gross and the kitchen was gross. Just a gross place.