酒店回复: Dear Robert, Thank you for sharing your feedback, and we are sorry for the difficulties you encountered during your stay. We completely understand how frustrating it must have been to experience issues with the heating/air conditioning, especially after unpacking, and we sincerely apologize for the inconvenience this caused. Additionally, we are sorry that your second room didn't meet your expectations in terms of amenities. We understand the importance of small comforts and will be sure to address this with our team. We strive to ensure a peaceful environment for our guests, and this fell short. Thank you again for sharing your experience, and we hope you'll consider giving us another chance in the future. We're committed to improving and ensuring your next stay is more comfortable.Sincerely,Hotel Management

酒店回复: Dear Barbara, We sincerely apologize for the incredibly frustrating experience you had during your stay. What you described is not the level of service or cleanliness we strive to provide, and we completely understand how upsetting this must have been, especially after a long wait to check in. Please know that we will speak with our team about these issues you encountered to ensure this doesn't happen again. Our top priorities are our guests' comfort and safety, and we will take the necessary steps to correct these problems. We hope to make it right and regain your trust in the future.Sincerely,Hotel Management

酒店回复: Dear David, We appreciate your feedback regarding your recent stay with us. While we are glad to learn that you found our hotel well-maintained, we regret that the front desk hours did not meet your expectations and sincerely apologize for any inconvenience you experienced during the checkout process. Additionally, we have noted your concerns regarding the furnishings and will communicate them to the appropriate individuals for further consideration. Your insights are valuable to us as we strive to enhance the experience for all our guests. Thank you once again for your input.Sincerely,Hotel Management

酒店回复: Dear Marcia, Thank you for your valuable feedback. We are pleased to learn that our location was convenient for you. Our proximity to both the shopping mall and the resort certainly provides an advantage for our guests, and we are glad to hear it contributed positively to your stay. We look forward to the opportunity to welcome you back for another enjoyable visit to Extended Stay America.Sincerely,Hotel Management

酒店回复: Dear LEONARDO, Thank you for sharing your thoughts. We’re pleased to hear that the location suited your needs and that you found value in your stay. Ensuring guests feel satisfied with both their accommodations and overall experience is important, and it’s encouraging to know this was reflected during your visit. Your feedback is greatly appreciated and helps guide our ongoing efforts to provide a comfortable and convenient environment. We look forward to welcoming you back in the future and hope to continue offering a positive experience that meets your expectations.Sincerely, Hotel Management

酒店回复: Dear Ismael, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced upon arrival. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We’re glad that a room was eventually found for you, but we will certainly look into this to ensure a smoother check-in process in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more seamless experience next time.Sincerely,Hotel Management

酒店回复: Dear Judy, Thank you for being our guest. Please accept our apologies for the disappointing experience. We take pride in providing our guests with a clean, fresh environment; therefore, we are sorry for anything overlooked during your stay. We have shared your feedback with our housekeeping staff so they can rectify this immediately. Thank you for your patience, and we hope to have another opportunity to show you the outstanding hospitality you deserve.Sincerely,Hotel Management

酒店回复: Dear Marcia, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable, comfortable stay, and our location, close to shops, restaurants, and stores, was perfect for your visit. We appreciate you being our guest and look forward to welcoming you back! Sincerely,Hotel Management

酒店回复: Dear Hanna, It’s wonderful to hear that you found your stay both comfortable and convenient. Providing an environment where guests can relax with ease and feel at home is always our goal, and it’s rewarding to know we achieved that during your visit. We’re committed to offering thoughtful spaces and helpful amenities that enhance the overall experience. It was our pleasure to host your visit at Extended Stay America, and we look forward to seeing you soon.Sincerely,Hotel Management