酒店回复: Thank you so much for the glowing 10/10 review! We're thrilled to hear you enjoyed your stay. It was a pleasure having you, and we look forward to welcoming you back again soon.
1.0分
其他
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Prepaid for two night stay, couldn't use room. Had 3 adults and baby, was to supposed to have king suite with sleeper sofa. Room we were assigned had a lounge chair for 3rd adult. Hotel admitted they had rooms with sleeper available, but couldn't switch it for me because reservation system was "down". Poor girl on duty had no clue, claimed tech support was unavailable because it was Thanksgiving, no management on duty or available to be called, no estimate of when problem would be fixed. Promised to call me when room was reassigned. Never received a call, and couldn't get through to front desk later. Waited hours and finally booked another room with Home 2 Suites so we didn't have to sleep in car. HIE is a joke, stay at any other comparable chain. Hotel was totally unconcerned with giving us the room we paid for with a 3 month old baby in tow on Thanksgiving night. Have not had time to look into refund. I won't give up easily.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your visit, especially on a holiday with your family. This is not the level of service we strive to provide, and we regret the room assignment and communication issues you encountered. While we understand your frustration, we are unable to issue a refund for this reservation. Your comments have been shared with our team to improve our processes, and we appreciate you bringing this to our attention. We hope to have the opportunity to provide a much better experience in the future.
5.0分
其他
All the staff and especially the owner were great and went out of their way to make our stay wonderful.
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酒店回复: Thank you so much for your wonderful 10/10 review! We’re thrilled to hear that you had such an enjoyable stay with us. Our team works hard to create memorable experiences, and it’s incredibly rewarding to know we succeeded. We can’t wait to welcome you back for another visit soon
5.0分
其他
Unbelievable nice staff, great, renovated rooms with huge televisions..plenty of space in a very safe and quiet location. Can't recommend this hotel enough...
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酒店回复: Thank you for your kind words! We’re glad you enjoyed our friendly staff and clean, comfortable room. We appreciate you staying with us and hope to welcome you back soon! — Holiday Inn Express & Suites Team
5.0分
其他
The staff is amazing! Always asking if you need anything and always saying hello / good bye .Have a nice day etc. The room was ready on time! Very clean.
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酒店回复: Thank you for your kind words! We’re glad you enjoyed our friendly staff and clean, comfortable room. We appreciate you staying with us and hope to welcome you back soon!— Holiday Inn Express & Suites Team
3.0分
其他
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I booked this trip for a family of 4 and had a queen bed and a sofa bed but nothing was there for bedding for the sofa bed. Then the phone didnt work to call housekeeping. The food for breakfast was limited.
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酒店回复: Thank you for sharing your feedback. I sincerely apologize for the inconvenience with the sofa bed bedding, the phone issue, and the limited breakfast options. This is not the experience we want for our guests, and we’ll be addressing these concerns with our team to ensure improvements are made. We appreciate you bringing this to our attention.
1.0分
其他
Room is not much cleaned and they didn’t restock the towels , breakfast pancake is not working
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酒店回复: Thank you for your feedback. We're sorry to hear about the cleanliness and room condition issues during your stay. Your comments have been shared with our team to address and improve. We appreciate you recognizing our staff and hope for another chance to better your experience.
1.0分
其他
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This has been my go to room in the area for years. I would stay here multiple times a year, but after this trip I will NEVER be back. I checked in around 11 at night, and everything seemed fine. My room didn't have a microwave, so I went down to ask about it and was told I would either have to give my food to the front desk agent or change rooms, so I changed.
The next room was missing a refrigerator, telephone, front entry lights, and a door lock. I didn't feel safe in the room so I went back to the front desk and showed the receptionist a video of the room. She told me it looked like I had been put in an out of service room, even though she was the same person who had put me in the room 5 minutes earlier. I had to switch and move all our stuff to a third room.
The third room was on the bottom floor right beside the kitchen and across from a storage room, with cars parked just outside the bedroom window. When we used the toilet, the seat slid off and looked like it was never properly attached. By this point, we were exhausted from traveling all day and went to bed.
The manager in the morning simply said sorry, gave me a marginal number of points for the hotel on IHG rewards, and told me she would talk to her manager.
The hotel has been going down, but this was a nightmare of a stay. Had it not been so late, I would have moved to a different hotel.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the inconveniences you encountered during your recent stay. This experience does not reflect our usual standards, and we regret the disappointment it caused. Your comments have been shared with our management team to ensure corrective action is taken. We appreciate your past loyalty and hope you will consider giving us another opportunity to provide a better experience in the future.
1.0分
家庭亲子
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The people working were nice, but the overall cleanliness was terrible. Our room smelled terrible, and one of the beds was too close to the AC and freezing, while the further parts of the room were too warm. There were strange stains on most of the walls.
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酒店回复: Thank you for your feedback. We're sorry to hear about the cleanliness and room condition issues during your stay. Your comments have been shared with our team to address and improve. We appreciate you recognizing our staff and hope for another chance to better your experience.
还行，比较满意
非常好的酒店，服务无疑是最好的。
Prepaid for two night stay, couldn't use room. Had 3 adults and baby, was to supposed to have king suite with sleeper sofa. Room we were assigned had a lounge chair for 3rd adult. Hotel admitted they had rooms with sleeper available, but couldn't switch it for me because reservation system was "down". Poor girl on duty had no clue, claimed tech support was unavailable because it was Thanksgiving, no management on duty or available to be called, no estimate of when problem would be fixed. Promised to call me when room was reassigned. Never received a call, and couldn't get through to front desk later. Waited hours and finally booked another room with Home 2 Suites so we didn't have to sleep in car. HIE is a joke, stay at any other comparable chain. Hotel was totally unconcerned with giving us the room we paid for with a 3 month old baby in tow on Thanksgiving night. Have not had time to look into refund. I won't give up easily.
All the staff and especially the owner were great and went out of their way to make our stay wonderful.
Unbelievable nice staff, great, renovated rooms with huge televisions..plenty of space in a very safe and quiet location. Can't recommend this hotel enough...
The staff is amazing! Always asking if you need anything and always saying hello / good bye .Have a nice day etc. The room was ready on time! Very clean.
I booked this trip for a family of 4 and had a queen bed and a sofa bed but nothing was there for bedding for the sofa bed. Then the phone didnt work to call housekeeping. The food for breakfast was limited.
Room is not much cleaned and they didn’t restock the towels , breakfast pancake is not working
This has been my go to room in the area for years. I would stay here multiple times a year, but after this trip I will NEVER be back. I checked in around 11 at night, and everything seemed fine. My room didn't have a microwave, so I went down to ask about it and was told I would either have to give my food to the front desk agent or change rooms, so I changed.
The next room was missing a refrigerator, telephone, front entry lights, and a door lock. I didn't feel safe in the room so I went back to the front desk and showed the receptionist a video of the room. She told me it looked like I had been put in an out of service room, even though she was the same person who had put me in the room 5 minutes earlier. I had to switch and move all our stuff to a third room.
The third room was on the bottom floor right beside the kitchen and across from a storage room, with cars parked just outside the bedroom window. When we used the toilet, the seat slid off and looked like it was never properly attached. By this point, we were exhausted from traveling all day and went to bed.
The manager in the morning simply said sorry, gave me a marginal number of points for the hotel on IHG rewards, and told me she would talk to her manager.
The hotel has been going down, but this was a nightmare of a stay. Had it not been so late, I would have moved to a different hotel.
The people working were nice, but the overall cleanliness was terrible. Our room smelled terrible, and one of the beds was too close to the AC and freezing, while the further parts of the room were too warm. There were strange stains on most of the walls.