酒店回复: Thank you so much for the glowing 10/10 review! We're thrilled to hear you enjoyed your stay. It was a pleasure having you, and we look forward to welcoming you back again soon.
1.0分
家庭亲子
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The people working were nice, but the overall cleanliness was terrible. Our room smelled terrible, and one of the beds was too close to the AC and freezing, while the further parts of the room were too warm. There were strange stains on most of the walls.
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酒店回复: Thank you for your feedback. We're sorry to hear about the cleanliness and room condition issues during your stay. Your comments have been shared with our team to address and improve. We appreciate you recognizing our staff and hope for another chance to better your experience.
3.0分
家庭亲子
Overall okay stay. Room was outdated, small, things like ironing board was old and stained. For price, was okay. Not a terrible stay.
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酒店回复: Thank you for your feedback. We’re glad your stay was overall okay and appreciate your comments as we work on improving our guest experience. We hope to welcome you again soon.
3.0分
其他
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Overall it was okay they neva came and gave us clean towels or emptied our trash and of course the breakfast was not okay at all the first morning we got down there for breakfast at 7 and there was nothing in there but eggs and like 3 cinnamon rolls bc she never refilled the stuff my daugther inlaw went back down at 830 and still nothing was refilled and the second day we had to keep finding someone and we ended up waiting 30 mi s for them to refill the breakfast
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酒店回复: Thank you for your feedback, and I’m very sorry for the issues you encountered. This is not the standard we aim to provide, and I’ve addressed your concerns with our team to ensure its corrected immediately. We truly value your input and hope to have the chance to provide you with a better experience in the future. Best regards, Kendra Front Desk Supervisor Holiday Inn Resort & suites Alpharetta
3.0分
情侣出游
Vending area empty. Room cleaning did not happened until day 3. Front desk seemed untrained or very new
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酒店回复: Thank you for your feedback, and I’m very sorry for the issues you encountered. This is not the standard we aim to provide, and I’ve addressed your concerns with our team to ensure its corrected immediately. We truly value your input and hope to have the chance to provide you with a better experience in the future. Best regards, Kendra Front Desk Supervisor Holiday Inn Resort & suites Alpharetta
5.0分
其他
Clean, safe and comfortable. Huge tv's, plenty of space, good gym onsite...highly recommend.
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酒店回复: Thank you so much for your perfect 10/10 rating! We’re thrilled to hear that you had such a positive experience with us at the Holiday Inn Express & Suites.
5.0分
情侣出游
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The staff were very nice and very personably. I did not have a complaint. We weren’t really bothered by anybody and when we needed things, there were always people stepping to help.
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酒店回复: Thank you so much for your perfect 10/10 rating! We’re thrilled to hear that you had such a positive experience with us at the Holiday Inn Express & Suites.Our team works hard to provide exceptional service and a comfortable stay, so it’s incredibly rewarding to know that we met your expectations.We hope to welcome you back again soon
4.0分
家庭亲子
Staff were great. Both mornings the breakfast was mostly out of everything so that was disappointing. But otherwise the beds were comfortable & shops were close
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酒店回复: Thank you for your 8/10 rating! We're glad you enjoyed your stay with us at Holiday Inn Express & Suites Alpharetta; we strive to make every guest’s stay memorable. If there’s anything we could have done differently we’d love your feedback.Hope to see you again soon!Best regards,Kendra RainfordFront Desk Supervisor
2.0分
其他
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The unique items were pretty much associated with being nonfunctional in the room. The alarm clock next to the bed was basically broken and stuck on 12 o’clock. The microwave did not spin the glass plate as all the internal mechanics had been removed. The room came with a Keurig maker, but no K cups provided. The room did not have any plastic bags provided to put your dirty clothes in. The toilet seat was a cheap plastic that I think was picked up at a garage sale. It did not fit the toilet and the lid would not stand up If you wanted to stand up to urinate. For breakfast one morning it was 81° in the cafeteria, Including a warm muggy feeling all throughout the lobby. No air conditioning was on. Most of the chairs in the cafeteria appeared to be covered with a vinyl that had totally rubbed off. It felt as though you were sitting on a chair that had come from the local dump. The pool looked real nice however did not have any comfortable chase lounges to relax in, all of the chairs were a typical four leg chair with hard uncomfortable seats.
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酒店回复: Thank you for taking the time to share your feedback. I'm truly sorry to hear that your experience did not meet expectations. We strive to provide every guest with a comfortable and enjoyable stay, and would address the issues.
还行,比较满意
非常好的酒店,服务无疑是最好的。
The people working were nice, but the overall cleanliness was terrible. Our room smelled terrible, and one of the beds was too close to the AC and freezing, while the further parts of the room were too warm. There were strange stains on most of the walls.
Overall okay stay. Room was outdated, small, things like ironing board was old and stained. For price, was okay. Not a terrible stay.
Overall it was okay they neva came and gave us clean towels or emptied our trash and of course the breakfast was not okay at all the first morning we got down there for breakfast at 7 and there was nothing in there but eggs and like 3 cinnamon rolls bc she never refilled the stuff my daugther inlaw went back down at 830 and still nothing was refilled and the second day we had to keep finding someone and we ended up waiting 30 mi s for them to refill the breakfast
Vending area empty. Room cleaning did not happened until day 3. Front desk seemed untrained or very new
Clean, safe and comfortable. Huge tv's, plenty of space, good gym onsite...highly recommend.
The staff were very nice and very personably. I did not have a complaint. We weren’t really bothered by anybody and when we needed things, there were always people stepping to help.
Staff were great. Both mornings the breakfast was mostly out of everything so that was disappointing. But otherwise the beds were comfortable & shops were close
The unique items were pretty much associated with being nonfunctional in the room. The alarm clock next to the bed was basically broken and stuck on 12 o’clock. The microwave did not spin the glass plate as all the internal mechanics had been removed. The room came with a Keurig maker, but no K cups provided. The room did not have any plastic bags provided to put your dirty clothes in. The toilet seat was a cheap plastic that I think was picked up at a garage sale. It did not fit the toilet and the lid would not stand up If you wanted to stand up to urinate. For breakfast one morning it was 81° in the cafeteria, Including a warm muggy feeling all throughout the lobby. No air conditioning was on. Most of the chairs in the cafeteria appeared to be covered with a vinyl that had totally rubbed off. It felt as though you were sitting on a chair that had come from the local dump. The pool looked real nice however did not have any comfortable chase lounges to relax in, all of the chairs were a typical four leg chair with hard uncomfortable seats.