酒店回复: Dear Kaylee,I am deeply sorry to hear about the unacceptable conditions you experienced during your recent stay at the Red Roof Inn Staunton. I sincerely apologize for the state of your room, including the cleanliness issues, stained sheets, and unpleasant odors. Furthermore, I am incredibly concerned and disappointed to learn about the incident near the pool area; this is completely unacceptable.Please know that we take your concerns very seriously and will be sharing your feedback with our management team immediately to ensure such lapses do not occur again. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely, MatthewRed Roof Management RediResponse Specialist
酒店回复: Dear Dana,Thank you for your feedback regarding your recent stay at Red Roof Inn Staunton. I'm happy to hear that your stay was generally satisfactory. However, we apologize for the situation you mentioned about the room type you booked. We appreciate you bringing this to our attention. I’m glad to hear that our manager was able to resolve the Wi-Fi concerns efficiently.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience in the future.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
酒店回复: Dear Pam,Thank you for taking the time to share your review at the Red Roof Inn Staunton. I am deeply sorry to hear about the disappointing experience you had at our property. We strive to provide a pristine environment for all our guests, so I am saddened to hear that you are unsatisfied with the cleanliness of your room.We hope to continue to provide great experiences for you at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us. Sincerely,HannahRed Roof Management RediResponse Specialist
4.0分
情侣出游
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翻译提供方：Google
去斯汤顿地区很方便。位置很好。
4.0分
家庭亲子
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翻译提供方：Google
很难找到去酒店的路
5.0分
其他
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翻译提供方：Google
A++
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酒店回复: Thank you for your feedback. We appreciate your feedback ! Thank you for your review, hope to see you again soon.
5.0分
其他
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Very nice place nestled just enough off the road with Beautiful scenic views this property is us high enough to see all of nature's beauty 💗 Staff was friendly and courteous. This was a repeat stay at this property for my husband and I. It wasn't planned that way but I an so glad we got to enjoy our Anniversary at this property 💗
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Staunton. It's wonderful to hear that you enjoyed the beautiful scenic views and the friendly service during your anniversary stay. We're so pleased that you and your husband chose our property again and that it provided the perfect backdrop for your special occasion. Your kind words truly mean a lot to us.Here at Red Roof, we are committed to provide great experiences for you. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,PrincessRed Roof ManagementRediResponse Specialist
2.0分
其他
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Staff was helpful and friendly. The floor was dirty (it looked clean but my feet became dirty immediately upon walking on it). There were stains on the top blanket. The sink handle had what looked like toothpaste residue all over it.
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酒店回复: Dear Hotel Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Staunton. We appreciate you sharing your experience with us. It's wonderful to hear that you found our staff helpful and friendly; we strive to provide excellent service. However, we are very sorry to learn about the concerns you encountered with the state of the floor, blanket, and residue on the sink handle. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. I understand your concerns, and I want to assure you that we're committed to providing a positive experience for all our guests. We hope you'll give us another chance to show you the Red Roof difference on your next trip.Very truly yours,JohnRed Roof Management RediResponse Specialist
参加完北卡罗来纳州的婚礼，我们从波士顿出发，在弗吉尼亚州停留。非常感谢你们出色的组织和高效的服务！
和往常一样，非常满意。只要我在这附近，这里永远是我的首选。
我从来不轻易留下负面评价，但最近在弗吉尼亚州斯汤顿的红屋顶酒店 (Red Roof Inn) 的住宿体验却是我经历过的最糟糕的酒店之一。
房间脏乱不堪——积满灰尘、蜘蛛网、皂液器坏了，甚至浴室里还留着一卷用过的卫生纸。尽管这是一间无烟房间，但床单上却满是污渍和烧孔。空气中弥漫着脏毛巾和霉味，让人感觉不到舒适和干净。
更糟糕的是，我的女朋友在泳池附近踩到猫屎滑倒了——这对于任何一家标榜清洁和热情好客的酒店来说都是绝对不可接受的。
我立即联系了酒店管理层并要求退款，结果却被告知房间已经“检查”过，没有发现任何问题——这感觉就像完全无视了我们所经历的一切。
我强烈建议任何考虑入住这家酒店的人三思而后行。它不仅肮脏，而且不安全、不卫生，而且管理层根本不重视客人的担忧。
总的来说，这次住宿体验还不错。我预订了两张大床的房间，结果收到的是一张特大床的房间。这没什么大不了的。我的无线网络出了点问题，值班经理很快就解决了，不到半小时就解决了。
房子整体维护得很糟糕。窗户、门，所有玻璃制品都脏兮兮的，像薄膜一样。房间里有一股难闻的气味。看起来有人住在那里长期居住。房间外面摆放着烤架和冷藏柜。我的整体印象是，这家房子既可怕又破旧。这让我们对再次入住红屋顶酒店感到很失望。我不会推荐任何人来这里。
去斯汤顿地区很方便。位置很好。
很难找到去酒店的路
A++
Very nice place nestled just enough off the road with Beautiful scenic views this property is us high enough to see all of nature's beauty 💗 Staff was friendly and courteous. This was a repeat stay at this property for my husband and I. It wasn't planned that way but I an so glad we got to enjoy our Anniversary at this property 💗
Staff was helpful and friendly. The floor was dirty (it looked clean but my feet became dirty immediately upon walking on it). There were stains on the top blanket. The sink handle had what looked like toothpaste residue all over it.