酒店回复: Dear Guest,Thank you for sharing this experience. We apologize sincerely for the discomfort and issues you encountered, as this falls far short of our standards. Please know we are urgently reviewing these concerns to make necessary improvements. Your feedback is invaluable to our efforts.Sincerely, Hotel Manager
1.0分
家庭亲子
原文
翻译提供方：Google
预订了，网站把我转到了离我原来住的地方很远的酒店，而且没办法退款，非常失望
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酒店回复: Dear Guest,We're truly sorry to hear about the inconvenience you experienced with your booking. This is not the experience we want for our guests. Please reach out to our customer service team directly so we can assist you in resolving this issue. We appreciate your feedback and hope to improve your experience in the future.Sincerely, Hotel Manager
酒店回复: Dear Guest,Thank you for writing the review. We offer our apologies for the bad experience due to the cleanliness and maintenance issues of amenities. We’re involved in a continuous improvement process aimed at making the hotel better than ever before. We guarantee that you'll like your next experience. I hope you will visit again and see how we’re getting better every day.Sincerely, Hotel Manager.
1.0分
其他
原文
翻译提供方：Google
肮脏、状况不佳
5.0分
其他
原文
翻译提供方：Google
优越的地理位置
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酒店回复: Dear Ricardo,Thank you for your kind words! We're delighted you enjoyed our excellent location. We hope to welcome you back for another great stay.Sincerely, Hotel Manager
1.0分
其他
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This room was absolutely disgusting in one of our rooms. There was either blood or poop splattered on the wall in our other room. Cockroaches were running up the wall. There were strange stains on the mattresses, and most of the furniture was broken or missing. Do not reserve a room at this hole of a hotel.
1.0分
情侣出游
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I was anxious that my credit card details were hand written on a pce of paper. The room had a hand mended cover on the bed. Was clean given it is an old building. The towels were small and thin.Didnt feel safe at all. More so the people in the area. Not necesarily the staff. Was ok but i feel coukd be cleaner
1.0分
其他
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I did not feel safe getting out of my car. It was dark, and there were multiple groups of homeless and loiterers, old mattresses and furniture outside and police patroling the parking lot.
I contacted ******* to ask for a refund. They contacted the hotel office who acknowledged the groups and said thats why there is an officer patroling and stated that it was competely safe. I was denied a refund from both the hotel and from *******. If I could, I would post pictures and screen shots of the conversation, but there is no where to load it.
2.0分
其他
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Awful
There were several unsavory folks hanging around in the parking lot. The room had stains in the ceiling. Pieces of the wall were missing along the bottom trim. The window had a large diagonal crack. The room smelled of cigarettes. The tub was dirty.
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酒店回复: Dear Karen,We sincerely apologise for the condition of your room and the environment around the property. The issues you described are far from the standards we strive to maintain. Your concerns regarding cleanliness, maintenance, and guest safety will be shared with management immediately for review and correction. Thank you for bringing this to our attention. We hope you'll consider giving us another opportunity to give you a much-improved stay. Sincerely, Hotel Manager
1.0分
商务出差
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its a very run down place it was a better place 6 years back once i check in notice the smell of **** and smoke plus the holes in the walls check under the sheets found a cockrouch in the bed running across the sheets killed took it to the manager and said im not sleeping here. i would just like my deposit back and cancel the room plus at first try to get in the room key card didn't work. no toilet paper in the bath room. alot of homeless people right outside the property. next door was a waffle house but close down. the area was great 6 years ago that was my first reason for going back plus i want a good nite rest tomorrow i got a important VETERANS APPOINTMENT AT THE MAIN HOSPITAL IN ALBUQUERQUE. so i left and check into another area Albuquerque were it was almost full and rates were higher in the late evening. it seem most place went up 20 bucks more at the last minute check in which suck so i guess the websites has its way on making money too.
最差的酒店
这是最糟糕的酒店，照片是谎言，与该酒店的条件无关，他们应该调查它，因为这完全是一个骗局，当我们到达并看到与照片无关的办公室时，我们做了不想登记，经理开始对我们大喊大叫，如果我们取消，他们会罚款他，第四波非常糟糕，有蟑螂，一大早外面有很多噪音，似乎是便宜货聚集在那里，晚上我们听到了一对夫妇带着两个孩子出来，他们对这个地方的条件感到非常不安，我没有睡觉整个晚上，一早我们就离开了那里，我们在那里住了两晚，但在那里实在难以忍受，我丈夫把钥匙交给了他，并告诉他我们不会留在那里，即使我们已经付了钱经理回复说，两者都没有 请让我知道，调查一下这个地方，非常感谢 Atte Isela Balderas
预订了，网站把我转到了离我原来住的地方很远的酒店，而且没办法退款，非常失望
最差的酒店
糟糕的酒店，真的不要住在这里。厕所堵塞，毯子有洞，一切都很脏，被忽视，总之是我一生中去过的最糟糕的酒店。这家酒店缺乏清洁和维护是令人难以置信的。
肮脏、状况不佳
优越的地理位置
This room was absolutely disgusting in one of our rooms. There was either blood or poop splattered on the wall in our other room. Cockroaches were running up the wall. There were strange stains on the mattresses, and most of the furniture was broken or missing. Do not reserve a room at this hole of a hotel.
I was anxious that my credit card details were hand written on a pce of paper. The room had a hand mended cover on the bed. Was clean given it is an old building. The towels were small and thin.Didnt feel safe at all. More so the people in the area. Not necesarily the staff. Was ok but i feel coukd be cleaner
I did not feel safe getting out of my car. It was dark, and there were multiple groups of homeless and loiterers, old mattresses and furniture outside and police patroling the parking lot.
I contacted ******* to ask for a refund. They contacted the hotel office who acknowledged the groups and said thats why there is an officer patroling and stated that it was competely safe. I was denied a refund from both the hotel and from *******. If I could, I would post pictures and screen shots of the conversation, but there is no where to load it.
Awful
There were several unsavory folks hanging around in the parking lot. The room had stains in the ceiling. Pieces of the wall were missing along the bottom trim. The window had a large diagonal crack. The room smelled of cigarettes. The tub was dirty.
its a very run down place it was a better place 6 years back once i check in notice the smell of **** and smoke plus the holes in the walls check under the sheets found a cockrouch in the bed running across the sheets killed took it to the manager and said im not sleeping here. i would just like my deposit back and cancel the room plus at first try to get in the room key card didn't work. no toilet paper in the bath room. alot of homeless people right outside the property. next door was a waffle house but close down. the area was great 6 years ago that was my first reason for going back plus i want a good nite rest tomorrow i got a important VETERANS APPOINTMENT AT THE MAIN HOSPITAL IN ALBUQUERQUE. so i left and check into another area Albuquerque were it was almost full and rates were higher in the late evening. it seem most place went up 20 bucks more at the last minute check in which suck so i guess the websites has its way on making money too.