The staff was great--personable and informative. The room quality when compared to the per night price paid was atrocious.
展开
酒店回复: Thank you for sharing your feedback. We’re glad to hear that our staff made a positive impression with their service and hospitality. However, we’re sorry to learn that your room did not meet your expectations for the price paid. We truly value your comments, as they help us identify areas for improvement. We’ll be reviewing your concerns with our management team to ensure a better experience for all our guests moving forward. We hope you’ll consider giving us another opportunity to serve you in the future.
4.0分
其他
展开
Nice bed
The room was nice and big and the bed and pillows were so comfortable!
The carpet in lobby/breakfast area was really stained in many areas and needed either a good carpet cleaning or to be replaced. There were places that needed some upkeep or Renovation as seen in photo.
It was a nice stay and parking was easy.
酒店回复: Thank you
5.0分
其他
展开
The front desk lady was amazing and the kindest hotel staff member i have ever met. I have traveled all around the world but i have never experienced service that great
4.0分
其他
Room was clean. Bed was very comfortable. Staff was pleasant and helpful.
酒店回复: Thank you
3.0分
情侣出游
展开
When we checked in we were informed that the rooms were only cleaned every third day - no clean towels, no bed made etc. unless we requested it. Which we did. The towels were left on the dresser in the main room. The bed was not made by them. There was hair on the floor and bathtub. If I am not getting my room taken care of the price should be cut in half. Needless to say I will inquire from now on and if this is the norm at other hotels I will not be staying there. We have stayed in other hotels in the past few years and always had the rooms cleaned and towels replaced daily. Will not be staying at that hotel again.
展开
酒店回复: Thank you for taking the time to share your experience. I’m very sorry to hear that your stay did not meet your expectations, and I want to sincerely apologize for the inconvenience you encountered.We understand how important cleanliness and comfort are during your stay. While it is true that many hotels, including ours, have adopted an every-third-day cleaning schedule to support environmental sustainability and operational efficiency, our goal is always to ensure that guests who request additional service receive it promptly and thoroughly. In your case, it’s clear that we fell short, and I apologize for that.
3.0分
商务出差
展开
The check-in was quick upon arrival. As soon as the elevator doors opened to our floor hall, there was a strong chemical smell; less so in the actual room, but still unpleasant. The cleanliness in the room was not thorough. There was a roach crawling on the wall behind the t.v. and hair in the bathtub. In the morning, the lobby dining area was empty. My family and I reluctantly visited the buffet area, and to our surprise it was clean and well-stocked with many breakfast options (both hot/cold). We self-served scrambled eggs, bacon and prepated TX style waffles. We had orange, cranberry and apple juice from the dispenser. The coffee station in the lobby offered a variety of items, the brewed cofee was especially good. The lady attending to the breakfast area was very friendly and attentive.
展开
酒店回复: Thank you for taking the time to share your recent experience with us. I’m glad to hear that your check-in went smoothly and that you and your family enjoyed the breakfast offerings—especially the Texas-style waffles, fresh juices, and coffee. I’ll be sure to pass along your kind words to the breakfast attendant; I know she’ll appreciate the recognition for her hospitality.That said, I want to sincerely apologize for the concerns you encountered in your room. The chemical smell in the hallway, cleanliness issues, and especially the pest sighting are completely unacceptable and not reflective of the standards we hold ourselves to. I’ve shared your feedback with our housekeeping and maintenance teams for immediate review and corrective action.
5.0分
商务出差
Great Hotel
This hotel was clean, the staff were friendly and the room was perfect for the occasion. Will definitely stay here again!
1.0分
其他
Dishonest staff
Left my hair straightener & funny no one turned it in. Yeah, cuz it’s a $250 straightener.
5.0分
其他
Clean room friendly staff and quit place not too much going on there
5.0分
商务出差
展开
Great front desk staff
Cheyanne at the front desk was extremely helpful when the system showed I had two reservations. She remained positive and friendly even though she had serval people needing her attention.
The staff was great--personable and informative. The room quality when compared to the per night price paid was atrocious.
Nice bed
The room was nice and big and the bed and pillows were so comfortable!
The carpet in lobby/breakfast area was really stained in many areas and needed either a good carpet cleaning or to be replaced. There were places that needed some upkeep or Renovation as seen in photo.
It was a nice stay and parking was easy.
The front desk lady was amazing and the kindest hotel staff member i have ever met. I have traveled all around the world but i have never experienced service that great
Room was clean. Bed was very comfortable. Staff was pleasant and helpful.
When we checked in we were informed that the rooms were only cleaned every third day - no clean towels, no bed made etc. unless we requested it. Which we did. The towels were left on the dresser in the main room. The bed was not made by them. There was hair on the floor and bathtub. If I am not getting my room taken care of the price should be cut in half. Needless to say I will inquire from now on and if this is the norm at other hotels I will not be staying there. We have stayed in other hotels in the past few years and always had the rooms cleaned and towels replaced daily. Will not be staying at that hotel again.
The check-in was quick upon arrival. As soon as the elevator doors opened to our floor hall, there was a strong chemical smell; less so in the actual room, but still unpleasant. The cleanliness in the room was not thorough. There was a roach crawling on the wall behind the t.v. and hair in the bathtub. In the morning, the lobby dining area was empty. My family and I reluctantly visited the buffet area, and to our surprise it was clean and well-stocked with many breakfast options (both hot/cold). We self-served scrambled eggs, bacon and prepated TX style waffles. We had orange, cranberry and apple juice from the dispenser. The coffee station in the lobby offered a variety of items, the brewed cofee was especially good. The lady attending to the breakfast area was very friendly and attentive.
Great Hotel
This hotel was clean, the staff were friendly and the room was perfect for the occasion. Will definitely stay here again!
Dishonest staff
Left my hair straightener & funny no one turned it in. Yeah, cuz it’s a $250 straightener.
Clean room friendly staff and quit place not too much going on there
Great front desk staff
Cheyanne at the front desk was extremely helpful when the system showed I had two reservations. She remained positive and friendly even though she had serval people needing her attention.