酒店回复: Dear Vanesha, We deeply apologize for your negative experience and expect all our staff to be respectful and accommodating. We will address this matter internally with our team to ensure our guests receive the service they deserve. Also, we are immediately investigating and addressing the issues in your room with our maintenance and housekeeping teams to ensure these problems are resolved and do not affect future guests. We truly regret that your stay did not meet your expectations, and we appreciate you bringing these issues to our attention. We would welcome the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
酒店回复: Dear Brett,We appreciate your positive comment about our convenient location and easy check-in process. However, we are sorry for falling short of your expectations in other areas. We take your feedback seriously, and we will address your concerns with our team to ensure a clean and secure environment for all our guests. Please note that your safety and comfort are our top priority. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
酒店回复: Dear Jimmy, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
4.0分
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房间很棒。很喜欢这个地方。离餐馆和商店都很近。不喜欢必须支付 100 美元押金。
5.0分
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我入住时前台女士非常友好,乐于助人。很喜欢这里的位置。离餐厅、商店和购物中心都很近。房间宽敞干净。
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酒店回复: Dear Alex, Thank you for sharing your kind feedback! We’re delighted that you enjoyed your stay and appreciated our convenient location, spacious and clean rooms, and the warm hospitality of our front desk team. Your satisfaction means a lot to us, and we look forward to welcoming you back for another great visit to Extended Stay America.Sincerely,Hotel Management
1.0分
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我没有入住,因为他们在最后一刻打电话取消了预订,因为他们说他们已经超额预订了
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酒店回复: Dear Sherry,We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand that being informed of an overbooking situation and not being able to stay with us is extremely frustrating, and we deeply regret any distress caused. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management
酒店前台竟然十一点会拉下卷闸下班了,对于我们这样英语三脚猫的人来讲可是遇到**烦了。好在有个清洁工出现,她正准备下班回家,帮忙打了一通电话,等了近半个小时终于出现了前台服务人员。我预定支付的是最大最贵的房间价钱,但前台讲只有最后一个房间了,没有我预定的那种房间了,午夜十二点我们也没有别的选择了。旅途劳累倒头睡觉,给携程客服留下信息,但过后携程联系结果说是房间没错……。入住两天后离开了,我才看到携程要我拍房间里的照片,我没有照片,也只好作罢了。不过,想想美国的一般酒店,除了睡觉之外,也不能奢望有什么好感受。
我一直很喜欢在 Rock Mill Road 的 Extended Stay 酒店住宿。员工很友好。房间价格合理、干净舒适。步行距离内有很多餐厅和商店。很高兴他们取消了 100 美元押金。要感谢前台的 Angie 满足我办理入住手续的需求。她帮了我大忙。
干净。舒适。员工友好。
这家酒店是我在该地区时常去的地方。虽然有点旧了,但很干净,小厨房也很不错。但请注意,他们不再提供厨房用具,您必须付费购买。前台的 Angie 非常乐于助人,她解释了有关这方面的新政策和新的房间押金。她非常友善,我希望下次我来的时候她还会在这里。
糟糕
Angie 很粗鲁,不适合做酒店业。酒店业需要有人际交往能力的人,但她一点都没有!房间里没有暖气,她跟着我们,好像我们要偷东西一样。为了你自己好,还是去别的地方吧!!!房间里到处都是霉菌
入住很方便。晚上没有客座工作人员。我们退房那天,工作人员的工作时间从早上 7 点开始,但 8:08 时,关闭接待处的金属门仍然被拉下。我把房间钥匙留在房间里了。
位置非常方便前往高速公路和购物区,但酒店内蟑螂太多。另外,我觉得不太安全,因为酒店藏在后面,外门应该用房间钥匙打开,但门总是开着的(不需要房间钥匙打开),晚上也没有前台工作人员。
脏!!!!
糟糕的住宿体验,长途开车后很晚才到。只想躺到枕头上,却立即收到宠物费的通知。我们的预订单上没有写明每晚每项额外收费 25 美元。他们拒绝在费用上让步。我们太累了,没法争论,只能继续预订,直到我们回到房间。我们预订了一间无烟房,结果他们给了我们一间很脏的吸烟房。地毯上沾满了污渍,浴室里没有卫生纸,床单和浴缸上有毛发,床单上有烧焦的痕迹。小厨房里也没有餐具、锅等,而且很脏。我们没有离开那里的唯一原因是我们必须在早上 5:30 之前离开。不用说,我们早上就退房了,不得不打电话给管理层取消剩余的预订。我们计划住 6 晚。唯一的亮点是,管理层 Nicole 很友善,很快就帮我们取消了预订,并退还了我们的钱。然而,在到达那里之前我们必须要克服几个漏洞。
糟糕的经历
我打电话说我入住时间快到了,他们说我可以入住一间房。但当我进入酒店时,发现没有空房,我被禁止入住。他们从我的信用卡上扣款,但没有退款。尽管我已经预订了房间,但这位先生没有回答我为什么没有房间。
房间很棒。很喜欢这个地方。离餐馆和商店都很近。不喜欢必须支付 100 美元押金。
我入住时前台女士非常友好,乐于助人。很喜欢这里的位置。离餐厅、商店和购物中心都很近。房间宽敞干净。
我没有入住,因为他们在最后一刻打电话取消了预订,因为他们说他们已经超额预订了