酒店回复: Dear Demetrice, Thank you for leaving your feedback after your experience at RED ROOF INN INDIANAPOLIS NORTH - COLLEGE PARK. Regarding the holes in the wall, the faulty toilet and television and insects you described, we apologize for the unfavorable experience. Please note that we work with a pest control company who regularly treats the property for pests in accordance with industry standards. I have passed your comments to the hotel so they can work with the experts to make sure everything goes smoothly. At Red Roof, we want you to have confidence in our ability to eliminate similar problems in the future. Please note that we value you as our guest very much and appreciate your patronage. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
The sheets on both beds were stained and also the towels had people lurking around outside, didnt feel safe.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Indianapolis North - College Park. We regret to hear that the condition of the sheets and the towels you mentioned did not meet your expectations. We are deeply disheartened to read your comments. We apologize for the inconvenience this may have caused you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
1.0分
其他
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A motel that you do not want to stay at
When I checked in I was tired I was hot and out of sorts. The only good thing about this room was the air conditioner it did put out some cold air. For the rest of the evening I just relaxed and didn't really pay attention to the room. It was the next morning that I noticed just how disgusting the room was, and when I saw roaches crawling across the desktop I immediately got my things together and checked out at 7:00 a.m. I spoke with the manager directly and my opinion is he doesn't care about the quality of a guest stay. Myself I will never stay this motel again
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Indianapolis North - College Park. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the room and how you encountered the cockroaches. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.I am sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope that you will return to our hotel, or any of our other brand locations in the future.Very truly yours,IshiRed Roof Management RediResponse Specialist
1.0分
其他
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Only good was friendly staff, safety lock on door was broke off, bathroom door would not shut, toilet was loose felt like it was going to fall over, when you stepped down on the plank flooring water would come up between the seams, tv remote only half worked.
1.0分
家庭亲子
DOD NOT HAVE MY ROOM!
Made a reservation but…..
They left me stranded at 11:30 at night, exhausted with two kids!!!
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Indianapolis North - College Park. It is disheartening that you were left stranded late at night with your children, and please accept our sincerest apologies. for the distress and inconvenience this caused.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
很棒的体验，价格实惠。
请小心！！！这家酒店太糟糕了，我以为是酒店，但不幸的是，我们太晚才意识到这是汽车旅馆……我们入住是因为我们只需要找个地方住几个小时，然后我们再上路回家，但我们没有住在这里。房间墙上有洞，马桶冲不出来，房间里有虫子，电话是道具，电视也打不开。相信我，我们跑出去，一路开车回家！！！
千万不要住在这里！！！！
没有卫生纸，没有面巾纸，没有淋浴喷头，墙上有洞，盥洗室水槽几乎无法排水。
广告中床的尺寸是虚假的。房间描述说有 2 张大号床。但房间里的床勉强算得上是全尺寸床。两个成年人不可能睡在一张床上。淋浴间不干净，墙壁和浴缸上全是头发。
非常脏，工作人员忽视了
不
The sheets on both beds were stained and also the towels had people lurking around outside, didnt feel safe.
A motel that you do not want to stay at
When I checked in I was tired I was hot and out of sorts. The only good thing about this room was the air conditioner it did put out some cold air. For the rest of the evening I just relaxed and didn't really pay attention to the room. It was the next morning that I noticed just how disgusting the room was, and when I saw roaches crawling across the desktop I immediately got my things together and checked out at 7:00 a.m. I spoke with the manager directly and my opinion is he doesn't care about the quality of a guest stay. Myself I will never stay this motel again
Only good was friendly staff, safety lock on door was broke off, bathroom door would not shut, toilet was loose felt like it was going to fall over, when you stepped down on the plank flooring water would come up between the seams, tv remote only half worked.
DOD NOT HAVE MY ROOM!
Made a reservation but…..
They left me stranded at 11:30 at night, exhausted with two kids!!!