酒店回复: Dear Gilberto, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered during your visit. Please rest assured that we take your concerns seriously and are working with our concerned team to prevent similar problems in the future. Our front desk team is always here to assist you. Please return and allow us to give you a better experience.Sincerely,Hotel Management
酒店回复: Dear Tara,We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
1.0分
商务出差
原文
翻译提供方：Google
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糟糕的住宿体验
走廊和房间里弥漫着极其肮脏难闻的气味，真是一次糟糕的体验。
房间闻起来非常难闻，就像一个闲置了十年的书房。
浴室太旧了，毯子上还有虫子。
我再也不会去任何长住酒店了。
卫生间里没有垃圾桶。
整晚都有砰砰的响声。
周末一整天，我几乎都没注意到停车场里停着两三辆车。
人们已经不再住在这里了。
这家酒店应该彻底翻新一下，这样才能再次吸引人们入住。
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酒店回复: Dear Sivapriya, Thank you for sharing your feedback. We sincerely apologize for the unpleasant experience you had during your stay. The issues you mentioned regarding cleanliness and noise are deeply concerning, and we regret that these impacted your visit. Your comments have been shared with our team. We understand your disappointment and agree that improvements are necessary. We are committed to making changes to enhance the comfort and quality of our guests’ experiences. We hope you might reconsider and give us another chance in the future to provide a much better stay.Sincerely,Hotel Management
3.0分
其他
Old, not clean. Smoky smell. I had to change rooms 2 times because the rooms hadn’t been cleaned and one had a refrigerator full of old food.
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酒店回复: Dear Kerry, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit us next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management
1.0分
其他
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Motel was overbooked no one called or notified me I showed up at the property on the day of my reservation and was told I was out of luck all the rooms were full no assistance from Motel. Thankfully ******* help me find another motel and got my refund
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酒店回复: Dear Tommy, We regret that the room you requested was unavailable, and we apologize for any frustration this undoubtedly caused. We know apologies will not make up for the inconvenience, but we are indeed sorry. Thank you for your feedback, which is much appreciated. We hope to improve your experience with us whenever your travels bring you back to the area.Sincerely, Hotel Management
1.0分
商务出差
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I don’t like service, because I’m order may 3 -may 4 I’m living, night time I’m come check in , them said I’m later, them not make I’m come in , them charge me $103.38 , before I’m paid $97.98 all ready , I need no what happens and I want return back money
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酒店回复: Dear Guest, Thank you for sharing your experience. We regret that the service did not meet your expectations and apologize for any inconvenience this caused. Your comments will be shared with our team as we work to improve guest satisfaction.Sincerely,Hotel Management
5.0分
情侣出游
Wen I leave the wife me and the girlfriend have a great time here they have big double beds
2.0分
其他
Internet service paid. No coffee. No staff even to checkout at 9am.
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酒店回复: Dear Kishore, Thank you for staying with us and for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered during your visit. These are not the standards we aim to uphold, and your remarks are helping us identify where we need to work. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management
5.0分
其他
love the staff , great experience
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酒店回复: Dear Guest, Thank you for your wonderful feedback and for taking the time to share your experience at Extended Stay America. We are delighted to hear that you loved our staff and had a great stay. Our team takes great pride in creating a welcoming environment and ensuring that every guest feels valued and comfortable. Your kind words serve as an encouragement to continue delivering the best hospitality possible. We are thrilled that your stay was enjoyable, and we look forward to hosting you again in the future with the same level of care. Sincerely,Hotel Management
价格很棒！而且离所有地方都很近。但是，酒店没有碗碟、餐具或锅碗瓢盆。你可以花20美元租碗碟，花40美元租锅碗瓢盆。我们只在那里住了4晚，所以租这些东西不太划算。我们去了沃尔玛买了一些便宜的东西。酒店也没有熨斗和熨衣板。酒店也有手巾，只有2条大毛巾和2件洗脸巾。健身中心关闭了，因为他们取消了大部分设施，因为隔壁的Extended Stay酒店有这些设施。但除非你住在那个地方，否则不能使用健身中心。房间还可以，也很安静。总而言之，这是一次愉快的住宿体验。
这是我们住过的最差的酒店。淋浴喷头坏了，床上有污渍，沙发床上没有床单或毯子，几乎没有毛巾，你需要花钱购买额外的毛巾、WiFi、餐具和炊具。
预订单上的地址是隔壁的长住单间公寓。周五晚上终于找到正确的地址并办理了入住手续后，我被告知需要支付 100 美元押金，我的卡被刷了两次，我核实了银行的金额。我被告知押金将在周日退房时退还。周一，我看到酒店又进行了一笔 84.00 美元的交易，这 100 美元没有退还或待处理。我打电话给酒店，被告知退款可能需要几天时间……他们没有看到列出的任何其他费用。我被建议第二天再打电话。
糟糕的住宿体验
走廊和房间里弥漫着极其肮脏难闻的气味，真是一次糟糕的体验。
房间闻起来非常难闻，就像一个闲置了十年的书房。
浴室太旧了，毯子上还有虫子。
我再也不会去任何长住酒店了。
卫生间里没有垃圾桶。
整晚都有砰砰的响声。
周末一整天，我几乎都没注意到停车场里停着两三辆车。
人们已经不再住在这里了。
这家酒店应该彻底翻新一下，这样才能再次吸引人们入住。
Old, not clean. Smoky smell. I had to change rooms 2 times because the rooms hadn’t been cleaned and one had a refrigerator full of old food.
Motel was overbooked no one called or notified me I showed up at the property on the day of my reservation and was told I was out of luck all the rooms were full no assistance from Motel. Thankfully ******* help me find another motel and got my refund
I don’t like service, because I’m order may 3 -may 4 I’m living, night time I’m come check in , them said I’m later, them not make I’m come in , them charge me $103.38 , before I’m paid $97.98 all ready , I need no what happens and I want return back money
Wen I leave the wife me and the girlfriend have a great time here they have big double beds
Internet service paid. No coffee. No staff even to checkout at 9am.
love the staff , great experience