We were in town to attend a funeral, price did not increased from a Thursday to Friday like most hotels. The breakfast surpassed my expectations, was very good. Very nice room. Nothing negative to say. Wonderful hotel.
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酒店回复: Dear Margie,Thank you so much for your kind words and perfect 10/10 rating. We’re glad we could provide a comfortable stay during what we understand was a difficult time. It’s wonderful to hear that our consistent pricing, breakfast, and room quality exceeded your expectations.Your positive feedback means a great deal to our entire team, and we hope to welcome you again under happier circumstances.Warm regards,Comfort Inn Alpharetta Management
1.0分
其他
Entire floor smelt terrible and the room smelt musky. The bathroom was not clean to the point I wondered if it been cleaned at all.
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酒店回复: Dear Amber,Thank you for sharing your feedback. We’re truly sorry to hear about your experience. What you described is not the level of cleanliness and comfort we aim to provide, and we apologize for the inconvenience.Had we been informed during your stay, our front desk team would have moved you to a different room right away to ensure your comfort. We never want a guest to leave unhappy, and we wish we’d had the chance to resolve this for you on the spot.Your comments have been shared with our housekeeping and maintenance staff so we can address the issues promptly.We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide you with a much better stay.Comfort Inn Alpharetta Management
2.0分
其他
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Closet door was just propped up on the wall and almost fell on my husband. Hair dryer did not work and coffee maker in room did not work properly. Bed was okay. I would not recommend this hotel
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酒店回复: Hello Pamela,We sincerely apologize for the issues you experienced during your stay. The safety concern with the closet door and the problems with the hair dryer and coffee maker are unacceptable, and we’re truly sorry they affected your visit. Please know that had these matters been brought to our attention during your stay, our maintenance team would have promptly fixed them or we could have moved you to another room for your comfort.Your feedback has been shared with our team so these items can be addressed immediately. We regret that we fell short this time and hope you might consider giving us another opportunity to provide you with the level of experience you deserve.Kind regards,Comfort Inn Alpharetta
3.0分
商务出差
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Room was neat but property is old. Limited front staff. Back/side doors should be locked with entry only with room key, but even late at night, the doors were unlocked and anyone could get in. A/C and heating were old, no electronic digital setting of temperature. However room was clean and had USB charging capacity. Liked that the floors were not carpet.
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酒店回复: Dear June,Thank you for taking the time to share your feedback. We’re glad to hear you found the room neat and appreciated the USB charging ports and non-carpeted floors.We’re sorry to hear that certain aspects of your stay did not meet expectations. Your comments regarding the building’s age, the HVAC system, door security, and staffing are important, and we take them seriously. We are currently working on improvements and will certainly address your concerns with our team to enhance safety and guest experience.Your input helps us grow, and we truly value it. We hope to have the opportunity to welcome you again and provide you with a better overall experience.Warm regards,General ManagerComfort Inn Alpharetta
性价比高！房间押金退款迅速。
他们没给我安排我预订的“特殊房间”（Kink Bedroom），因为我订的就是那种。结果他们给我安排了一间双人皇后房。从我到达的那天晚上到我睡不着觉，房间本身倒没什么问题。隔壁房间住着一家人，带着个孩子，我猜想他们可能有点特殊。因为那孩子早上10点就醒了，从那时一直到11点40分，甚至更晚，他都在尖叫，制造噪音。我去了前台，告诉他们情况，希望他们能帮我换个房间或者换个楼层。结果他们只是瞪了我一眼，咬牙切齿地说他们会跟那家人谈谈。他们这么说，就说明他们知道这件事，而且那家人可能就住在那里。这是我第一次也是最后一次住康福特酒店。
员工非常友好，床也很舒服，但我不会再住了。我妈妈在浴室里看到了一只蟑螂，空调噪音很大，而且我明明预订了四条毛巾，他们却只提供了两条。看到蟑螂后，我们就没在那里吃早餐。部分家具比较新，但房间光线昏暗，需要一盏顶灯。
我订了两间七人房。
沙发不太合适，我不得不另付钱订了第三间。
工作人员非常有礼貌，也很周到。
不过，上次旅行时，他们给我安排了合适的床位，但这次却没有。
还可以，床很舒服，早餐应该品种多一些，随时都有咖啡
他们没有清洁服务，也不想在近两周半的住宿期间提供干净的东西。我不推荐这家酒店
We were in town to attend a funeral, price did not increased from a Thursday to Friday like most hotels. The breakfast surpassed my expectations, was very good. Very nice room. Nothing negative to say. Wonderful hotel.
Entire floor smelt terrible and the room smelt musky. The bathroom was not clean to the point I wondered if it been cleaned at all.
Closet door was just propped up on the wall and almost fell on my husband. Hair dryer did not work and coffee maker in room did not work properly. Bed was okay. I would not recommend this hotel
Room was neat but property is old. Limited front staff. Back/side doors should be locked with entry only with room key, but even late at night, the doors were unlocked and anyone could get in. A/C and heating were old, no electronic digital setting of temperature. However room was clean and had USB charging capacity. Liked that the floors were not carpet.