酒店回复: Thank you for your feedback, David. We will be sure to address your concerns to ensure your next stay with us meets all of your expectations. We pride ourselves on delivering outstanding service to all of our guests and we cannot wait to welcome you back to our hotel for your next visit to Traverse City.
5.0分
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This place is great. I can’t understand why it doesn’t get all four or five stars on reviews. Huge lobby with charm. Good restaurant on site. Yes, it’s an old hotel but it has a luxurious feeling and the rooms are spacious and comfortable
3.0分
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My wife and I have stayed at the Park Place many times over the past years, so not new to staying here. 10.17.25: Staff - always friendly and seem customer focused Dining- Only had breakfast, and that was fine, nothing above average Room- asked for a handicap room, but that did not happen. Stayed in the tower, room was tired, toilet seat would not stay up,,,, turned refrigerator off,, very noisy. WiFi - extremely poor coverage in room, unacceptable in today’s today’s world. Elevator - wow, very worn, dirty, wanted to clean it myself. Doesn’t anyone on staff see this??? Cost: at $474.81/ night,,, would certainly expect something better than what we experienced. Location: perfect ,,, heart of downtown and Front St. Park Place Hotel has a storied history. It was the Traverse City Rotary that saved this hotel years ago. The ownership group owes it to Traverse City and its guests to bring this facility up to today’s standards. Nationwide hotel chains would require significant facility improvements before they would allow their flag to be flown here. Rooms3.0Service4.0Location5.0 Hotel highlightsGreat view RoomsVery tired Could use a second recliner chair in room. I would remodel rooms and eliminate bath tubs,,, Nearby activitiesJust off of Front street WalkabilityPerfect
5.0分
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Great place to hold an event. Everyone was very helpful. We got what I could only assume was special treatment from Tim Simonelli and Kayla (banquets, sorry don't know her last name but she moved fast and was always smiling - our entire conference team loved her).
4.0分
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While an older hotel, my room was very nice and had great amenities. The location was awesome with easy parking and I could walk everywhere Downtown. would definitely stay here again. The front desk staff were incredibly helpful.
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酒店回复: Thank you for sharing your feedback with us, Elizabeth! I am happy to see that you enjoyed the convenient location of the hotel and our wonderful front desk staff. I will be sure to pass along your kind words to the team and we look forward to welcoming you back to our hotel for your next visit to Traverse City!
性价比很高，入住办理效率快。为了庆祝我们的周年纪念日，酒店还送了两张Beacon酒廊的饮品券。酒廊的服务员非常棒，而且酒店位置很好，去市中心步行很方便。
竟然在不告知我们的情况下，就收了我们1600美元，让我们住进了残疾人专用房（ADA ROOM）。这种商业行为极其不正当，体验糟糕透顶。我感觉就像住在翻新的老式医院病房里，走廊里的地毯散发着脏兮兮、霉味的脚臭。省点钱去附近一家漂亮的爱彼迎吧。酒店里的餐厅提供价格实惠的晚餐。
怎么说呢？电梯坏了，速度很慢（等电梯很久，或者最后放弃了，走上走下楼梯），卧室地毯上有很大污渍，公共区域清洁很差，有一天忘记打扫房间，第二天很晚才打扫房间，因为“人手不够”，因为“员工失误”搞砸了我们回机场的交通，然后承诺他们支付出租车费用，但司机在机场要求我们付款。每次你试图联系前台（即使是从你的房间打电话），都要等上 29 分钟。要求找经理，前台人员说她是唯一可以联系的人。不得不再次描述一下出租车付款的情况。虽然她很友善，但长时间的等待和需要要求退还出租车费真是令人恼火。请注意，房费是每晚 550 美元。除了位置好之外，不要对这个地方抱有太大希望。
过去十年，我们每年都会在公园广场酒店住一两次，但以后不会再来了。这家酒店每况愈下。客房服务需提前预约（而且预约前需要了解清楚……入住时不会有人问）。这次六月入住：换了四把房间钥匙才找到两把能用的；客房服务包括换毛巾和清空垃圾桶（不整理床铺或吸尘）；毛巾又薄又脏；浴室用品简陋，男士马桶盖需要抬起才能使用；窗台上有虫子；我们住的楼层和楼下的制冰机都坏了；健身房里没有水杯；电梯地毯破旧不堪，脏兮兮的。唯一值得称赞的是：Minerva’s 的早餐和服务都很棒。
预订了一间特大号床海湾景观房。我们到达后，他们把我们安排在走廊尽头的一间残疾人客房。卫生间糟透了。马桶上粘满了呕吐物或粪便，马桶座圈上还有用来遮盖缺口和凹痕的填缝剂/油漆。我去前台要求换一间新房间时，前台服务员只是盯着我看。她对我冷嘲热讽了大概五分钟，直到我要求和经理谈话，然后告诉我没有经理，经理会给我发邮件。在经历了20分钟尴尬的开场和她粗鲁无礼的行为后，我们离开了。到现在还没有收到管理层的任何消息，所以我想，要拿回我们为一个到处都是人类粪便的房间支付的钱肯定需要一段时间。
TC 有更好的选择……
酒店有点老旧……干净，但抵达时有点失望。下雨不是他们的错……但住在这里并没有达到预期。
This place is great. I can’t understand why it doesn’t get all four or five stars on reviews. Huge lobby with charm. Good restaurant on site. Yes, it’s an old hotel but it has a luxurious feeling and the rooms are spacious and comfortable
My wife and I have stayed at the Park Place many times over the past years, so not new to staying here. 10.17.25: Staff - always friendly and seem customer focused Dining- Only had breakfast, and that was fine, nothing above average Room- asked for a handicap room, but that did not happen. Stayed in the tower, room was tired, toilet seat would not stay up,,,, turned refrigerator off,, very noisy. WiFi - extremely poor coverage in room, unacceptable in today’s today’s world. Elevator - wow, very worn, dirty, wanted to clean it myself. Doesn’t anyone on staff see this??? Cost: at $474.81/ night,,, would certainly expect something better than what we experienced. Location: perfect ,,, heart of downtown and Front St. Park Place Hotel has a storied history. It was the Traverse City Rotary that saved this hotel years ago. The ownership group owes it to Traverse City and its guests to bring this facility up to today’s standards. Nationwide hotel chains would require significant facility improvements before they would allow their flag to be flown here. Rooms3.0Service4.0Location5.0 Hotel highlightsGreat view RoomsVery tired Could use a second recliner chair in room. I would remodel rooms and eliminate bath tubs,,, Nearby activitiesJust off of Front street WalkabilityPerfect
Great place to hold an event. Everyone was very helpful. We got what I could only assume was special treatment from Tim Simonelli and Kayla (banquets, sorry don't know her last name but she moved fast and was always smiling - our entire conference team loved her).
While an older hotel, my room was very nice and had great amenities. The location was awesome with easy parking and I could walk everywhere Downtown. would definitely stay here again. The front desk staff were incredibly helpful.