酒店回复: Dear Raffaela, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management
酒店回复: Dear Alasdair, Thank you for reviewing your time with us during your recent visit to our hotel. Providing clean accommodation is always our priority. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to recheck the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your next visit with us outstanding.Sincerely,Hotel Management
酒店回复: Dear Sarah, Thank you for your review of our hotel. We sincerely apologize for the multiple issues you experienced during your visit. It is disheartening to hear about the water pipe issue, noise disturbances, cleanliness concerns, and the unpleasant odor. We assure you that these matters will be addressed with our respective teams to prevent recurrence. Our commitment is to provide a comfortable and enjoyable stay, and we regret falling short of your expectations. We hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management
5.0分
其他
Dan was very nice and accommodating upon check-in.I have stayed here many times and I think the price, location and rooms are very good.
2.0分
商务出差
Room had roaches, was transferred to another room the remainder of the stay that was better, rooms and hallways still had a mildew smell that was unpleasant.
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酒店回复: Dear Hydeia, Thank you for sharing your experience. We sincerely apologize for the issues you encountered, including the presence of roaches in your initial room and the condition of the rooms and hallways. We are glad the transfer provided an improved stay, but we understand that the overall experience was still affected. Our pest control provider maintains a regular servicing schedule for our premises; nevertheless, we will review this with them to ensure all necessary measures are taken to prevent future issues. We will also share your comments with our housekeeping and maintenance teams to ensure a cleaner and more comfortable environment for future guests. Sincerely, Hotel Management
1.0分
情侣出游
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Hallways were extremely dirty. The room itself was OKAY, but there was a big tube in the shower drain and it wouldn't allow ANY water to drain.
The guy working was really nice though.
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酒店回复: Dear Mathew, We sincerely apologize for the issues you encountered with the cleanliness of the hallways and the shower drain in your room. Please be assured that these concerns have been addressed with our housekeeping and maintenance teams to ensure immediate improvements. We appreciate your valuable comments and look forward to welcoming you back.Sincerely, Hotel Management
1.0分
其他
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Completely misleading and disgusting stay
This hotel was a complete nightmare. From the moment we entered the room, it felt dirty and neglected. The furniture and bathroom looked decades old, and the air reeked of mold and smoke, which made it impossible to breathe comfortably. During the few hours we tried to stay, cockroaches kept appearing in the room. By 6 AM we had enough and decided to leave rather than spend another minute there. On top of that, what they advertise is completely misleading there was no breakfast available, and the so-called pool was full of filthy, stagnant water that no one could ever use. I would never recommend this place to anyone.
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酒店回复: Dear Mahdi, We sincerely apologize for the experience you described, as it is far from the standards we aim to uphold. We are deeply sorry for the cleanliness concerns, unpleasant odor, and issues you encountered with the furniture and bathroom condition. The presence of pests and the state of the pool are unacceptable, and we are addressing these matters immediately with our housekeeping and maintenance teams. We also regret any confusion regarding amenities such as breakfast and assure you that our listings will be reviewed for accuracy. Your feedback is invaluable in helping us improve. We hope to have the opportunity to welcome you back for a much better experience.Sincerely,Hotel Management
5.0分
其他
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The hotel was nice and clean. The people were friendly. It was accessible to restaurants and it was quiet and it was convenient to get on the bus thanks guys keep up the great job.
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酒店回复: Dear LaMeika, Thank you for taking the time to share your wonderful feedback about your recent stay with us. We are delighted to hear that you found our hotel clean and comfortable, and that our team’s friendliness made your experience enjoyable. It is also great to know that our convenient location, with easy access to restaurants and public transportation, added to the comfort of your stay at Extended Stay America. Your kind words encourage us to continue providing excellent service and a welcoming atmosphere. We truly appreciate your support and look forward to hosting you again soon. Sincerely,Hotel Management
5.0分
商务出差
It was quiet and i felt at home and the young man that check me in that night went above and beyond for me.
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酒店回复: Dear Cathy, Thank you for sharing your experience with us. We’re delighted to hear that your stay was peaceful and that our team member made you feel right at home. Creating a welcoming and restful environment is our top priority, and your kind words mean the world to us. Extended Stay America looks forward to welcoming you back for another exceptional stay.Sincerely,Hotel Management
环境很好下次还住
一到那里，我就检查了 3 个房间。房间里有难闻的气味，地毯和地板很脏，有蟑螂，浴室里的木头腐烂了，炉灶几乎不能用。游泳池不能用，据其他长期住宿的人说，已经两年没用了。登记入住柜台的工作人员并不那么热情。早餐是单独包装的松饼或燕麦棒。绝对不是我所期望的。
房间里咖喱味很浓。房间又旧又脏，浴室墙上粘着头发，马桶冲水不畅。这是我住过的最糟糕的酒店体验。我提前两天退房，自费换了一家酒店。真恶心。
水管坏了，经理没有采取任何措施，孩子们凌晨 2 点在走廊里跑来跑去，没有冰，房间很脏，散发着臭鼬的臭味
Dan was very nice and accommodating upon check-in.I have stayed here many times and I think the price, location and rooms are very good.
Room had roaches, was transferred to another room the remainder of the stay that was better, rooms and hallways still had a mildew smell that was unpleasant.
Hallways were extremely dirty. The room itself was OKAY, but there was a big tube in the shower drain and it wouldn't allow ANY water to drain.
The guy working was really nice though.
Completely misleading and disgusting stay
This hotel was a complete nightmare. From the moment we entered the room, it felt dirty and neglected. The furniture and bathroom looked decades old, and the air reeked of mold and smoke, which made it impossible to breathe comfortably. During the few hours we tried to stay, cockroaches kept appearing in the room. By 6 AM we had enough and decided to leave rather than spend another minute there. On top of that, what they advertise is completely misleading there was no breakfast available, and the so-called pool was full of filthy, stagnant water that no one could ever use. I would never recommend this place to anyone.
The hotel was nice and clean. The people were friendly. It was accessible to restaurants and it was quiet and it was convenient to get on the bus thanks guys keep up the great job.
It was quiet and i felt at home and the young man that check me in that night went above and beyond for me.