酒店回复: Dear Shaterica,I am so genuinely sorry to hear about the incredibly upsetting experience you had with bed bugs in your room. I completely understand your frustration and concern about the potential spread and the difficulty with your refund – that's absolutely not the experience we want for our guests. Please know we're taking this very seriously, immediately investigating the specific room, and ensuring our team follows proper procedures regarding guest concerns and refunds so this never happens again.
酒店回复: Dear Todd,It sounds like your visit had a mix of comfort and a few hiccups along the way. We're happy to hear the room overall met your expectations, but we’re really sorry the AC unit and early housekeeping interruption disrupted your rest. A good night’s sleep is so important, and we understand how frustrating it must’ve been. We’ll be sure to look into these concerns so your next stay feels much smoother from check-in to check-out.
酒店回复: Hello Laura,Agradecemos que nos haya compartido sus observaciones sobre su estadía. Lamentamos que haya experimentado inconvenientes con los outlets y el olor en la habitación. Nos alegra saber que apreció la atención de nuestro personal y la tranquilidad de la ubicación. Sus comentarios sobre el desayuno nos ayudarán a mejorar. Esperamos que considere hospedarse con nosotros en el futuro para disfrutar de una experiencia más satisfactoria.
4.0分
家庭亲子
原文
翻译提供方：Google
早餐不错，选择丰富。总是备货充足，而且干净整洁。
健身房又小又闷。可惜的是，泳池里有很多毛，不过孩子们玩得很开心。
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酒店回复: Hello Melanie, Vielen Dank für Ihr Feedback. Es freut uns, dass Ihnen das Frühstück gefallen hat und Sie die Sauberkeit und Auswahl geschätzt haben. Ihre Anmerkungen zum Fitnessraum und zum Zustand des Pools nehmen wir zur Kenntnis, um unseren Gästen ein angenehmeres Erlebnis zu bieten. Wir freuen uns, dass Ihre Kinder dennoch Spaß hatten und hoffen, Sie in Zukunft wieder begrüßen zu dürfen.
3.0分
家庭亲子
原文
翻译提供方：Google
工作人员很友好，早餐很丰盛，但房间清洁很马虎。
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酒店回复: Hello David,Agradecemos tus comentarios sobre la amabilidad del personal y la calidad del desayuno. Lamentamos que la limpieza de la habitación no haya estado a la altura de tus expectativas. Tus observaciones son valiosas y se compartirán con el equipo correspondiente para que podamos mejorar en el futuro. Esperamos que nos des otra oportunidad para ofrecerte una mejor experiencia en tu próxima visita.
4.0分
其他
原文
翻译提供方：Google
物有所值
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酒店回复: Hello Sebastien, Nous vous remercions d'avoir pris le temps de partager votre expérience. Il est agréable d'apprendre que vous avez trouvé un bon rapport qualité-prix lors de votre séjour. Vos commentaires sont précieux et contribuent à améliorer nos services. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite.
5.0分
其他
The check in was super easy, room was clean, felt safe in the location, breakfast bar had bacon, sausage and egg, that was a nice surprise.
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酒店回复: Hello margie,Thank you for your feedback! We're glad to hear that you had an easy check-in experience and enjoyed the cleanliness of your room and the breakfast options. Your comments about feeling safe in our location are also appreciated. We hope your overall stay was enjoyable, and you consider staying with us again on your next visit.
5.0分
其他
The room was comfortable and clean. There seemed to be plenty of parking and the staff was welcoming.
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酒店回复: Hello Foster,Thank you for your feedback! We're glad to hear that you found your room comfortable and clean, and that our staff made a positive impression. We appreciate you highlighting the ample parking available as well. Your comments will be shared with our team to continue to enhance our guests’ experiences. We hope to welcome you back in the future for another enjoyable stay.
2.0分
其他
The pool and spa were closed by the health department. The tub would not hold water in room 133.
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酒店回复: Hello Tawana,Thank you for sharing your feedback. We apologize for any inconvenience caused by the pool and spa closure and the issues with your room amenities. We take guest concerns seriously and appreciate your input, which will help us improve our services. We hope you choose to stay with us again in the future for a more enjoyable experience.
2.0分
其他
Restrooms need updating. The whole place needs updated. Comfort inn can do much better for a town like Santa Fe.
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酒店回复: Hello Ryan,Thank you for sharing your feedback about your recent stay. We appreciate your insights regarding the condition of the restrooms and the overall property. Your comments are valuable as they help us understand guest expectations and areas for improvement. We continuously strive to enhance our guests’ experiences, and your suggestions will be considered for future renovations. We hope you had a pleasant time in Santa Fe despite your concerns.
臭虫
我们之前住的房间有臭虫。他们给我们换了个房间，还说经理不在，所以不能退款。臭虫问题很严重，我真心觉得应该退还住宿费，因为它们很容易沾到我们的衣服上，然后带进家里。应该有相应的警告，尤其是在臭虫问题上。这太可怕了！
房子需要翻新，尤其是浴室。我们住得还不错，只是我个人睡得不好，因为窗式空调会发出奇怪的噪音。这噪音整晚把我吵醒了好几次，事实上，我的睡眠追踪器显示我完全没有“深度睡眠”。清洁女工试图进来，尽管我们大喊我们还没准备好（退房时间晚了一个小时）。除此之外，房间和环境都很好。
房间里的插座坏了，只有一个！房间里烟味太重，早餐品种单一。工作人员很周到，虽然离市中心不近，但位置很安静。
早餐不错，选择丰富。总是备货充足，而且干净整洁。
健身房又小又闷。可惜的是，泳池里有很多毛，不过孩子们玩得很开心。
工作人员很友好，早餐很丰盛，但房间清洁很马虎。
物有所值
The check in was super easy, room was clean, felt safe in the location, breakfast bar had bacon, sausage and egg, that was a nice surprise.
The room was comfortable and clean. There seemed to be plenty of parking and the staff was welcoming.
The pool and spa were closed by the health department. The tub would not hold water in room 133.
Restrooms need updating. The whole place needs updated. Comfort inn can do much better for a town like Santa Fe.