酒店回复: Dear George,Thank you for taking the time to tell us about your experience at the Red Roof Inn Indianapolis East. We appreciate you sharing your experience and are glad you found the accommodations pleasant, clean, and neat, and that you enjoyed the comfort of our beds. We understand your frustration with our policy on deposits and we apologize for the situation that occurred.At Red Roof, we strive to provide our guests with a comfortable and memorable experience, and your kind words are a testament to our efforts. We sincerely hope you will give us the opportunity to provide you with an enhanced experience during your next visit to the area, whether at Red Roof or any of our Extended Stay Hotels.Very truly yours,JMRed Roof Management RediResponse Specialist
What staff there was, was great. The feont desk clerk was helping clean rooms at checkout. The hotel was clean and pet friendly. The hotel and infrastructure was very run down and the location is seemingly unsafe. The nearby restaurant was out of business and no onsite food.
1.0分
其他
Scammed
Got a room booked wrong day and they wouldn’t give me my money back online. Hotel is dirty and nasty. And wouldn’t give money back or change dates
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Indianapolis East. We regret to hear that the situation you described regarding your reservation fell short of your expectations. We apologize for the inconvenience this may have caused you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
1.0分
其他
No hot water. Front office called multiple times but no one answered. Banged on my door.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Indianapolis East. The situation you detailed and the absence of hot water you mentioned is truly disheartening. Please accept our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist
1.0分
其他
展开
The staff at this place is rude as can be if you stay here I recommend making sure you check out as early as possible because they require $100 deposit to the point where if you're even a minute late after check out they don't return it which is just crazy to me I just stayed there not only was I just 6 minutes late for check out they kept my deposit the staff was rudest to be they literally just threw me out will never recommend this place
4.0分
商务出差
展开
The room was reasonably clean. The biggest flaw was that the ventilation system was noisy -- the only way for it not to be making noise was for it to be unplugged.
展开
酒店回复: Dear Dave,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Indianapolis East. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our clean room. You indicated that you were unsatisfied with noisy ventilation system. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
1.0分
其他
展开
Terrible service
We didnt get any new sheets, they wouldnt give us any new anything without having to go all the way to the front waiting forever for someone to even answer just to get some towels
展开
酒店回复: Dear Deiandre, Thank you for taking the time to tell us about your experience at the Red Roof Inn Indianapolis East. I am concerned to hear about the challenges you faced during your stay, regarding the situation you described with the sheets and towels.Please accept my sincere apologies for any inconvenience or frustration this may have caused. We take guest satisfaction seriously and it is regrettable that we fell short in meeting your expectations. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Very truly yours,JMRed Roof Management RediResponse Specialist
最糟糕的经历！我入住的时候，前台人员很有礼貌，但当我们去房间时，我开始注意到里面住着很多人，很多人都盯着我们看，让我感到很不舒服。然后当我到达房间时，门开着，所有东西都很脏，闻起来有烟味，但房间是无烟的。打电话反映，却没有人帮忙。我马上就退房了，他们告诉我，在经理批准之前，他们可以退款！你是认真的吗！我甚至还没住30分钟，直到今天我还在等回复！
红屋顶不接受现金
住宿环境舒适，干净整洁。床超级软。我对整个体验唯一的抱怨是，我预订并在线支付，用的是一家我信任的信用卡服务。如果需要押金，我通常会用现金支付，这样就不用把我的卡信息透露给别人了。这家酒店不接受现金押金。我讨厌这一点。
床单上有污渍，当我们注意到时，我们被告知客房服务人员今天不在了，我可以把床单拿给他们，然后自己重新整理床 - 结果他们没有任何干净的床单，我们不得不使用一张床单 - 入住后期厕所被堵塞了，我们被告知他们会给我们一个柱塞来照顾我们自己 - 糟糕的客户服务
好的
What staff there was, was great. The feont desk clerk was helping clean rooms at checkout. The hotel was clean and pet friendly. The hotel and infrastructure was very run down and the location is seemingly unsafe. The nearby restaurant was out of business and no onsite food.
Scammed
Got a room booked wrong day and they wouldn’t give me my money back online. Hotel is dirty and nasty. And wouldn’t give money back or change dates
No hot water. Front office called multiple times but no one answered. Banged on my door.
The staff at this place is rude as can be if you stay here I recommend making sure you check out as early as possible because they require $100 deposit to the point where if you're even a minute late after check out they don't return it which is just crazy to me I just stayed there not only was I just 6 minutes late for check out they kept my deposit the staff was rudest to be they literally just threw me out will never recommend this place
The room was reasonably clean. The biggest flaw was that the ventilation system was noisy -- the only way for it not to be making noise was for it to be unplugged.
Terrible service
We didnt get any new sheets, they wouldnt give us any new anything without having to go all the way to the front waiting forever for someone to even answer just to get some towels