酒店回复: Dear INES,Thank you for your feedback. We appreciate knowing you had a quiet stay and received good attention from our team. If there's anything specific you feel we could improve upon, please let us know. We hope to welcome you back again soon!Sincerely, Hotel Manager
5.0分
家庭亲子
Friendly staff easy check-in and check-out. Many stores and eateries around the area
Will definitely stay here again when in town.
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酒店回复: Dear guest, thank you very much. from all of our staff members. we truly appreciate your visit.
2.0分
情侣出游
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I used to stay here back when it was a Courtyard, and I’ve always appreciated the location and overall sense of safety. However, during my most recent visit under the new ownership, I had several strange and uncomfortable experiences that will keep me from returning.
Check-in was my first red flag. There’s a $100 deposit, and I was told it had to be in cash. I’ve never stayed at a hotel that preferred cash for a deposit, and when I asked to put it on my card, they said it would take three weeks to get it back. I ended up having to leave and find an ATM. When I asked for a receipt for the cash deposit, I was met with attitude and told they couldn’t provide one unless I used my card—again, something I’ve never encountered at any hotel.
Upon checkout, things got even stranger. The staff member went to inspect the room and returned with a box of cigarettes and a lighter, saying she found them on the nightstand. Neither my boyfriend nor I smoke, so it felt suspicious, almost as if it was planted to justify keeping the deposit. Thankfully, I did get my money back, but the situation left me extremely uncomfortable.
Aside from the deposit issues, the stay itself was fine—breakfast was good, and the bed was comfortable. Some amenities, like the gym, could use attention.
Overall, the deposit policy and the way it was handled were enough for me to decide I won’t be returning.
Also checkout states noon on *******. However, the hotel stated it was 11:00AM. It would be great to update this
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酒店回复: Dear Kaira,our priority is always our customers, and we are committed to taking excellent care of each guest. the $100.00-dollar incidental deposit is fully refundable, and we make sure every customer receives their refund. thank you very much for sharing your concerns and for staying with us .
1.0分
其他
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We booked this hotel at the beginning of September. Apparently, they changed the hotel name in October. We drove 6 hours from Illinois to Memphis and when we got to the hotel they told us our reservation no longer exisited because they changed names and they were completely full. Leaving us with no place to stay. I received confirmation emails the day of travel, but yet the hotel never bothered to inform us that we no longer had a reservation. There is no cuse for that.
2.0分
家庭亲子
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Check in staff could not find our reservation. They say this hotel is no longer a Country Inn & Suites. We did get a room but the lack of reservation was disconcerting.
3.0分
其他
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The clerks was friendly the hotel needs an update freshen up the rooms was clean but they need to be updated parking lot was easy to get into had a little trash in it but it was okay
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酒店回复: Dear Guest,Thank you for highlighting the friendliness of our clerks and the cleanliness of your room. We appreciate your observations regarding the property’s updates and parking lot condition, as maintaining a welcoming environment is essential to us. Guest insights like yours help guide our ongoing efforts to enhance the overall experience. We value your perspective and look forward to continuing improvements that ensure comfort and convenience for all who choose to stay with us.Sincerely, Hotel Manager.
3.0分
商务出差
I didn’t like that i wasn’t told that i would have to have a 100 deposit for a room i already paid for
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酒店回复: Dear Guest,Thank you for sharing your thoughts regarding the deposit policy. Transparency about all aspects of the reservation process is important to us, as it helps guests plan their stay with confidence. Your feedback highlights an opportunity to enhance communication and ensure all details are clearly conveyed upfront. We appreciate your input, which supports our commitment to providing clear and helpful information so every guest feels fully informed throughout their experience.Sincerely, Hotel Manager.
3.0分
情侣出游
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I like the area that this hotel is in. However, I did not like how the door to my room was already open upon entering. In addition, the beds are the softest but decent enough for a night’s stay.
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酒店回复: Dear Kaira,Thank you for sharing your feedback. We are glad to hear you liked the area where our hotel is located. We have noted your concerns regarding the room door being open upon your arrival and the softness of the beds, and we will address this with our team to improve the guest experience.Sincerely, Hotel Manager
没有意见
美好的
安静，注意力好
Friendly staff easy check-in and check-out. Many stores and eateries around the area
Will definitely stay here again when in town.
I used to stay here back when it was a Courtyard, and I’ve always appreciated the location and overall sense of safety. However, during my most recent visit under the new ownership, I had several strange and uncomfortable experiences that will keep me from returning.
Check-in was my first red flag. There’s a $100 deposit, and I was told it had to be in cash. I’ve never stayed at a hotel that preferred cash for a deposit, and when I asked to put it on my card, they said it would take three weeks to get it back. I ended up having to leave and find an ATM. When I asked for a receipt for the cash deposit, I was met with attitude and told they couldn’t provide one unless I used my card—again, something I’ve never encountered at any hotel.
Upon checkout, things got even stranger. The staff member went to inspect the room and returned with a box of cigarettes and a lighter, saying she found them on the nightstand. Neither my boyfriend nor I smoke, so it felt suspicious, almost as if it was planted to justify keeping the deposit. Thankfully, I did get my money back, but the situation left me extremely uncomfortable.
Aside from the deposit issues, the stay itself was fine—breakfast was good, and the bed was comfortable. Some amenities, like the gym, could use attention.
Overall, the deposit policy and the way it was handled were enough for me to decide I won’t be returning.
Also checkout states noon on *******. However, the hotel stated it was 11:00AM. It would be great to update this
We booked this hotel at the beginning of September. Apparently, they changed the hotel name in October. We drove 6 hours from Illinois to Memphis and when we got to the hotel they told us our reservation no longer exisited because they changed names and they were completely full. Leaving us with no place to stay. I received confirmation emails the day of travel, but yet the hotel never bothered to inform us that we no longer had a reservation. There is no cuse for that.
Check in staff could not find our reservation. They say this hotel is no longer a Country Inn & Suites. We did get a room but the lack of reservation was disconcerting.
The clerks was friendly the hotel needs an update freshen up the rooms was clean but they need to be updated parking lot was easy to get into had a little trash in it but it was okay
I didn’t like that i wasn’t told that i would have to have a 100 deposit for a room i already paid for
I like the area that this hotel is in. However, I did not like how the door to my room was already open upon entering. In addition, the beds are the softest but decent enough for a night’s stay.