I’m currently staying at the Staybridge Suites Cordova for work, and I honestly can’t say enough good things about this place. From the moment I arrived, the guest service has been outstanding. Regina and Jennifer at the front desk are absolute gems. They’ve gone out of their way to help me with anything I’ve needed — always warm, professional, and genuinely kind. You can tell they care about the guests, and that makes a huge difference when you’re away from home for work. The manager, Angela, truly exceeded my expectations. When I mentioned that I needed a room with a desk so I could work comfortably, she didn’t just accommodate me — she upgraded me to an extra-large suite. I was blown away. That level of thoughtfulness and care is rare. She treated me like family, not just a guest passing through. The rooms are spacious, comfortable, and perfect for extended stays. This hotel is ideal for anyone traveling for work or looking for a place that actually feels welcoming and personal. If you’re considering staying here, don’t hesitate — this is the kind of hotel experience that keeps you coming back. I know I will. Highly recommend!
1.0分
其他
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This hotel charged me TWICE for my stay and I am having a very difficult time resolving their mistake. Hotel management is no help. When I checked in, the front desk saw I had paid using points. However the next morning, they had charged my card for the full stay. None of their employees could help until their manager came in. Then the manager Ms. Angela Greer saw my confirmation email paying in points but still says “their system” doesn’t recognize it as paid. I used Chase Travel at Hilton, Holiday Inn, Marriott, and Candlewood Suites on this trip and all of their systems had no issue. I have spent over 5 hours now trying to resolve this by phone. If you value your time, do not stay at this hotel. The one night stay itself was also very unpleasant and full of issues. They had no luggage cart. They said they had one but it went missing. Only one cart for a hotel this size? They said “well, we’re a new hotel.” Not sure why that would explain not having adequate supplies for their guests. We had to carry in all our luggage for our cross-country trip, including large dog crates. On top of that, the room had trash on the floor and the blinds fell down when we tried to close them. We then moved to a second room, where there were dead bugs in the closet and no soap in the dispenser. The front desk staff said replacement soap was locked up, but gave us little bars of soap instead so that was okay. We ignored the bugs because we didn’t want to have to move all our luggage AGAIN by hand. I asked the manager Ms. Angela Greer if she’d discount the pet fee given all of these problems and all of the time I have had to spend because of their mistake. She said no. I asked for the rationale on this decision and she said she could not provide one. The outside of the property is littered with cigarettes and trash. I wish I had seen a review like this before choosing to stay here, hence my writing up my ongoing experience. Do yourself a favor. Do not stay here. If this is what it looks like “new” I fear what it will be like down the line.
5.0分
商务出差
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The Hotel was newly remodeled and the building was clean and fresh. The room was good and clean as well. They stock the room. Customer service was great. Angela Greer and her staff was pleasant to deal with and they were kind for front desk workers and house keeping was pleasant as well.
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酒店回复: Hi Anthonylive, We're really pleased to hear that you enjoyed your stay and appreciated the recent updates to our hotel. It's great to know that Angela Greer and our team made a positive impression on you. Your feedback about the cleanliness and service is truly valued. We hope to have the pleasure of hosting you again soon. - The Staff at Staybridge Suites Memphis East - Cordova
I’m currently staying at the Staybridge Suites Cordova for work, and I honestly can’t say enough good things about this place. From the moment I arrived, the guest service has been outstanding. Regina and Jennifer at the front desk are absolute gems. They’ve gone out of their way to help me with anything I’ve needed — always warm, professional, and genuinely kind. You can tell they care about the guests, and that makes a huge difference when you’re away from home for work. The manager, Angela, truly exceeded my expectations. When I mentioned that I needed a room with a desk so I could work comfortably, she didn’t just accommodate me — she upgraded me to an extra-large suite. I was blown away. That level of thoughtfulness and care is rare. She treated me like family, not just a guest passing through. The rooms are spacious, comfortable, and perfect for extended stays. This hotel is ideal for anyone traveling for work or looking for a place that actually feels welcoming and personal. If you’re considering staying here, don’t hesitate — this is the kind of hotel experience that keeps you coming back. I know I will. Highly recommend!
This hotel charged me TWICE for my stay and I am having a very difficult time resolving their mistake. Hotel management is no help. When I checked in, the front desk saw I had paid using points. However the next morning, they had charged my card for the full stay. None of their employees could help until their manager came in. Then the manager Ms. Angela Greer saw my confirmation email paying in points but still says “their system” doesn’t recognize it as paid. I used Chase Travel at Hilton, Holiday Inn, Marriott, and Candlewood Suites on this trip and all of their systems had no issue. I have spent over 5 hours now trying to resolve this by phone. If you value your time, do not stay at this hotel. The one night stay itself was also very unpleasant and full of issues. They had no luggage cart. They said they had one but it went missing. Only one cart for a hotel this size? They said “well, we’re a new hotel.” Not sure why that would explain not having adequate supplies for their guests. We had to carry in all our luggage for our cross-country trip, including large dog crates. On top of that, the room had trash on the floor and the blinds fell down when we tried to close them. We then moved to a second room, where there were dead bugs in the closet and no soap in the dispenser. The front desk staff said replacement soap was locked up, but gave us little bars of soap instead so that was okay. We ignored the bugs because we didn’t want to have to move all our luggage AGAIN by hand. I asked the manager Ms. Angela Greer if she’d discount the pet fee given all of these problems and all of the time I have had to spend because of their mistake. She said no. I asked for the rationale on this decision and she said she could not provide one. The outside of the property is littered with cigarettes and trash. I wish I had seen a review like this before choosing to stay here, hence my writing up my ongoing experience. Do yourself a favor. Do not stay here. If this is what it looks like “new” I fear what it will be like down the line.
The Hotel was newly remodeled and the building was clean and fresh. The room was good and clean as well. They stock the room. Customer service was great. Angela Greer and her staff was pleasant to deal with and they were kind for front desk workers and house keeping was pleasant as well.