This hotel charged me TWICE for my stay and I am having a very difficult time resolving their mistake. Hotel management is no help. When I checked in, the front desk saw I had paid using points. However the next morning, they had charged my card for the full stay. None of their employees could help until their manager came in. Then the manager Ms. Angela Greer saw my confirmation email paying in points but still says “their system” doesn’t recognize it as paid. I used Chase Travel at Hilton, Holiday Inn, Marriott, and Candlewood Suites on this trip and all of their systems had no issue. I have spent over 5 hours now trying to resolve this by phone. If you value your time, do not stay at this hotel. The one night stay itself was also very unpleasant and full of issues. They had no luggage cart. They said they had one but it went missing. Only one cart for a hotel this size? They said “well, we’re a new hotel.” Not sure why that would explain not having adequate supplies for their guests. We had to carry in all our luggage for our cross-country trip, including large dog crates. On top of that, the room had trash on the floor and the blinds fell down when we tried to close them. We then moved to a second room, where there were dead bugs in the closet and no soap in the dispenser. The front desk staff said replacement soap was locked up, but gave us little bars of soap instead so that was okay. We ignored the bugs because we didn’t want to have to move all our luggage AGAIN by hand. I asked the manager Ms. Angela Greer if she’d discount the pet fee given all of these problems and all of the time I have had to spend because of their mistake. She said no. I asked for the rationale on this decision and she said she could not provide one. The outside of the property is littered with cigarettes and trash. I wish I had seen a review like this before choosing to stay here, hence my writing up my ongoing experience. Do yourself a favor. Do not stay here. If this is what it looks like “new” I fear what it will be like down the line.
5.0分
商务出差
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The Hotel was newly remodeled and the building was clean and fresh. The room was good and clean as well. They stock the room. Customer service was great. Angela Greer and her staff was pleasant to deal with and they were kind for front desk workers and house keeping was pleasant as well.
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酒店回复: Hi Anthonylive, We're really pleased to hear that you enjoyed your stay and appreciated the recent updates to our hotel. It's great to know that Angela Greer and our team made a positive impression on you. Your feedback about the cleanliness and service is truly valued. We hope to have the pleasure of hosting you again soon. - The Staff at Staybridge Suites Memphis East - Cordova
1.0分
商务出差
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I had gotten a room at this hotel on the evening of Tuesday 10-25-22. I was waiting at the hotel's reservation desk for about 20 minutes before I was greeted by the only employee working that evening, she had explained that the room would be $80 and the room refundable deposit would be $50 (only cash) in the event of damages. I had paid her and my room number was # 117. When I had first gotten to the room I put all of my luggage in and when right down the street to Wendy's to grab something to eat and headed back to eat which is when I actually examined the room. It was completely horrid. There was blood stains on my blankets, holes in my towels, bugs in the bathroom, the A/C unit dripped throughout the night, the room phone was disconnected, large water stains on the ceiling, the floors were filthy, etc. I went back out to the front desk and no one was there I could not find the employee, I called many times and no one came to the phone. I ended up staying the night and promptly left at 7 AM to find another hotel, which I did at the Hyatt in Memphis. I went back to the hotel to get my $50 refunded deposit and in hopes to get a full refund. However I was meant with complete resistance who refused to properly contact the manager of the hotel. I recorded our interaction and showed him all of the photos I had taken. When I had gotten back home I contacted Choice Hotel Group to try and resolve the issue however they had stated that the hotel in question is no longer apart of their chain, they did try calling the hotel on behalf and no one picked up. I was informed that the manager's name is Julie when you call the number no no picks up 901-386-4600. I would like a refund of my $80 spent.
This hotel charged me TWICE for my stay and I am having a very difficult time resolving their mistake. Hotel management is no help. When I checked in, the front desk saw I had paid using points. However the next morning, they had charged my card for the full stay. None of their employees could help until their manager came in. Then the manager Ms. Angela Greer saw my confirmation email paying in points but still says “their system” doesn’t recognize it as paid. I used Chase Travel at Hilton, Holiday Inn, Marriott, and Candlewood Suites on this trip and all of their systems had no issue. I have spent over 5 hours now trying to resolve this by phone. If you value your time, do not stay at this hotel. The one night stay itself was also very unpleasant and full of issues. They had no luggage cart. They said they had one but it went missing. Only one cart for a hotel this size? They said “well, we’re a new hotel.” Not sure why that would explain not having adequate supplies for their guests. We had to carry in all our luggage for our cross-country trip, including large dog crates. On top of that, the room had trash on the floor and the blinds fell down when we tried to close them. We then moved to a second room, where there were dead bugs in the closet and no soap in the dispenser. The front desk staff said replacement soap was locked up, but gave us little bars of soap instead so that was okay. We ignored the bugs because we didn’t want to have to move all our luggage AGAIN by hand. I asked the manager Ms. Angela Greer if she’d discount the pet fee given all of these problems and all of the time I have had to spend because of their mistake. She said no. I asked for the rationale on this decision and she said she could not provide one. The outside of the property is littered with cigarettes and trash. I wish I had seen a review like this before choosing to stay here, hence my writing up my ongoing experience. Do yourself a favor. Do not stay here. If this is what it looks like “new” I fear what it will be like down the line.
The Hotel was newly remodeled and the building was clean and fresh. The room was good and clean as well. They stock the room. Customer service was great. Angela Greer and her staff was pleasant to deal with and they were kind for front desk workers and house keeping was pleasant as well.
I had gotten a room at this hotel on the evening of Tuesday 10-25-22. I was waiting at the hotel's reservation desk for about 20 minutes before I was greeted by the only employee working that evening, she had explained that the room would be $80 and the room refundable deposit would be $50 (only cash) in the event of damages. I had paid her and my room number was # 117. When I had first gotten to the room I put all of my luggage in and when right down the street to Wendy's to grab something to eat and headed back to eat which is when I actually examined the room. It was completely horrid. There was blood stains on my blankets, holes in my towels, bugs in the bathroom, the A/C unit dripped throughout the night, the room phone was disconnected, large water stains on the ceiling, the floors were filthy, etc. I went back out to the front desk and no one was there I could not find the employee, I called many times and no one came to the phone. I ended up staying the night and promptly left at 7 AM to find another hotel, which I did at the Hyatt in Memphis. I went back to the hotel to get my $50 refunded deposit and in hopes to get a full refund. However I was meant with complete resistance who refused to properly contact the manager of the hotel. I recorded our interaction and showed him all of the photos I had taken. When I had gotten back home I contacted Choice Hotel Group to try and resolve the issue however they had stated that the hotel in question is no longer apart of their chain, they did try calling the hotel on behalf and no one picked up. I was informed that the manager's name is Julie when you call the number no no picks up 901-386-4600. I would like a refund of my $80 spent.