酒店回复: Dear Guest, We are sorry to hear about the issues you encountered during your stay. Your comments about cleanliness, noise disruption, and the overall condition of our property are deeply concerning and do not reflect the standards we aim to maintain. Therefore, we sincerely apologize for the discomfort and any inconvenience this may have caused. We will share your comments with the appropriate team to ensure improvements are made. We appreciate you bringing this to our attention and are grateful for your patience. Please consider returning, as we would love to demonstrate our commitment to outstanding experiences.Sincerely,Hotel Management
酒店回复: Dear Guest,We sincerely apologize for the unacceptable conditions you encountered during your stay. No guest should have to deal with unpleasant atmosphere and cleanliness concerns, and it’s disappointing that your experience did not reflect our standards. We regret that your room change did not resolve the issue and understand how frustrating this must have been. Please know that we take these concerns seriously and will address them with our team to ensure a better experience for our guests. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management
2.0分
其他
原文
翻译提供方：Google
浴室里没有毛巾，而且浴室很脏。
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酒店回复: Dear Guest, We sincerely apologize for the disappointing condition of your bathroom and the lack of essential amenities upon arrival. This is not the experience we aim to provide, and we’ve addressed your feedback with our housekeeping team to prevent a recurrence. We regret the inconvenience caused and hope you’ll allow us the opportunity to provide a more seamless and refreshing experience on your next visit.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
房间很干净，早餐也不错。
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酒店回复: Dear Guest, Thank you for choosing Extended Stay America and for taking the time to share your terrific review. We’re delighted to hear that you had a pleasant stay and enjoyed both the clean and comfortable room, as well as the breakfast. It’s always rewarding to hear that our efforts to provide a welcoming and satisfying experience are appreciated. Your kind words mean a lot to the team, and we look forward to the pleasure of hosting you again soon.Sincerely,Hotel Management
4.0分
情侣出游
原文
翻译提供方：Google
好的
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酒店回复: Dear Lisa, Thank you for choosing Extended Stay America to visit our city. We are pleased that our associates took good care of you. It was our pleasure hosting you, and we hope to do so again on your next visit.Sincerely,Hotel Management
1.0分
其他
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The hallway has a bad smell and I selected to have 1 king bed and I was given 2 doubles full size beds. Not only that, there was a big bug in my bed and I had to wait until the morning to change rooms because there is no staff overnight. The next room I was switched to when night came another bug was crawling inside the bed. Both rooms have a bad smell to it. I will never go back
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酒店回复: Dear Michelle, We regret any inconvenience you experienced during your stay. We understand that your room assignment and aspects of your stay did not meet your expectations. Your feedback has been shared with our team to help improve future guest experiences. We hope you will consider staying with us again for a more comfortable visit.Sincerely,Hotel Management
1.0分
其他
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It smells in the hallways, the rooms are decent during the day then as night comes in the roaches come out. Not sure if the they have a vacuum but the 2 rooms (had to be switched due to roaches) hadnt been vacuumed or wiped down..I bring my own wipes and used almost the entire 70 Clorox wipes between the 2 rooms. There are 2 ladies that deserve and better work environment but have always been kind to me. As for the manager who dashes before I arrive, obviously doesnt accommodate the residents but cancels already paid for reservations (because she couldnt get a hold of me) she can talk on her phone at work where as a great deal of us cannot be reached. Horrible stay, they do not accommodate or reimburse and terminate the roaches on 3 floors of the building
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酒店回复: Dear Tiyiana, Thank you for sharing your feedback regarding your stay. We regret any inconvenience you experienced and understand how frustrating certain aspects of your visit may have been. Your comments regarding the cleanliness of your room and shared areas have been shared with our team for review and improvement. We also appreciate your acknowledgment of our staff’s efforts. We value your feedback and hope you will consider giving us another opportunity to provide a comfortable and enjoyable stay.Sincerely,Hotel Management
4.0分
家庭亲子
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It was a standard extended stay property. Nothing extraordinary, but was clean(ish) and did the trick. I'd stay here again. Much better/safer than some extended stays I've been at. Front Desk Staff was VERY friendly and helpful
2.0分
其他
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Never again
My daughter and I were in the area for a concert, and we needed a hotel that had a kitchenette. The price for the weekend was within our budget. However, I would have gladly paid more for a clean place to stay.
The carpets were filthy. Our feet were black after walking across it a few times. There was gum stuck on the lighting fixture next to the bed. There was a 1" gap in the window that I had to fill with paper towels to keep some of the heat/humidity out of the room. There was sticky/stained spots on the cabinets, walls, and appliances. The bathroom had black hairs on the walls, counters, and in the bathtub. The tv didn't work very well and only got local channels. There were dirty lines and clothes in the drawer of the bureau. I think the only clean (albeit stained) thing in the room were the linens.
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酒店回复: Dear Sarah, Thank you for staying with us and for reviewing your experience. We are disappointed to learn about your concerns regarding the condition of your room. Please know your feedback has been shared with our team so that appropriate corrective measures can be taken. We apologize for any inconvenience caused and remain focused on delivering the clean and comfortable accommodations our guests expect. We hope you will consider returning for a more hassle-free visit in the future.Sincerely,Hotel Management
4.0分
家庭亲子
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Cost effective and decent. Customer service was decent, but understaffed as one. person was at the guest relations, laundry, vacuuming and more. They had rooms but looks like restricted to help customer needs to upgrade. We did not chose it for breakfast reason as they don't have much options and they are upfront on it, which is good.
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酒店回复: Dear Janardhan, We’re pleased to hear the value and transparency met your expectations. We understand your concerns about staffing and room flexibility, and we appreciate you bringing these to our attention. Your feedback is important as we work to improve. We’re glad you chose Extended Stay America and hope to welcome you again for a more streamlined visit.Sincerely,Hotel Management
一次，没有第二次
该酒店位于繁华地段，是特殊人群聚集和过夜的地方。整晚都有噪音。室内外均有客人光临。我们没有吃早餐，因为早餐的食物非常有限。如需更快的 WiFi，您必须支付额外费用。令人惊讶的是，因为没有提到这一点。这个环境给人的感觉并不安全。房间非常脏。我们自己用毛巾擦地板，因为你一直粘在上面。毛巾立刻就被泥土弄黑了。内部状况也很差。床很旧，你躺在前一位客人留下的洞里。
我绝对不会再住在这里。
我住的第一个房间有漂白剂的臭味，味道很浓，刺痛了我的眼睛和喉咙。我打开窗户，想让气味散去，但无济于事。第二个房间的地板上和水槽里有蟑螂，第一张床和衣柜旁边的地毯上还有食物残渣。
浴室里没有毛巾，而且浴室很脏。
房间很干净，早餐也不错。
好的
The hallway has a bad smell and I selected to have 1 king bed and I was given 2 doubles full size beds. Not only that, there was a big bug in my bed and I had to wait until the morning to change rooms because there is no staff overnight. The next room I was switched to when night came another bug was crawling inside the bed. Both rooms have a bad smell to it. I will never go back
It smells in the hallways, the rooms are decent during the day then as night comes in the roaches come out. Not sure if the they have a vacuum but the 2 rooms (had to be switched due to roaches) hadnt been vacuumed or wiped down..I bring my own wipes and used almost the entire 70 Clorox wipes between the 2 rooms. There are 2 ladies that deserve and better work environment but have always been kind to me. As for the manager who dashes before I arrive, obviously doesnt accommodate the residents but cancels already paid for reservations (because she couldnt get a hold of me) she can talk on her phone at work where as a great deal of us cannot be reached. Horrible stay, they do not accommodate or reimburse and terminate the roaches on 3 floors of the building
It was a standard extended stay property. Nothing extraordinary, but was clean(ish) and did the trick. I'd stay here again. Much better/safer than some extended stays I've been at. Front Desk Staff was VERY friendly and helpful
Never again
My daughter and I were in the area for a concert, and we needed a hotel that had a kitchenette. The price for the weekend was within our budget. However, I would have gladly paid more for a clean place to stay.
The carpets were filthy. Our feet were black after walking across it a few times. There was gum stuck on the lighting fixture next to the bed. There was a 1" gap in the window that I had to fill with paper towels to keep some of the heat/humidity out of the room. There was sticky/stained spots on the cabinets, walls, and appliances. The bathroom had black hairs on the walls, counters, and in the bathtub. The tv didn't work very well and only got local channels. There were dirty lines and clothes in the drawer of the bureau. I think the only clean (albeit stained) thing in the room were the linens.
Cost effective and decent. Customer service was decent, but understaffed as one. person was at the guest relations, laundry, vacuuming and more. They had rooms but looks like restricted to help customer needs to upgrade. We did not chose it for breakfast reason as they don't have much options and they are upfront on it, which is good.