酒店回复: Hi Sara,Thank you for taking the time to share your experience. We understand the importance of receiving the correct room type—especially when traveling with a large family—and the frustration that comes when expectations are not met. Your feedback regarding the condition of the room and the cleanliness issues you encountered is deeply concerning and is being shared directly with our housekeeping and front desk management teams for immediate review. Providing a clean, accurate, and comfortable environment is fundamental to our service, and your input helps us identify serious gaps that need correction. We truly appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a much-improved experience in the future.

酒店回复: Hello Baseti,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about cleanliness and service, as they are essential for maintaining our standards. Your experience is important to us, and I encourage you to reach out to our management team directly, as they would be best positioned to address your concerns further. We hope you consider us for future visits, as we strive for every guest to have a much more pleasant experience.

酒店回复: Dear Guest,Thank you for sharing your experience. We appreciate your feedback regarding the room conditions, as it helps us assess our accommodations. We're sorry to hear that your stay did not meet your expectations, particularly with the comfort level and noise. Your comments will be shared with the appropriate team for further review. We hope you’ll consider staying with us again in the future for an improved experience.

酒店回复: Hello Anna,Thank you for your feedback. We appreciate your compliments regarding our front desk team and the cleanliness of your room. Your observations about the hallways and elevator will be shared with our maintenance team for their consideration. We value your input as it helps us improve our guest experience in the future. We hope to welcome you back soon for a stay that exceeds your expectations.

酒店回复: Hello Rita,Thank you for sharing your experience with us. We appreciate your feedback regarding the elevators and the hot tub, as it helps us understand our guests' perspectives. We continuously strive to improve our facilities and your comments will be noted by the management team. We hope you consider staying with us again in the future, as we would love the opportunity to provide you with a better experience.

酒店回复: Hello Catalina,Nos alegra saber que disfrutaste de tu estancia, y que encontraste nuestras instalaciones limpias y al personal amable. Tu satisfacción es muy importante para nosotros. Esperamos que en tu próxima visita, tu experiencia sea aún más memorable. Nos encantaría recibirte nuevamente.

酒店回复: Hi Raquel,Thank you for sharing your experience. We’re glad to hear about your stay and appreciate your observation regarding the bathroom size. Your feedback helps us evaluate our room layouts and amenities to continue enhancing comfort and convenience for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

酒店回复: Hi Catherine,Thank you for sharing your detailed experience with us. We’re glad to hear that you appreciated our convenient location near the performing arts center and that your stay felt safe, clean, and spacious. Your observations about the room and pricing are very helpful, and we are continuously looking for ways to improve both the comfort of our accommodations and the value we offer across all seasons. We’re pleased that you enjoyed several aspects of your visit, and we look forward to welcoming you back and providing an even better experience next time.

酒店回复: Hi Malinda,Thank you for sharing your feedback. We are glad you stayed with us and appreciate your observations regarding the noise during your visit. Your comments about street noise, guests arriving late, and activity outside help us understand how external factors can impact the guest experience. We are continuously looking for ways to enhance comfort and a restful environment, and your input will be considered as we review options to improve the overall atmosphere for our guests. We hope to welcome you back for a quieter and more relaxing stay in the future.

酒店回复: Hi Ann,Thank you for sharing your experience. We are delighted to hear that you enjoyed a comfortable stay and that the bed, pillows, and temperature control all contributed to a restful visit. It is also wonderful to know that our friendly staff helped make your time with us even more enjoyable. Providing both comfort and warm service is what we strive for, and we are pleased it made a positive difference during your stay. We look forward to welcoming you back for another relaxing and pleasant visit.