酒店回复: We're also sorry that your experience with us didn’t meet your expectations. We’re sorry to hear about the mix-up, as we are the Comfort Inn, while the Comfort Suites is a different hotel nearby. While we don’t have balconies, we’re glad to hear our front desk staff made a positive impression and that you enjoyed the breakfast. We appreciate you staying with us.

酒店回复: Thank you so much for your kind and thoughtful review! We’re thrilled to hear you had such a positive experience and noticed the hard work our team puts in—especially our housekeeping staff, who truly go above and beyond. Your words mean a lot to all of us. We’re so glad you felt welcomed and valued during your stay, and we would love to have you back anytime. Thank you!

酒店回复: 感谢您抽出宝贵时间分享您的反馈。得知您的入住体验未能达到预期，我们深感抱歉。清洁和便利设施对我们至关重要，对于您此次入住期间未能达到您的期望，我们深表歉意。同时，我们也对前台服务未能及时响应表示遗憾。我们会认真对待您的意见，并与团队一起进行评估和改进。我们衷心希望您未来能再次光临，给我们一次更好的入住体验。

酒店回复: Thank you for sharing your experience with us. We're truly sorry to hear about the condition of the first room you were given and the concerns you had in the second room as well. That’s not the standard we aim to provide, and we sincerely apologize for the oversight. We’re glad to hear our front desk staff was kind and accommodating in helping you get moved right away. Your feedback has been shared with our housekeeping team so we can address these issues and improve moving forward. We hope you’ll consider giving us another chance to provide a much better stay.

酒店回复: Thank you so much for your kind review! We truly appreciate your understanding. When we are fully booked, moving rooms can disrupt our entire system, which is why even managers are unable to make changes at that point. We're so glad our team member went above and beyond to find a solution for you—your recognition means a lot. We'll be sure to pass along your praise to her! We hope to welcome you back again soon.

酒店回复: 感谢您分享您的反馈。对于您入住期间遇到的问题，我们深表歉意。电视和门钥匙的问题，以及缺少洗发水和早餐未达到您的预期，我们深感抱歉。您的意见已转达给我们的团队，我们将尽快解决这些问题并确保改进。感谢您让我们注意到这些情况，并希望您能考虑再次光临，给我们一次机会，为您提供更好的入住体验。

酒店回复: Thank you for sharing your feedback with us. We’re glad to hear you enjoyed your suite and that overall you were satisfied with your stay. Our hot tub is currently out of service, and we appreciate your understanding while we work on getting it back up and running. We also value your suggestions regarding updates to the pool, lobby, and breakfast area, and will keep them in mind as we plan future improvements. We hope to welcome you back again.

酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and want to extend our sincerest apologies for the inconvenience you encountered.To clarify, our property does not currently have a working spa or hot tub, and we do not advertise this amenity on any of our platforms to help avoid confusion. We understand how this could have been disappointing, especially if there was any misunderstanding during your arrival.We’re also very concerned to hear about the interaction with our front desk team. This is not the level of service we aim to provide, and we will be addressing this internally to ensure better communication and guest care moving forward.Regarding the exterior appearance, we appreciate your comment and are working with our team to ensure the property maintains a clean and welcoming environment at all times.We regret that we were not able to provide the experience you were expecting and hope you’ll consider giving us another opportunity in the future.

酒店回复: Thank you for taking the time to share your feedback. We're glad you enjoyed the fresh-baked cookies—we love offering that little extra touch to help our guests feel welcome. We do regret to hear that your experience with water pressure and temperature was less than ideal, and we’re working with our maintenance team to address these concerns. While our location near I-15 offers convenience for travelers. We also appreciate your comments about the condition of the property and pricing—we’re committed to ongoing improvements to ensure a comfortable and valuable stay for all our guests. Thank you again for staying with us.