The first thing that didn’t go right was the heater was broken. They fixed enough that it would heat up the room but there was no temperature control. I had to then in turn get up repeatedly to adjust the heating in the room. It was just asked if I would be willing to adjust and I said yes only because moving rooms once I have gather my family in the one I was assigned to it is rather difficult with some health issues, hence one of the reasons I asked for ground level room and easy access to the outside. Anyways finally got settled into the room more and I as willing to let the heat thing slide and would write a review like I am now, but wait there is more, I go to turn the TV on cause for some reason I can’t sleep unless the TV is on only when I stay on hotel/motels and the TV will not turn on! I took thirty min trying to figure out why this getto ass TV is locked in solitary confinement and so I am like fine, I will call the front desk again to come fix the TV that will not turn on. I know these are not the cheapest ions you can find in town and they are not the most expensive either. It is really sad when the 2 things that you expect to have working when renting out a room do not work or do not work properly, I think something should be said. I would not be offended one bit if I was even offered some kind of a return of more than then we will take 5-10% off your bill cause I am not looking for anyone to offer to pay my taxes for the bill. Outta room to type now
展开
酒店回复: Thank you for taking the time to share your experience in detail. We sincerely apologize for the inconveniences you encountered during your stay. Issues with the heater and television are certainly frustrating, especially when comfort and rest are essential, and we regret that these problems disrupted your stay.We appreciate your patience in working with our team and understand how difficult it can be to move rooms, particularly when health and accessibility are important considerations. Your feedback has been shared with our maintenance and management teams so these issues can be addressed more effectively and prevented in the future.We value your comments, as they help us improve, and we regret that we did not fully meet your expectations during this visit. Thank you again for bringing these matters to our attention.Sincerely,Management TeamClarion Inn Idaho Falls
2.0分
其他
展开
The hotel is ok, Lobby area is welcoming, but room is in poor condition, not very clean, there is foamy caulk around the tub that looks like spit, also hair just mopped into the corners, tooth paste on the mirror frame. Sink faucet looks like it hasn't been wiped down for awhile. Had to ask for a few items that were not stocked in the room and did not get refills for the second night we stayed. The Pool was nice and the water was warm. Staff was friendly. Breakfast was just ok. Price was decent for what we got.
展开
酒店回复: Dear Brenda, Thank you for taking the time to share your experience with us. We’re glad to hear that you found our lobby welcoming, enjoyed the warm pool, and received friendly service from our staff. However, we sincerely apologize for the condition of your room and the cleanliness issues you described. This is not the standard we aim to provide.The concerns you mentioned — including the tub caulking, hair in the corners, toothpaste on the mirror frame, and an unclean sink area — are unacceptable, and we have addressed these matters with our housekeeping team to prevent them from happening again. We also apologize for the inconvenience of missing room items and the lack of refills during your second night.Your feedback about breakfast and overall value is appreciated as well, and we will use your comments to improve both our service and guest experience.Thank you again for bringing these issues to our attention. We hope to have the opportunity to welcome you back for a much better stay.Warm regards,Alka Christian Hotel Management
3.0分
情侣出游
展开
The room was not very clean and kinda cold with the vynyl floors. The toiles rocked and the tub had a ring in it of dirty stuff.
The staff was very kind and courteous. I did sleep well on the bed.
展开
酒店回复: Dear Kristi,Thank you for sharing your feedback with us. While we’re glad to hear that our team treated you kindly and that you were able to rest well, we sincerely apologize for the cleanliness issues you experienced. The condition of the toilet, tub, and room temperature is not the standard we aim to provide, and we will be addressing these concerns with our housekeeping and maintenance teams immediately.Your comfort is very important to us, and we appreciate you bringing these matters to our attention so we can improve. We hope to have the opportunity to welcome you back for a much better stay.Warm regards,Alka Christian Hotel Management
2.0分
商务出差
展开
The room itself was fine. However anything we needed and called the front desk for (towels, toilet paper, shampoo) they made us come to the desk to get it instead of delivering to our room. The hot tub was lukewarm at best. The breakfast was subpar.
展开
酒店回复: Dear Michelle, Thank you for taking the time to share your experience. We’re glad to know the room itself met your expectations, but we sincerely apologize for the inconvenience you faced with service requests. Our goal is always to provide timely and comfortable assistance, and we will address this with our team to ensure better support moving forward.We also appreciate your feedback regarding the hot tub temperature and breakfast quality. Your comments help us identify areas where we can improve, and we will be reviewing these issues with the appropriate departments.Thank you again for your honest feedback. We hope to have the opportunity to provide you with a better experience on your next visit.Warm regards,Alka ChristianHotel Management
1.0分
其他
展开
I’ve never had a bad experience here until my most recent visit.
The floor was so sticky, my shoes were sticking to it. The shower head didn’t work, and none of the outlets were working. The elevator was disgusting with crumbs, and broken mints. There were Cheeto crumbs outside the elevator door for the entirety of the 1 night visit I was there. The staff were so friendly though! I’m hoping it was just the room I was in, but it was not a great visit this time.
展开
酒店回复: Dear Guest,Thank you for taking the time to share your feedback and for being a returning guest. We truly appreciate your loyalty and are glad to hear our staff provided friendly service. However, we sincerely apologize for the cleanliness and maintenance issues you encountered during your recent stay. This is not the experience we strive to provide, and your comments have been shared with our housekeeping and maintenance teams to ensure immediate improvement.We value your continued trust in us and hope to have the opportunity to provide you with a much better experience on your next visit.Warm regards,Hotel Management
被子挺舒服 早餐实在是难吃 前台服务还可以 挺有礼貌的
位置还不错，但酒店很脏，房间也很脏。床是坏的，淋浴间脏兮兮的。房间里有股难闻的气味，本来应该是无烟房，结果味道太重了，我不得不盖着毯子睡觉。
房间对于住一晚来说还行。位置也可以，走到爱达荷瀑布有点距离。
温馨舒适的地方。前台服务很好，姑娘们都很有礼貌也很乐于助人。推荐！
房间有点旧了，卫生间没有门，空调噪音很大。
The first thing that didn’t go right was the heater was broken. They fixed enough that it would heat up the room but there was no temperature control. I had to then in turn get up repeatedly to adjust the heating in the room. It was just asked if I would be willing to adjust and I said yes only because moving rooms once I have gather my family in the one I was assigned to it is rather difficult with some health issues, hence one of the reasons I asked for ground level room and easy access to the outside. Anyways finally got settled into the room more and I as willing to let the heat thing slide and would write a review like I am now, but wait there is more, I go to turn the TV on cause for some reason I can’t sleep unless the TV is on only when I stay on hotel/motels and the TV will not turn on! I took thirty min trying to figure out why this getto ass TV is locked in solitary confinement and so I am like fine, I will call the front desk again to come fix the TV that will not turn on. I know these are not the cheapest ions you can find in town and they are not the most expensive either. It is really sad when the 2 things that you expect to have working when renting out a room do not work or do not work properly, I think something should be said. I would not be offended one bit if I was even offered some kind of a return of more than then we will take 5-10% off your bill cause I am not looking for anyone to offer to pay my taxes for the bill. Outta room to type now
The hotel is ok, Lobby area is welcoming, but room is in poor condition, not very clean, there is foamy caulk around the tub that looks like spit, also hair just mopped into the corners, tooth paste on the mirror frame. Sink faucet looks like it hasn't been wiped down for awhile. Had to ask for a few items that were not stocked in the room and did not get refills for the second night we stayed. The Pool was nice and the water was warm. Staff was friendly. Breakfast was just ok. Price was decent for what we got.
The room was not very clean and kinda cold with the vynyl floors. The toiles rocked and the tub had a ring in it of dirty stuff.
The staff was very kind and courteous. I did sleep well on the bed.
The room itself was fine. However anything we needed and called the front desk for (towels, toilet paper, shampoo) they made us come to the desk to get it instead of delivering to our room. The hot tub was lukewarm at best. The breakfast was subpar.
I’ve never had a bad experience here until my most recent visit.
The floor was so sticky, my shoes were sticking to it. The shower head didn’t work, and none of the outlets were working. The elevator was disgusting with crumbs, and broken mints. There were Cheeto crumbs outside the elevator door for the entirety of the 1 night visit I was there. The staff were so friendly though! I’m hoping it was just the room I was in, but it was not a great visit this time.