酒店回复: Hello,We sincerely apologize for the experience you had during your stay. What you described does not reflect the standards we strive to provide, and we are very sorry for the inconvenience and frustration caused. We take concerns regarding cleanliness, safety features, room readiness, and the handling of service animals extremely seriously. Please know that your comments have been shared with our management team for immediate review and follow-up with staff to ensure proper training and corrective action.We are glad to hear that Jacqueline was able to provide professional support during the power outage, and we will make sure she is recognized for her efforts. Thank you for bringing these matters to our attention—we greatly appreciate your feedback as it helps us improve. We hope you might consider giving us another chance to provide you with a far better experience in the future.
酒店回复: We are truly sorry to hear that your stay did not meet your expectations. We apologize for the hot tub being out of order during your visit and for the way it was communicated to you. We also regret that your room had a smoke odor and that our breakfast options and pool area amenities were not satisfactory. This is not the experience we want for our guests, and your feedback has been shared with our management and staff teams to ensure improvements are made. We sincerely appreciate you bringing these concerns to our attention and hope you might consider giving us another chance to provide you with a much better experience.
酒店回复: Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations. Please know that your comments will be reviewed with our team as we continue working to improve the guest experience.
1.0分
情侣出游
原文
翻译提供方：Google
老实说，这个地方就像一个垃圾场，好几年都没升级过，我永远不会再住在那里，也不会在隔壁的牛排馆吃饭
展开
酒店回复: We’re sorry to hear we did not meet your expectations. Your feedback on the property has been shared with our management as we work on improvements. Thank you for letting us know.
4.0分
家庭亲子
原文
翻译提供方：Google
我们的房间紧邻走廊/入口，因此人们进出都会在回声很大的大厅里发出很大的噪音。
展开
酒店回复: Thank you for sharing your feedback. We’re sorry to hear that noise from the hallway affected your stay, and we’ll review ways to minimize this for future guests. We appreciate your comments and hope to provide you with a more restful experience next time.
被子挺舒服 早餐实在是难吃 前台服务还可以 挺有礼貌的
位置还不错，但酒店很脏，房间也很脏。床是坏的，淋浴间脏兮兮的。房间里有股难闻的气味，本来应该是无烟房，结果味道太重了，我不得不盖着毯子睡觉。
房间对于住一晚来说还行。位置也可以，走到爱达荷瀑布有点距离。
温馨舒适的地方。前台服务很好，姑娘们都很有礼貌也很乐于助人。推荐！
房间有点旧了，卫生间没有门，空调噪音很大。
信息
首先，前台工作人员Katrina对待顾客和其他员工的方式绝对应该被解雇。我们入住时房间下午3点还没准备好。他们告诉我们还要30到60分钟才能准备好，然后给我们安排了另一间房。他们给我们安排的第一个房间地板上长满了令人作呕的东西，根本就没打扫过。我们安排的第二个房间打扫得还不错，但没有烟雾探测器或灭火器。她声称这个房间的价格和我们预订的房间一样，尽管我们预订的房间应该有阳台，但这个房间没有。她坚决不肯把价格改成和她安排给我们的阳台一样。当我们要求额外的毛巾和枕头时，她态度很恶劣，只给我们毛巾，不给枕头。这里的早餐一点也不好。我们不得不多次去拿房间钥匙，因为他们总是突然就不干活了。安保措施很差，门总是锁不上。停车场的灯完全不亮，所以我们带服务犬出去上厕所的时候，周围一片漆黑。她还试图向我们收取服务犬的费用，而且对服务犬的相关法律一无所知。我去看看夜班的前台工作人员杰奎琳，她处理停电时表现得非常出色。她处理得非常专业。在了解了我们经历的一切，以及停电事件之后，她最终给了我们一笔退款。
我对这家酒店的住宿体验非常失望。我原本期待着热水浴缸、丰盛的早餐和舒适的房间，但这些都未能实现。热水浴缸坏了，我提出后，工作人员只是简单地说：“是的，我们知道。” 我的房间烟味很重，尽管这里应该是无烟场所，这让我非常不舒服。早餐选择非常有限，没有适合糖尿病患者或无麸质饮食的早餐，而且只有一台华夫饼机，导致我得等很长时间。泳池区也没有提供毛巾。总而言之，这完全不是我想要的体验。
淋浴间发霉，酒店钥匙无法使用。我不得不去前台五次才重新设置钥匙。枕头很脏，地板上到处都是垃圾和脏东西。电源经常断电。噪音超级大
老实说，这个地方就像一个垃圾场，好几年都没升级过，我永远不会再住在那里，也不会在隔壁的牛排馆吃饭
我们的房间紧邻走廊/入口，因此人们进出都会在回声很大的大厅里发出很大的噪音。