酒店回复: Dear Marilyn,Thank you for taking the time to share your experience at Quality Inn Traverse City. We sincerely apologize for the inconveniences you encountered during your stay like the toilet paper, soap, broken lock, chair, and cleanliness of the room and parking lot. We understand that these incidents had a negative impact on your stay and we deeply regret it.We are glad to hear that you enjoyed our breakfast, as we aim to offer diverse and quality options for our guests. We want to assure you that we take your comments seriously, and we will be addressing these issues with our team to improve the overall experience for future guests.We hope you'll consider giving us another chance to show you the high standards we usually strive to uphold. Warm Regards,Guest Relations Manager, Quality Inn Traverse City.
酒店回复: Dear Jason,Thank you for your feedback and for choosing to stay with us at Quality Inn Traverse City. We are glad to hear that our rooms met your expectations as a returning guest.We sincerely apologize for any inconvenience caused by the pool and hot tub being closed during your last two visits. We understand how this could be disappointing, especially if you were looking forward to using these amenities. Your feedback is very valuable and we will ensure that any changes in the availability of amenities are communicated at the time of booking in the future.We hope that this issue will not deter you from choosing us again and we look forward to welcoming you back for a better experience on your next visit.Warm Regards,Guest Relations Manager, Quality Inn Traverse City.
Yes the room was clean. The beds were comfortable, the heater worked great. The TV remote didn't work but my husband found the controls on the TV. The desk clerk said, why didn't you call and get a new remote for the TV? We were told about a breakfast but didn't see anything when we went to check out and was not told that it was in a different room or where it was at. The water had a big chlorine smell to it. The room numbers on the outside by the doors are to small to read in the dark with the lights on.
We had a good stay for the night.
展开
酒店回复: Thank you for taking the time to share your experience with us. We’re pleased to hear that you found your room clean, the beds comfortable, and the heater effective during your stay. We sincerely apologize for the inconvenience you faced with the TV remote and appreciate your understanding in using the TV controls. Our team is always here to assist, and we regret that the desk clerk's suggestion didn’t reach you in time. Regarding breakfast, we apologize for the lack of clarity about its location. We strive to ensure all our guests are well-informed about our amenities. Your feedback about the chlorine smell in the water and the visibility of room numbers is valuable, and we will look into these matters to enhance our guests' experience.We’re glad to hear you had a good stay overall and hope to welcome you back in the future.
2.0分
其他
展开
Bad communications upon check-in. Toilet problem when flushing. Handle would stick and keep running. When front desk was called. were told to push button (reallly??). figured out had to wait until filled than push up handle that was stuck down. Then noticed a plunger, must have been a troublesome toilet. Why not fix it?
展开
酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the communication issues you experienced during check-in and for the inconvenience with the toilet in your room. Your concerns are valid, and we understand how frustrating it can be when things do not function as expected.We appreciate you bringing the toilet issue to our attention. We strive to maintain our facilities, and your comments highlight areas where we can improve. We will ensure our team is made aware of this matter to address it promptly and enhance the experience for future guests.Thank you again for your insights; they are invaluable in helping us improve our service. We hope to have the opportunity to welcome you back for a more seamless experience in the future.
4.0分
其他
Room was clean, but noisy with outside noise. Heater did not work right. Breakfast was good.
展开
酒店回复: Thank you for taking the time to share your experience at Quality Inn Traverse City. We’re pleased to hear that you found your room clean and enjoyed our breakfast offerings.However, we regret to learn that you experienced noise disturbances and issues with your heater. Your comfort is our priority, and we appreciate your feedback as it helps us identify areas for improvement. We will certainly look into the noise levels and the heater functionality to enhance the experience for future guests.Thank you again for your insights, and we hope to welcome you back for an even better stay next time.
2.0分
其他
展开
My room had holes in walls. Everything was falling apart. It was horrible I could hardly get the shower water on and off because the shower knobs were all broke and falling off. There was no door on the bedroom area.
展开
酒店回复: Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay, particularly regarding the condition of your room. It is concerning to hear about the maintenance problems, including the holes in the walls and the malfunctioning shower knobs. We understand how frustrating this must have been for you, and we appreciate your feedback as it helps us identify areas that need immediate attention.Additionally, we regret that the lack of a door in the bedroom area did not meet your expectations for privacy and comfort. Your comments are invaluable, and we will be addressing these concerns with our maintenance team to ensure improvements are made.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.
综合来说还可以，位置在大马路边上，有点吵，卫生还好，早餐简单但是有冷食也有热食，咖啡，吃饱没问题，前台态度不错
房间本身相当干净整洁。但房子里杂草丛生，到处都是。停车场杂草丛生，遮住了人行道。早餐质量很差，因为工作人员说破损的物品“价格太高”。如果能认真清洁一下，这家酒店会更好。
住宿
我觉得我不应该对这个价格抱有更高的期望，但这里真是糟糕透了。我得去前台自取厕纸，淋浴间没有肥皂，门锁坏了，房间里的椅子也坏了——差点掉下来。床上有头发——颜色不合我意，停车场里到处都是垃圾。早餐是省钱的一点，但我以后再也不会来了。
房间还行，但泳池关闭了一次。
房间和我们之前住过几次一样，完全符合预期。然而，最近两次泳池/热水浴缸都关闭了，预订时并没有告知。我们付完房费后才发现它已经关闭，这让我们很失望。如果知道的话，我们会预订另一家酒店。
房间还不错。我们不得不向工作人员要卫生纸和面巾纸。退房前门禁卡超时了，我们不得不回到办公室重新输入门禁卡。
凳子被堵住了，刚来修好了，但第二天又被堵住了，我们剩下的住宿时间都用了走廊尽头的卫生间
Yes the room was clean. The beds were comfortable, the heater worked great. The TV remote didn't work but my husband found the controls on the TV. The desk clerk said, why didn't you call and get a new remote for the TV? We were told about a breakfast but didn't see anything when we went to check out and was not told that it was in a different room or where it was at. The water had a big chlorine smell to it. The room numbers on the outside by the doors are to small to read in the dark with the lights on.
We had a good stay for the night.
Bad communications upon check-in. Toilet problem when flushing. Handle would stick and keep running. When front desk was called. were told to push button (reallly??). figured out had to wait until filled than push up handle that was stuck down. Then noticed a plunger, must have been a troublesome toilet. Why not fix it?
Room was clean, but noisy with outside noise. Heater did not work right. Breakfast was good.
My room had holes in walls. Everything was falling apart. It was horrible I could hardly get the shower water on and off because the shower knobs were all broke and falling off. There was no door on the bedroom area.