酒店回复: Thank you for staying with us. We're so glad you enjoyed your experience, and we hope to welcome you back to Margaritaville Resort Cape Cod soon!Sincerely,Rachel ThayerGeneral Manager
4.0分
其他
原文
翻译提供方：Google
太棒了
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酒店回复: We appreciate your positive feedback! Please join us again soon for another relaxing island getaway in Cape Cod. Sincerely, Rachel Thayer General Manager
3.0分
家庭亲子
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The rooms were clean and spacious. The majority of the staff was nice and welcoming. The waterpark was a lot of fun, and the land shark is reasonably priced. However there are a few things that could be improved. There was some staff that just seemed irritated everytime I asked a question (which wasn’t often). The water was freezing even though it’s advertised as heated. My 4yr old couldn’t even get into the kiddy area because that was like ice water. They don’t explain where anything is so you’ll spend a good portion of your time walking around trying to find where everything is and no one seems to want to help. My daughter got sick and we needed new sheets (I would have put them on myself) and they were taking their sweet time to get around to us so we ended up walking till we found someone to come with new sheets. There are no microwaves in the rooms so you have to go to the front desk. However the lady that was working the front had to do triple duty and we felt terrible for her. It was also irritating that I had to go back everyday for our water passes. The land shark restaurant was ok food, to much sea food for people like me who are allergic. Also the staff got irritated with me when I asked for cheese for my tacos. They were to plain for me as I’m Mexican.
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酒店回复: Thank you for your detailed feedback. We’re glad our clean, spacious rooms, welcoming team members, and fun waterpark added value to your stay. However, we’re disappointed by the challenges you faced, including water temperature issues and service delays. Your experience helps us better understand where improvements are needed, and your comments will be shared with our team. We appreciate you staying with us and hope to offer a more seamless visit in the future.Sincerely, Rachel Thayer General Manager
5.0分
其他
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The room is sooo nice! Beautiful property, you don’t know you’re in Hyannis. The staff has been really helpful and friendly. Fish tacos and Margaritas- top shelf and my waitress was the best! I will be back!
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酒店回复: We can’t thank you enough for such a wonderful review! It was a true pleasure having you stay with us at Margaritaville Resort Cape Cod. We’re so glad you felt like you’d been whisked away to paradise. That’s exactly what we love to hear! Our cheerful team and bright, comfortable rooms are all about helping guests kick back, relax, and soak up that carefree Margaritaville state of mind. We can't wait to welcome you back for another trip to paradise in Cape Cod!Sincerely, Rachel Thayer General Manager
5.0分
家庭亲子
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Front desk staff were friendly, knowledgeable and excellent. Especially Mike, who was phenomenal, went the extra mile to ensure myself and my daughter were within the closest proximity to the water park. We are already looking forward to our next stay. Thank You
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酒店回复: Thank you for your wonderful review of Margaritaville Resort Cape Cod! We're delighted you and your daughter had such a positive experience and that Mike’s exceptional service made your stay even better. It’s great to know our friendly team contributed to your enjoyment, and we look forward to welcoming you both back soon for another FINtastic visit!Sincerely, Rachel Thayer General Manager
5.0分
其他
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The staff at Margaritaville were very friendly and professional. The room was spotless and the food at the Landshark Restaurant was great!!! We had an excellent time!!!
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酒店回复: Nothing makes us happier than knowing you had a fantastic stay with us at Margaritaville Resort Cape Cod. Thank you for being our guest and sharing your kind comments about our spotless accommodations, delicious food, and the fantastic service you received. We look forward to welcoming you back to our little slice of paradise for another FINtastic getaway.Sincerely, Rachel Thayer General Manager
3.0分
其他
Breakfast was so over priced with horrible food, no selection, I bought a $6 dollar muffin that was still cold from being previously frozen.
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酒店回复: Dear Joseph,Thank you for taking a moment to share your experience. It’s disappointing to learn that breakfast did not meet expectations, especially in regard to quality and value. Your comments about the selection and food temperature will be addressed with our internal team to ensure improvements are made. We appreciate you bringing this to our attention and hope to provide a much better experience on your next visit.Sincerely,Rachel ThayerGeneral Manager
5.0分
家庭亲子
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Rooms were recently renovated and very comfortable. We had requested adjoining rooms for my family of five. When we checked in we were told the rooms were adjoining, they were not and we were unable to move to another accommodation that would allow us all to stay together. That was a definite disappointment that we had to split up our family.
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酒店回复: Thank you for taking the time to share your feedback and for rating your experience so highly. We’re glad to hear you found our newly renovated rooms comfortable and enjoyable. However, we do apologize that the adjoining room request wasn’t fulfilled as planned, and we understand how disappointing it must have been to have your family separated during your stay. We truly appreciate your understanding and the opportunity to have you with us. We hope the rest of your visit was relaxing and that you were able to enjoy some of our wonderful on-site amenities and dining options during your time here.Sincerely,Rachel ThayerGeneral Manager
超赞，体验非常棒。强烈推荐，无论是家庭出游还是情侣度假都很适合。
度假村非常干净，服务也很好。
我们到达时房间非常干净，很棒。
太棒了
The rooms were clean and spacious. The majority of the staff was nice and welcoming. The waterpark was a lot of fun, and the land shark is reasonably priced. However there are a few things that could be improved. There was some staff that just seemed irritated everytime I asked a question (which wasn’t often). The water was freezing even though it’s advertised as heated. My 4yr old couldn’t even get into the kiddy area because that was like ice water. They don’t explain where anything is so you’ll spend a good portion of your time walking around trying to find where everything is and no one seems to want to help. My daughter got sick and we needed new sheets (I would have put them on myself) and they were taking their sweet time to get around to us so we ended up walking till we found someone to come with new sheets. There are no microwaves in the rooms so you have to go to the front desk. However the lady that was working the front had to do triple duty and we felt terrible for her. It was also irritating that I had to go back everyday for our water passes. The land shark restaurant was ok food, to much sea food for people like me who are allergic. Also the staff got irritated with me when I asked for cheese for my tacos. They were to plain for me as I’m Mexican.
The room is sooo nice! Beautiful property, you don’t know you’re in Hyannis. The staff has been really helpful and friendly. Fish tacos and Margaritas- top shelf and my waitress was the best! I will be back!
Front desk staff were friendly, knowledgeable and excellent. Especially Mike, who was phenomenal, went the extra mile to ensure myself and my daughter were within the closest proximity to the water park. We are already looking forward to our next stay. Thank You
The staff at Margaritaville were very friendly and professional. The room was spotless and the food at the Landshark Restaurant was great!!! We had an excellent time!!!
Breakfast was so over priced with horrible food, no selection, I bought a $6 dollar muffin that was still cold from being previously frozen.
Rooms were recently renovated and very comfortable. We had requested adjoining rooms for my family of five. When we checked in we were told the rooms were adjoining, they were not and we were unable to move to another accommodation that would allow us all to stay together. That was a definite disappointment that we had to split up our family.