酒店回复: Thank you for bringing these concerns to our attention. Please accept our sincerest apologies for the unacceptable experience you had during your stay. The issues you described—unfriendly service, lack of breakfast, dirty bedding, and a stained mattress—are extremely troubling and far from the standards we are committed to providing.We take this feedback very seriously. What you experienced does not reflect the level of care and cleanliness we expect from our team. We have already begun a full investigation into the matter and are addressing your concerns directly with our housekeeping and front desk staff. Situations like this are not taken lightly, and appropriate action will be taken to ensure this does not happen again.We understand how upsetting this must have been, especially waking up uncomfortable and feeling uncared for by the staff. Please know that we are also undergoing property-wide improvements to raise our standards and create a better experience for every guest.We would appreciate the opportunity to speak with you directly so we can further address your concerns and work toward a resolution.

酒店回复: Thank you so much for your wonderful review! We are thrilled to hear that you had a great experience during your stay with us. Your kind words mean a lot to our team. We strive to provide exceptional service and create a welcoming atmosphere for all our guests. We look forward to welcoming you back on your next visit!

酒店回复: Thank you for taking the time to share your feedback. We are sorry that your experience did not fully meet your expectations. Your feedback is important to us and we are committed to addressing them to improve our services. We hope you will consider giving us another chance to provide you with a more enjoyable and positive experience.

酒店回复: Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed the indoor pool and found our location convenient. However, we sincerely apologize for the issues you encountered in your room. A cracked mirror is unacceptable, and we appreciate you bringing it to our attention so we can address it right away.We’re also sorry that our breakfast did not meet your expectations. We understand how important a good breakfast is when staying at a hotel, and we regret that we fell short in this area.Please know that we are currently making improvements throughout the hotel, including updates to room features and enhancements to our breakfast offerings, to provide a better experience for all guests.Thank you again for your feedback. We hope to have the opportunity to welcome you back with noticeable improvements.

酒店回复: Thank you for taking the time to share your feedback with us. We’re glad to hear that you found the hotel to be consistent with its rating, but we sincerely apologize for the confusion and frustration regarding additional fees after booking through *******.We understand how upsetting it can be to encounter unexpected charges, especially when the booking site indicates that all taxes or fees are included. Please know that we do not want any guest to feel misled, and we are reviewing this situation to ensure clearer communication between the hotel and third-party booking partners. Guest transparency is very important to us.We are also currently making improvements throughout the hotel to enhance the overall experience, comfort, and value for our guests.Thank you again for bringing this to our attention. We appreciate your feedback and hope to have the opportunity to provide you with a smoother stay in the future.

酒店回复: Thank you for recently staying with us at Days Inn. We are truly saddened and deeply concerned to hear about the experience you had. What you described is far from the standards we strive to provide, and we sincerely apologize for the discomfort, frustration, and fear you experienced during your stay.The issues you mentioned—unpleasant odors, ash residue on the sheets, a non-working hair dryer, running toilet water, noise disturbances, and, most importantly, the feeling of being unsafe—are completely unacceptable. We understand how upsetting this must have been, and we are genuinely sorry that you did not feel comfortable reaching out to the front desk due to the interaction you described. Respectful and supportive service is essential, and your comment about rudeness will be addressed immediately with our team.Please know that we have already shared your concerns with management and housekeeping leadership so that each issue can be corrected at once. In addition, we are currently undergoing several hotel improvements aimed at elevating both the cleanliness and overall condition of the rooms, as well as enhancing safety and the guest experience throughout the property.Your feedback is extremely important to us, and we appreciate you bringing these serious matters to our attention. We hope you will consider giving us another opportunity in the future so we can provide the safe, comfortable, and welcoming stay that every guest deserves.

酒店回复: Thank you so much for leaving us with a positive rating. We are thrilled to know that everything about your stay was to your liking and expectations. Here at Days Inn East Albuquerque, we always strive to provide exceptional service and create a welcoming atmosphere for all our guests. We look forward to welcoming you back on your next visit!