酒店回复: Thank you for bringing these concerns to our attention. Please accept our sincerest apologies for the unacceptable experience you had during your stay. The issues you described—unfriendly service, lack of breakfast, dirty bedding, and a stained mattress—are extremely troubling and far from the standards we are committed to providing.We take this feedback very seriously. What you experienced does not reflect the level of care and cleanliness we expect from our team. We have already begun a full investigation into the matter and are addressing your concerns directly with our housekeeping and front desk staff. Situations like this are not taken lightly, and appropriate action will be taken to ensure this does not happen again.We understand how upsetting this must have been, especially waking up uncomfortable and feeling uncared for by the staff. Please know that we are also undergoing property-wide improvements to raise our standards and create a better experience for every guest.We would appreciate the opportunity to speak with you directly so we can further address your concerns and work toward a resolution.

酒店回复: Thank you so much for your wonderful review! We are thrilled to hear that you had a great experience during your stay with us. Your kind words mean a lot to our team. We strive to provide exceptional service and create a welcoming atmosphere for all our guests. We look forward to welcoming you back on your next visit!

酒店回复: Thank you for taking the time to share your feedback. We are sorry that your experience did not fully meet your expectations. Your feedback is important to us and we are committed to addressing them to improve our services. We hope you will consider giving us another chance to provide you with a more enjoyable and positive experience.

酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay, particularly with the air conditioner and the additional charges. We completely understand how frustrating and uncomfortable that experience must have been, and we’re truly sorry that your stay did not meet expectations.Please know that your comments have been shared with our maintenance and front desk teams to ensure that air conditioning concerns are properly addressed and that guests receive accurate information regarding all fees prior to check-in. We also want to assure you that hotel-wide improvements are currently underway to enhance the comfort, functionality, and overall experience of our guest rooms.We appreciate your honesty, as feedback like yours helps us identify where we need to improve. We hope you might consider giving us another opportunity in the future to provide you with a much more pleasant and comfortable stay.

酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you encountered during your stay, including the odor, room condition, and maintenance concerns. This is certainly not the experience we want our guests to have, and we sincerely apologize for the inconvenience and disappointment these problems caused.Please know that your comments have been shared with our housekeeping and maintenance teams for immediate attention. We also want to assure you that hotel-wide improvements are currently underway to address areas in need of repair and updating. This includes plans to replace carpeting, refresh guest rooms, and upgrade fixtures and amenities to ensure a cleaner, more comfortable experience for all our guests.We truly appreciate your honest feedback, as it helps us focus on the areas that need the most attention. We hope you’ll consider giving us another opportunity in the future to show you the positive changes being made.

酒店回复: Thank you so much for leaving us with a positive feedback. We are thrilled to know that everything about your stay was to your liking and expectations. Here at Days Inn East Albuquerque, we always strive to provide exceptional service and create a welcoming atmosphere for all our guests. We look forward to welcoming you back on your next visit!

酒店回复: Thank you for taking the time to share your experience. We’re pleased to hear that your room was comfortable and exceeded your expectations. At the same time, we apologize for the unpleasant odor you noticed in the lobby and for any inconvenience caused by our current cashless policy.Your feedback is valuable, and we are addressing concerns such as cleanliness and air quality as part of our ongoing hotel improvements. We truly appreciate your comments and hope to welcome you back for an even better stay in the future.