Breakfast was good, staff was friendly, and it was great to have a secure room to store our recumbent e-bicycles in. Would stay again, and recommend to other cyclists
2.0分
其他
展开
The room was disappointing to stay in, walked into room and it was cold 66 degrees, the shower curtain rod was broken, took a long time for hot water to get to shower, only one elevator was working during our stay, and the tv channel listing was not even close to being correct. The pictures they advertise of the rooms is not even close to the actual rooms. I was very disappointed and will never stay at the Ramada Inn in Cumberland, Maryland again.
3.0分
其他
This is an older hotel and looks nothing like the picture. Parking area has no lighting at night and several homeless people are nearby.
4.0分
其他
Convenient, functional, reasonable price, accommodating front desk staff gave directions and offered a free upgrade to an available room with a larger bed.
4.0分
其他
展开
I am a train buff and generally request a room facing the railroad tracks for that reason.
It had been over a year since my most recent stay at this Ramada and one change that I immediately noted was a kiosk at the check in desk where you use a touchscreen to interact with a live rep to check in and out.
This is apparently in place for when the desk is unmanned by a regular desk agent.
Upon my check in, the regular desk agent was just coming on duty so I checked in with him.
Upon checkout the following morning, no desk agent was present so I used the kiosk....spoke to agent on the kiosk screen who confirmed my info and had me drop my room keys into a box on the desk.
Stay itself was comfortable, clean room.
One thing that is needed is a window cleaning service. .. Exterior of my room window was very dirty, looked like it hadn't been cleaned in years.
One of two elevators was out of service and a sign was affixed to the in service elevator advising guests not to hold door open as it would delay things for other guests needing elevator.
I found this to be discourteous as it would basically cause the door to slam in the face of fellow guests trying to enter the elevator...
Breakfast consisted of the typical Continental breakfast choices of cold cereal, bagels, fruit, waffles and was satisfactory.
All in all, my stay was satisfactory and I will return again for future stays.
1.0分
情侣出游
展开
Terrible service from the 12AM receptionist this morning. My parents room had NO HEAT in it. When they went down to speak with the receptionist, they said "What do you want me to do? There's no technician available", they also said they are fully booked and nothing they can do. The receptionist was VERY hostile.
My parents had to attempt to use any covers they could get from the beds to stay warm. My mom did not even sleep the whole night because it was so cold. This is unacceptable and NOT the way to treat guests.
3.0分
家庭亲子
展开
The room was facing the C S X and Amtrak rails and it was loud. I saw no signs for parking or the name of the hotel. It had only one elevator working and there was a bicycle race going on and it was hard sharing 1 elevator. I would of ask for Another room, but there was a communication problem with front desk. A table was used to check out instead a face to face.
3.0分
情侣出游
展开
I only booked this place because it showed there was a restaurant and bar . The bar was closed and used as storage space. The restaurant was only available for breakfast. I will not stay there again.
3.0分
其他
展开
The heavyset Caucasian woman at the front desk who awoke from her slumber with the worst attitude should not work there. Her beyond condescending tone, along with her pointing, which I think she very well meant to be degrading, is not what anyone needs at 7AM. I would also like to highlight that she only displayed rudeness to patrons of a certain background. We ignored her for safety on both ends, but I’m sure with some other patrons, the situation could’ve went totally left.
4.0分
情侣出游
展开
its located new the railroad tracks so if you like trains, good place to stay, beds were very comfortable, 1 elevator was out of order. walking distance to shops , crabby pig (good place to eat)
Breakfast was good, staff was friendly, and it was great to have a secure room to store our recumbent e-bicycles in. Would stay again, and recommend to other cyclists
The room was disappointing to stay in, walked into room and it was cold 66 degrees, the shower curtain rod was broken, took a long time for hot water to get to shower, only one elevator was working during our stay, and the tv channel listing was not even close to being correct. The pictures they advertise of the rooms is not even close to the actual rooms. I was very disappointed and will never stay at the Ramada Inn in Cumberland, Maryland again.
This is an older hotel and looks nothing like the picture. Parking area has no lighting at night and several homeless people are nearby.
Convenient, functional, reasonable price, accommodating front desk staff gave directions and offered a free upgrade to an available room with a larger bed.
I am a train buff and generally request a room facing the railroad tracks for that reason.
It had been over a year since my most recent stay at this Ramada and one change that I immediately noted was a kiosk at the check in desk where you use a touchscreen to interact with a live rep to check in and out.
This is apparently in place for when the desk is unmanned by a regular desk agent.
Upon my check in, the regular desk agent was just coming on duty so I checked in with him.
Upon checkout the following morning, no desk agent was present so I used the kiosk....spoke to agent on the kiosk screen who confirmed my info and had me drop my room keys into a box on the desk.
Stay itself was comfortable, clean room.
One thing that is needed is a window cleaning service. .. Exterior of my room window was very dirty, looked like it hadn't been cleaned in years.
One of two elevators was out of service and a sign was affixed to the in service elevator advising guests not to hold door open as it would delay things for other guests needing elevator.
I found this to be discourteous as it would basically cause the door to slam in the face of fellow guests trying to enter the elevator...
Breakfast consisted of the typical Continental breakfast choices of cold cereal, bagels, fruit, waffles and was satisfactory.
All in all, my stay was satisfactory and I will return again for future stays.
Terrible service from the 12AM receptionist this morning. My parents room had NO HEAT in it. When they went down to speak with the receptionist, they said "What do you want me to do? There's no technician available", they also said they are fully booked and nothing they can do. The receptionist was VERY hostile.
My parents had to attempt to use any covers they could get from the beds to stay warm. My mom did not even sleep the whole night because it was so cold. This is unacceptable and NOT the way to treat guests.
The room was facing the C S X and Amtrak rails and it was loud. I saw no signs for parking or the name of the hotel. It had only one elevator working and there was a bicycle race going on and it was hard sharing 1 elevator. I would of ask for Another room, but there was a communication problem with front desk. A table was used to check out instead a face to face.
I only booked this place because it showed there was a restaurant and bar . The bar was closed and used as storage space. The restaurant was only available for breakfast. I will not stay there again.
The heavyset Caucasian woman at the front desk who awoke from her slumber with the worst attitude should not work there. Her beyond condescending tone, along with her pointing, which I think she very well meant to be degrading, is not what anyone needs at 7AM. I would also like to highlight that she only displayed rudeness to patrons of a certain background. We ignored her for safety on both ends, but I’m sure with some other patrons, the situation could’ve went totally left.
its located new the railroad tracks so if you like trains, good place to stay, beds were very comfortable, 1 elevator was out of order. walking distance to shops , crabby pig (good place to eat)