I cannot say enough good things about our experience at the Fairmont! There was such great attention to detail in every way, right down to the exclusive signature toiletries. We stayed two nights in the Private Casitas, and I don’t think I would do anything differently for future trips. First off, the staff makes the experience exceptional. Everyone was amazing and it was clear that guest satisfaction was their top priority. The room was so comfortable and spacious. I normally don’t sleep well away from home, so the comfort of the room was a big plus for me because I was able to get some good sleep. Each day in the Privado lobby, there’s an assortment of snacks to enjoy between meals. In the morning we had a lovely assortment of pastries which included a savory scone that I can’t stop thinking about. Afternoons there’s a sweet & salty trail mix and a charcuterie in the evening. The food we ordered from room service was perfection. We had the garlic hummus, wings, burgers, and more. We had our kiddo with us, so during the day we had a chance to try the Sunset Beach and other pool areas. Every little detail was perfect. In the evenings, we went to Christmas at the Princess and our seven year old was delighted. We were thoroughly entertained by the singing trees and penguins! We also had a great train ride through a thoughtfully decorated Christmas light display throughout the property. There were lots of rides for all ages. We even tried a little ice skating. We won’t be going pro anytime soon, but it was a blast!! We finished the evening with s’mores and a grand finale light show on the water. It was truly a magical experience of a lifetime that everyone should try at least once!
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酒店回复: Thank you for sharing such a wonderful review. We are delighted to hear that your stay in the Privado Villas was exceptional and that every detail, from the comfortable room to the signature toiletries and Privado amenities, added to your experience. It is fantastic to know that our team made such a positive impression and helped make your visit memorable. We are thrilled that your family enjoyed the pools, Christmas at the Princess, and all the festive activities. From the singing trees to the train ride, ice skating, and s’mores, it sounds like your little one had an unforgettable time. Moments like these are exactly what we hope our guests experience during their stay. Your kind words mean a lot, and we look forward to welcoming you and your family back for another magical visit to the Fairmont Scottsdale Princess.
5.0分
家庭亲子
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Hello, my name is Cornell Jackson. I came here with my mom and sister, and we had such a fantastic time. This is our favorite place to come to relax and clear our minds. I have attached a note of all the people who have made this experience special. P.s. how could I miss adding Shauna from Privado to the list! What a special lady. Shoutout to her as well. Thank you all and we will be back soon. Peace and blessings.
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酒店回复: On behalf of all of our colleagues who made your stay special, we would like to wholeheartedly thank you for choosing to spend your vacation with us at the Fairmont Scottsdale Princess. We greatly appreciate your lovely review, and will be sure to pass along your kind compliments to our team. We too look forward to welcoming you back for another luxurious stay in Scottsdale!
房间里一直有股散不去的异味。我们让客房服务人员来看一下或闻一下，希望能解决，但那股味道还是反复出现。
这家酒店各方面都堪称五钻标准。地理位置优越，位于斯科茨代尔市中心。酒店环境优美，客房服务人员也很出色。宽敞的客房内所有设施都很高档，甚至连电视遥控器都放在皮质盒子里。我们在 Ironwood Grill 吃了早餐，食物和服务都达到了四星级水平。最棒的是，周到的服务和友好的员工让这家度假村达到了顶级水准。这是我们第一次入住公主酒店，但绝不会是最后一次。
我们刚离开费尔蒙公主酒店。浴缸里的热水水龙头喷出的水都是锈迹斑斑、脏兮兮的。我们吓坏了，赶紧打电话给前台。他们说“很抱歉，我们可以帮您换个房间”。就这样，根本没人来查看。他们如此漠不关心，真是让人大跌眼镜。我们提前一天离开，他们竟然没有联系我们确认我们是否安好。我们已经在那间房间里洗了好几天澡了。谁知道这种情况持续了多久，又有多少之前的客人在不知情的情况下用锈水洗澡？我的下一个消息是联系卫生部门。
我希望能分享一些更好的评价，因为我和我的家人都非常期待这次活动。去年我们玩得太开心了，所以决定预订住宿，让这次活动更加特别，然而结果却令人失望。我们本来想提前一点到下午4点办理入住，结果花了整整两个小时才找到停车位。最后我们选择了代客泊车（我们并不想这么做），因为另一位家人自己开车自己停车，然后打电话告诉我们不要这么做，因为班车晚点了，他们30分钟后还在等。办理入住后，我又等了10分钟才问行李员我是否在正确的办理入住柜台，因为那里没有人。他确认我的位置正确后，我继续等，直到最终办理了入住手续，拿到了房间钥匙和活动通行证。我们被告知房间里会有一张活动地图。到达房间后，我们注意到大楼里有一股怪味。我们另一位家人乘坐班车抵达时，他说这栋楼闻起来像是刚刷过漆。我们到的时候，浴室很脏。我拍了照片，瓷砖地板上有大片黏糊糊的脏污残留物。我们房间的地毯也在掉毛，照片里也能看到。我们房间里的咖啡机也坏了，用最大杯数只能煮出大约四分之一杯的咖啡。如果我们在活动中玩得开心，我或许可以忽略这一点，但我们在停车和登记入住上浪费了太多时间，直到晚上将近7点才开始。活动承诺的地图并没有提供给我们，一开始也找不到，所以我们不得不问活动工作人员怎么找吃的，试了好几次才找到。我们终于在The Lodge餐厅吃到了东西，等了20分钟，我丈夫拿到了一个冷野牛汉堡，我6岁的孩子拿到了冷通心粉奶酪。我的野牛辣椒热乎乎的，味道好极了，但我还是为他们感到难过。我们饿得等不及热食，所以他们就直接吃了冷食，好让我们开始玩乐。我们一直没拿到地图。现在都八点多了，六岁的孩子得上厕所。我们找到一个卫生间，排队排了一英里长，于是我们一路跋涉回到房间去上厕所。我们一路跋涉回到活动现场，找到了游乐设施（终于！）。幸好游客通行证包含快速通道，因为只有这样我们才能玩到所有游乐设施。所以，我们花了大约一千美元，吃着冷食，住在脏兮兮的房间里，在所有设施关闭之前玩了五个游乐设施。我理解这么大型的活动需要等待一段时间，确实有些不便，但我们真的觉得停车非常混乱。甚至有一位行人被等班车的车撞伤了。活动现场附近卫生间的短缺也让我们难以尽情享受活动。就我们支付的费用而言，我觉得一切都应该
到达之前，我发现日期有点错误，于是打电话给前台。由于我是来参加会议的，前台工作人员给了我一个负责协调行程的机构人员的姓名和电话号码。我用他提供的信息联系了那个人，但没有得到回复。经过进一步调查，我发现这个人和我的机构没有任何关系。没关系。错误难免发生！我绕过费尔蒙酒店解决了这个问题。到达后，我被安排在G楼一间又脏又旧的房间。我打电话给前台，要求搭车回去，因为我带着行李，而且步行过去也不远。但是前台一直没有派人来接我。所以我走回去，拿到了一间干净房间的钥匙。前台在我的房间账户里存了100美元作为不便和麻烦的补偿。当我到达新房间时，钥匙却不能用了……淋浴的热水也用不了，但我不想再换房间了。 （当然，这是我的错，但你能怪我吗？）如果有人感兴趣的话，我有水压的照片和视频。我退房的时候，账单上没有100美元的抵扣额（当然）。我在希尔顿酒店享受的待遇要好得多。真不知道他们是怎么维持五星评级的。
我们选择这个度假村作为斯科茨代尔度假的另一种选择。（我们以前住在 Kierland & Gainey Ranch。）来这里真是个大错误。这个度假村有两个问题。首先是食物。每家餐厅都是为“美食家”设计的。几乎没有常规选择。例如球芽甘蓝玉米饼和羽衣甘蓝煎蛋卷。提供经典的早餐选择（例如自选煎蛋卷）有什么问题？菜单上提供标准的煎饼/百吉饼配熏鲑鱼/华夫饼怎么样？晚餐，尤其是在墨西哥主题餐厅，为什么不提供法士达/油炸玉米饼等？儿童菜单上确实有一些这样的选择，但为什么要强迫成人吃“美食家”选择？咖啡也很糟糕。淡得可笑。为什么不能提供浓咖啡？另一个问题是餐厅和公主泳池酒吧的员工。他们对待客人就像客人很幸运能住在酒店一样。服务员勉强接受订单，然后花了很长时间才把菜端上来。客房服务人员人很好，但他们会把你的东西挪来挪去，比如电线和设备。他们为什么觉得有必要拔掉客人的设备插头并把它们移到别的地方？好几次我们以为东西丢了，结果发现它们都堆放在我们没有放的地方。他们也不补货肥皂。公主酒店的管理层应该去威斯汀基尔兰酒店看看正常的、好的菜单是什么样的。他们还应该看看其他酒店是如何打造更适合家庭的区域的（比如更多的公共篝火坑、烤棉花糖套餐等等）。公主酒店只有打高尔夫球才值得一去。对于想要享受正常假期的家庭来说，这里完全不是一个合适的度假胜地。真可惜！
如果我能给这家酒店零星，我绝对会给。最近与他们预订客服团队的沟通经历，无疑是我与“豪华”酒店最令人沮丧、最不专业、最恼火的一次。我遇到了一个简单的预订问题：尽管酒店宣传的套餐中包含房费抵用金，但他们却没有将这笔钱计入我的预订。这本来应该很容易解决的简单问题，结果却让我受到了粗鲁无礼的对待，完全无视客户满意度。前台工作人员态度冷漠，不愿提供帮助，基本上只是耸耸肩，没有采取任何措施来解决问题。当我要求与经理通话时，我被转接给了5个不同的客服代表。在等待了很长时间之后，我终于联系上了一位经理，令人震惊的是，他比酒店工作人员还要不专业。他们非但没有帮助我，反而摆出一副傲慢和防御的姿态，好像我才是问题所在，而不是一个只想解决预订问题并拿到房费抵用金的付费客户。我花了几个小时打电话试图解决这个问题，结果却被从一个毫无帮助的客服人员转接到另一个。整个过程中最轻松的部分（也是最好的客户服务）是我回电取消了所有预订和水疗预约（幸好没住这里！）这家酒店迫切需要好好学习一下客户服务、专业精神和基本的待客之道。还有很多其他可以住的地方——相信我，其他任何地方都比这个噩梦好。
黄金区的房间整洁，工作人员友善且在场。优质酒店，有活动。高品质园林绿化。酒店内的优质餐厅提供多样化的菜单。黄金区白天提供开胃菜和甜点，让您有时间在温暖的地方休息。
I cannot say enough good things about our experience at the Fairmont! There was such great attention to detail in every way, right down to the exclusive signature toiletries. We stayed two nights in the Private Casitas, and I don’t think I would do anything differently for future trips. First off, the staff makes the experience exceptional. Everyone was amazing and it was clear that guest satisfaction was their top priority. The room was so comfortable and spacious. I normally don’t sleep well away from home, so the comfort of the room was a big plus for me because I was able to get some good sleep. Each day in the Privado lobby, there’s an assortment of snacks to enjoy between meals. In the morning we had a lovely assortment of pastries which included a savory scone that I can’t stop thinking about. Afternoons there’s a sweet & salty trail mix and a charcuterie in the evening. The food we ordered from room service was perfection. We had the garlic hummus, wings, burgers, and more. We had our kiddo with us, so during the day we had a chance to try the Sunset Beach and other pool areas. Every little detail was perfect. In the evenings, we went to Christmas at the Princess and our seven year old was delighted. We were thoroughly entertained by the singing trees and penguins! We also had a great train ride through a thoughtfully decorated Christmas light display throughout the property. There were lots of rides for all ages. We even tried a little ice skating. We won’t be going pro anytime soon, but it was a blast!! We finished the evening with s’mores and a grand finale light show on the water. It was truly a magical experience of a lifetime that everyone should try at least once!
Hello, my name is Cornell Jackson. I came here with my mom and sister, and we had such a fantastic time. This is our favorite place to come to relax and clear our minds. I have attached a note of all the people who have made this experience special. P.s. how could I miss adding Shauna from Privado to the list! What a special lady. Shoutout to her as well. Thank you all and we will be back soon. Peace and blessings.