We reserved a handicap studio unit months ahead of our vacation. I require handicap accommodations. I walk with a walker and can only stand for short amounts of time. The studio unit itself, although very small was fine. The unacceptable part comes from the bathroom…what an unsafe disaster! Starting with the toilet…there were NO handrails. The shower only had one handrail. No seating was provided. Shower head attached high on the wall. Handicap shower heads should be detachable. Toilets were also attached high on wall. Luckily I was traveling with my husband who was able to assist me. This room was totally unacceptable as a handicap unit. And actually was quite unsafe. Please do not represent this as handicap accessible… because it is NOT. Have stayed at other Worldmark properties…we’ve never had a problem. Do better Worldmark!
展开
酒店回复: We sincerely apologize for any inconvenience you experienced during your stay at our resort. Your feedback is invaluable to us, and we take ADA compliance very seriously. Rest assured, we are committed to improving our facilities and services to ensure a better experience for all our guests. Thank you for bringing this matter to our attention.
5.0分
情侣出游
展开
We really enjoyed our week in Santa Fe, largely due to the location and accommodations at WorldMark. The customer service was excellent, thanks to employees such as Virginia. Many thanks to the overall team for making the stay in this fantastic city a little extra special.
5.0分
情侣出游
展开
Parking is at a premium in Santa Fe and the location of this WorldMark made it possible to walk to most of the areas in town that we wanted to see. The unit was quite spacious and comfortable.
5.0分
情侣出游
展开
Chose because we wouldn't need a car, and this is very true! Just a couple of Lyft/Uber trips for Museum Hill and Davey bird sanctuary. I was on furlough at the time, but we went anyway, because we had paid for flight/lodging months ago. Beautiful city! Lots of expensive art work, jewelry, restaurants, but we found bargains: Grocery delivery from Market Street with $30 off deal. Santa Fe Bee across street. Nice people, basic and clean setting, $9 chile bowl, $6 pupusas, lots more, open breakfast. Andale! food truck -- $12, lots of variety & delicious. State capitol building -- free, and over 600 beautiful art works of all backgrounds, materials and styles w/many indigenous. Happy Hour at Dinner for Two -- about 15 different $10 food items. We ate like kings for under $40. It's a very upscale steakhouse open 4pm each day. Amazing! The Plaza is expensive -- Oakley Jerky, lots of things under $20 to bring home. Five and Dime -- great place for health & beauty items and little souvenirs -- fridge magnets, costume jewelry, bumper stickers, etc. Marge from resort called us a few days before we left. She gave us a unit with a larger fridge because we had planned grocery delivery. Other staff members -- all wonderful, personable, helpful. We flew into Albuquerque and took shuttle ($46 each way per person, lots of trips each day, Groome.) Beautiful city unlike anyplace I've ever been. What a memorable and great experience! Thank you, WorldMark! I used the computer in lobby - very grateful! No pool or fitness, but didn't miss it. Free laundry facilities in public area - worked well. Unit was great for us!
5.0分
朋友出游
展开
great location within walking distance to central square, restaurants, museums and entertainment.The staff was courteous and had great suggestions where to eat a nice meal, or a quick lunch. They also helped us with our luggage. The free laundry area was clean, which also provided free laundry detergent!
5.0分
家庭亲子
Room with all the necessities and spotless. Well designed. Close to central plaza.
4.0分
其他
展开
Thought it was a little odd they charge an extra $10 a day for wi-fi. Just include it and charge extra for the room. Even the cheapest of Motels include free wi-fi. Otherwise the place was great.
很好
伟大的！
圣达菲非常棒，这家酒店是探索圣达菲的好地方
工作人员非常乐于助人而且友好。我很欣赏这个地方的财产、公寓的配件和壁炉👍，以及靠近市中心。
We reserved a handicap studio unit months ahead of our vacation. I require handicap accommodations. I walk with a walker and can only stand for short amounts of time. The studio unit itself, although very small was fine. The unacceptable part comes from the bathroom…what an unsafe disaster! Starting with the toilet…there were NO handrails. The shower only had one handrail. No seating was provided. Shower head attached high on the wall. Handicap shower heads should be detachable. Toilets were also attached high on wall. Luckily I was traveling with my husband who was able to assist me. This room was totally unacceptable as a handicap unit. And actually was quite unsafe. Please do not represent this as handicap accessible… because it is NOT. Have stayed at other Worldmark properties…we’ve never had a problem. Do better Worldmark!
We really enjoyed our week in Santa Fe, largely due to the location and accommodations at WorldMark. The customer service was excellent, thanks to employees such as Virginia. Many thanks to the overall team for making the stay in this fantastic city a little extra special.
Parking is at a premium in Santa Fe and the location of this WorldMark made it possible to walk to most of the areas in town that we wanted to see. The unit was quite spacious and comfortable.
Chose because we wouldn't need a car, and this is very true! Just a couple of Lyft/Uber trips for Museum Hill and Davey bird sanctuary. I was on furlough at the time, but we went anyway, because we had paid for flight/lodging months ago. Beautiful city! Lots of expensive art work, jewelry, restaurants, but we found bargains: Grocery delivery from Market Street with $30 off deal. Santa Fe Bee across street. Nice people, basic and clean setting, $9 chile bowl, $6 pupusas, lots more, open breakfast. Andale! food truck -- $12, lots of variety & delicious. State capitol building -- free, and over 600 beautiful art works of all backgrounds, materials and styles w/many indigenous. Happy Hour at Dinner for Two -- about 15 different $10 food items. We ate like kings for under $40. It's a very upscale steakhouse open 4pm each day. Amazing! The Plaza is expensive -- Oakley Jerky, lots of things under $20 to bring home. Five and Dime -- great place for health & beauty items and little souvenirs -- fridge magnets, costume jewelry, bumper stickers, etc. Marge from resort called us a few days before we left. She gave us a unit with a larger fridge because we had planned grocery delivery. Other staff members -- all wonderful, personable, helpful. We flew into Albuquerque and took shuttle ($46 each way per person, lots of trips each day, Groome.) Beautiful city unlike anyplace I've ever been. What a memorable and great experience! Thank you, WorldMark! I used the computer in lobby - very grateful! No pool or fitness, but didn't miss it. Free laundry facilities in public area - worked well. Unit was great for us!
great location within walking distance to central square, restaurants, museums and entertainment.The staff was courteous and had great suggestions where to eat a nice meal, or a quick lunch. They also helped us with our luggage. The free laundry area was clean, which also provided free laundry detergent!
Room with all the necessities and spotless. Well designed. Close to central plaza.
Thought it was a little odd they charge an extra $10 a day for wi-fi. Just include it and charge extra for the room. Even the cheapest of Motels include free wi-fi. Otherwise the place was great.