No hot water for showers. Front desk said they fixed it and still no hot water! Two nights in the hotel and no shower. Not what you would expect for over $200 per night.
展开
酒店回复: Thank you for sharing your feedback. We're very sorry to hear about the lack of hot water during your stay and understand how disappointing that must have been. This certainly does not reflect the high standards we strive to maintain. Our engineering team has since resolved the issue to ensure it doesn’t happen again. We truly appreciate you bringing this to our attention and would welcome the opportunity to make it right should you choose to stay with us again.Warm regards,
5.0分
家庭亲子
This is a beautiful resort. It is our first time staying here. Pet friendly and the staff is so wonderful. Will definitely come back and stay longer next time!
展开
酒店回复: Thank you so much for your lovely review! We’re delighted to hear you enjoyed your first stay with us and that your furry friend felt welcome too. Our team takes great pride in creating a warm, relaxing experience for all our guests, two- and four-legged alike! We can’t wait to welcome you back for an even longer visit next time.
2.0分
其他
展开
No restaurant on site. There was one cafe with awful food and dirty area. The room was noisy all night. I wasn’t able to sleep more than 2-3 hours. They promised a room with a view instead I had a room that had a huge outdated wall in front of the window. The heating system was not working and I was freezing all night with no blanket. The shower was out of hair conditioner. Just a disaster the whole night.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. We’re very sorry to hear about the challenges you experienced during your stay, from the room conditions to the lack of comfort and amenities. This is certainly not the experience we want our guests to have, and we sincerely apologize for the inconvenience and frustration it caused.Your comments have been shared with our management, housekeeping, and maintenance teams to address these concerns and ensure improvements are made. We appreciate your honesty and the opportunity to learn from your experience.Sincerely,Semiahmoo Resort
2.0分
其他
Room in poor condition
Maid service did not happen
They added on $60 of fees above ******* charges, not taxes but fees m
展开
酒店回复: Hi,Thank you for sharing your feedback. I’m very sorry to hear about the issues you experienced with your room and housekeeping — this is certainly not the standard we strive to provide. Regarding the additional $60, that is our standard resort fee, which covers amenities and services available to all guests. Your comments about the room condition and maid service have been shared with our team for review and improvement. We appreciate your input and hope you might consider giving us another chance to provide a better stay in the future.Warm regards,DaltonAssistant Front Office ManagerSemiahmoo Resort
4.0分
情侣出游
展开
Beautiful property grounds, but over-priced - early fall cool evening but fireplace non-functional; we were in a ground floor room with water view and patio and it was fairly dark; wooden floors lacked warmth, eg, no throw rugs at bedside or under the coffee table. Staff were excellent.
Better-value options are to be found in private condos - just don’t try to book them 2 days before (like we did).
展开
酒店回复: Hi,Thank you for sharing your detailed feedback. We’re glad to hear you enjoyed the property grounds and found our staff excellent. I’m very sorry the fireplace and some room amenities didn’t meet your expectations, and we appreciate your comments regarding lighting and warmth in the room — this feedback has been shared with our team for review. We also understand your concerns about pricing and timing of bookings, and hope you’ll consider staying with us again to experience an even better visit.Warm regards,DaltonAssistant Front Office ManagerSemiahmoo Resort
5.0分
其他
展开
Fantastic staff, very helpful every day of our stay!!!
We loved the spa massage services and that pool and hot tub were first class!!!
Thank you Semiahmoo!
We had our wedding there 20years ago and many in our wedding party keep coming back! Thank you treating us all so well!!!
展开
酒店回复: Dear Valued Guest,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed our spa services, pool, and hot tub, and that our team made your stay so special. It’s truly an honor to have hosted your wedding 20 years ago and to continue welcoming you back while also making new memories!We look forward to many more visits with you in the future!Warm regards,Semiahmoo Resort
5.0分
其他
Our room was right on the beach, spacious, and had amazing mattress and bedding. It was super comfortable.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to leave us a review! We are thrilled to hear that you enjoyed our Beach front and the beds amazing! We hope to host you again for another comfortable stay!Best,Semiahmoo Resort
5.0分
情侣出游
The room was excellent, staff was helpful. The food was very good. Loved the views of the water and the relative solitude. Overall, first class.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to leave us a review. We are thrilled to hear that you enjoyed your stay with us and that you felt it was first class! We can't wait to host you again and give you another enjoyable experience!Best,Semiahmoo Resort
5.0分
其他
Perfect for a relaxing getaway. Service was excellent! Staff was friendly and helpful!
展开
酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear you had such a relaxing getaway and that our team helped make your experience memorable. Your kind words about our staff mean a lot to us—we’ll be sure to share them with the team. We look forward to welcoming you back soon!
客房部的Sam很棒。她非常乐于助人，也很友好。Krystine在餐厅为我们服务。她非常热情周到。
No hot water for showers. Front desk said they fixed it and still no hot water! Two nights in the hotel and no shower. Not what you would expect for over $200 per night.
This is a beautiful resort. It is our first time staying here. Pet friendly and the staff is so wonderful. Will definitely come back and stay longer next time!
No restaurant on site. There was one cafe with awful food and dirty area. The room was noisy all night. I wasn’t able to sleep more than 2-3 hours. They promised a room with a view instead I had a room that had a huge outdated wall in front of the window. The heating system was not working and I was freezing all night with no blanket. The shower was out of hair conditioner. Just a disaster the whole night.
Room in poor condition
Maid service did not happen
They added on $60 of fees above ******* charges, not taxes but fees m
Beautiful property grounds, but over-priced - early fall cool evening but fireplace non-functional; we were in a ground floor room with water view and patio and it was fairly dark; wooden floors lacked warmth, eg, no throw rugs at bedside or under the coffee table. Staff were excellent.
Better-value options are to be found in private condos - just don’t try to book them 2 days before (like we did).
Fantastic staff, very helpful every day of our stay!!!
We loved the spa massage services and that pool and hot tub were first class!!!
Thank you Semiahmoo!
We had our wedding there 20years ago and many in our wedding party keep coming back! Thank you treating us all so well!!!
Our room was right on the beach, spacious, and had amazing mattress and bedding. It was super comfortable.
The room was excellent, staff was helpful. The food was very good. Loved the views of the water and the relative solitude. Overall, first class.
Perfect for a relaxing getaway. Service was excellent! Staff was friendly and helpful!