酒店回复: Thank you for the review! We are glad you enjoyed your stay and we hope to see you again soon.
2.0分
其他
Bathtub didn't drain, lovely lady at the front desk said she'd ask maintenance to come fix it, never happened. Super gross
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酒店回复: Thank you for your feedback, and please accept our sincere apologies for the inconvenience you experienced with the bathtub drainage during your stay. We’re especially sorry to hear that, despite your report to our front desk team, the issue was not resolved as promised. That’s not the level of service we strive to provide.Your comments have been shared with our management and maintenance teams to ensure this does not happen again. We truly appreciate you bringing this to our attention, as it helps us improve the experience for all our guests.We hope to have the opportunity to welcome you back and provide a more comfortable and seamless stay.
3.0分
其他
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It appears the staff work very hard to keep this old building looking clean. Our room had some nice updates and was clean. Breakfast offered a nice variety of food items and was clean. I’ve never seen a pool and a breakfast area in the same squishy place. Staff were friendly.
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酒店回复: Thank you for taking the time to share your feedback. We're delighted to hear that you appreciated the cleanliness of your room and the updates that have been made. It's also wonderful to know that you enjoyed the breakfast offerings and found our staff to be friendly and welcoming.We understand your observation regarding the layout of the pool and breakfast area. While space is limited in our historic building, we do our best to provide a comfortable and enjoyable experience for all our guests.Your kind words about our team's efforts to maintain the property are greatly appreciated. We hope to have the pleasure of welcoming you back in the future.
5.0分
其他
Decent, mostly comfortable room. Vinyl flooring looked nice but was very cold on bare feet. Plumbing fixtures seemed worn out but still usable.
3.0分
情侣出游
Rooms and hotel could use some updating. Room was clean and bed was comfortable. Waffles at breakfast were good.
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酒店回复: Thank you for sharing your feedback. We're pleased to hear that you found your room clean, the bed comfortable, and that you enjoyed the waffles at breakfast — we’ll be sure to share that with our team!We also appreciate your comments regarding the need for updates. Guest input like yours is invaluable as we continue working on improvements to enhance the overall guest experience.We hope to have the opportunity to welcome you back in the future and provide an even better stay.
4.0分
其他
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We were surprised to find a walk-in shower in the room, which made my wife’s day (or night, as is the case). Couldn’t find the baseball playoffs on the TV, though (on FS1).
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酒店回复: Thank you for taking the time to share your experience with us. We're delighted to hear that the walk-in shower was a pleasant surprise and added to your wife's enjoyment of the stay! We do apologize for the inconvenience in locating the baseball playoffs on FS1. While that channel is typically available, we’ll look into it to ensure everything is functioning as expected. Should you stay with us again, please don’t hesitate to contact the front desk — we’re always happy to assist with TV guides or any other in-room amenities. We appreciate your feedback and hope to welcome you back soon!
2.0分
商务出差
Room was old and dilapidated. Lock on door did not work, wallpaper peeling away from the walls.
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酒店回复: Thank you for your feedback. I'm truly sorry to hear about your experience with the condition of the room. A broken door lock and deteriorating room features like peeling wallpaper are unacceptable and not in line with the standards we strive to maintain.Your comments are being taken seriously, and I’ll be sure to pass them along to the appropriate team for immediate review and action. If you haven’t already, please consider reaching out to our front desk or customer service team directly so we can address the issue and make things right for you.We sincerely appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much better experience in the future.
5.0分
商务出差
The room was a good size but the hotel needs some repairs and upgrading. The heater was loud all night but it did heat.
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酒店回复: Thank you for the review. We are glad you enjoyed your stay with us.
2.0分
情侣出游
The shower did not work and the staff did not care. So disappointed! I would have wanted a refund and went elsewhere!
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酒店回复: We are sorry to hear you feel that. I was the one that talked to you at the front desk and I was very upset to hear that.
3.0分
商务出差
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A bit shabby but clean and comfortable.
This hotel was pretty run down (we stayed in the annex). Carpets stained, furniture a bit shabby, etc. The pool and hot tub were closed. However, the room as clean and the bed comfortable. I slept well. This hotel was about half the price of the others in the area, so it was still a good option, no regrets
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酒店回复: Thank you for the review. Once we slow down we plan on going over to the annex and give it quite a makeover. We hope to see you again soon!
美好的
Bathtub didn't drain, lovely lady at the front desk said she'd ask maintenance to come fix it, never happened. Super gross
It appears the staff work very hard to keep this old building looking clean. Our room had some nice updates and was clean. Breakfast offered a nice variety of food items and was clean. I’ve never seen a pool and a breakfast area in the same squishy place. Staff were friendly.
Decent, mostly comfortable room. Vinyl flooring looked nice but was very cold on bare feet. Plumbing fixtures seemed worn out but still usable.
Rooms and hotel could use some updating. Room was clean and bed was comfortable. Waffles at breakfast were good.
We were surprised to find a walk-in shower in the room, which made my wife’s day (or night, as is the case). Couldn’t find the baseball playoffs on the TV, though (on FS1).
Room was old and dilapidated. Lock on door did not work, wallpaper peeling away from the walls.
The room was a good size but the hotel needs some repairs and upgrading. The heater was loud all night but it did heat.
The shower did not work and the staff did not care. So disappointed! I would have wanted a refund and went elsewhere!
A bit shabby but clean and comfortable.
This hotel was pretty run down (we stayed in the annex). Carpets stained, furniture a bit shabby, etc. The pool and hot tub were closed. However, the room as clean and the bed comfortable. I slept well. This hotel was about half the price of the others in the area, so it was still a good option, no regrets