Didn’t get to stay due to the fact that you guys didn’t realize that the company had been bought out and didn’t get my reservations or my money had to pay twice for a hotel to stay in
2.0分
家庭亲子
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At check in i was charged an additional $50 deposit per room thatvwas not disclosed at time of booking. The over all condition of the property was run down. I got stuck in the elevator and chise to use the stairs the remander of my stay. The towels were stained and looked grimy. No fridge, microwave or coffe pot in the rooms. The hallways were filthy with trim falling off the walls. The ceiling tiles in the rooms were water damaged and flaking off.
3.0分
家庭亲子
Elevator was out of service, alleys a little dirty, no iron no remote control to watch tv.
2.0分
家庭亲子
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The housekeeping staff and maintenance were fantastic. However if the owner was the one on desk duity, he was never there. We were locked out of our room for almost an hour. We had animals in the room. They offered no apology or anything. Just argued with us that he was at the desk the whole time and that we were not telling the truth. Fantastic staff, terrible owner.
2.0分
情侣出游
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One of the maids was especially helpful in getting our keys to work and getting us a hairdryer. Our room was clean but had zero ambience. Hallway carpets especially on stairs were filthy. Needs a paint job. Overwhelming odor of cleaning products in the room.
1.0分
家庭亲子
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No microwave or mini fridge. No chairs or couch of any kind. INDOOR pool only open during summer and a ten guest limit to pool? Wasn’t this way last time I stayed here . Door looked completely messed up, holes in the walls. Our ac/heating unit was also broken.
I will not be staying here ever again. Front desk was also rude when I checked out.
2.0分
商务出差
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Poor kindness
They didn’t have a microwave refrigerator dogs barking , no phones to call the front desk. Had to use my phone to call the front desk and they said it wasn’t the front desk it was the number on the page y’all have .
非常令人沮丧。我们根本没能住进去。到达酒店时，我们取消了住宿，因为我们甚至无法进入我们最初被分配的房间。然后，当我们穿过巨大的建筑回到前台时，我儿子觉得其他客人让他感到非常不安全。之后他们给我们换了一个房间，但那个房间的暖气和空调都坏了。他们退还了我们的“押金”（这本身就是一个危险信号），并说会通知携程网取消订单。
床很硬，房间也很冷。我开了暖气，房间里也才58度（约14.4摄氏度），毯子太薄了。而且还没有制冰机。
房间里没有冰箱。想要一个？必须支付额外费用。 50 多年来，我在每个州、每个汽车旅馆都没有租过没有冰箱的房间，如果我想要一个房间，就必须支付额外费用。我立即拒绝了这个房间，获得了全额退款，然后开车前往桑德斯普林斯，以更少的价格入住了一间豪华汽车旅馆房间，并提供了大量的便利设施！
******
Didn’t get to stay due to the fact that you guys didn’t realize that the company had been bought out and didn’t get my reservations or my money had to pay twice for a hotel to stay in
At check in i was charged an additional $50 deposit per room thatvwas not disclosed at time of booking. The over all condition of the property was run down. I got stuck in the elevator and chise to use the stairs the remander of my stay. The towels were stained and looked grimy. No fridge, microwave or coffe pot in the rooms. The hallways were filthy with trim falling off the walls. The ceiling tiles in the rooms were water damaged and flaking off.
Elevator was out of service, alleys a little dirty, no iron no remote control to watch tv.
The housekeeping staff and maintenance were fantastic. However if the owner was the one on desk duity, he was never there. We were locked out of our room for almost an hour. We had animals in the room. They offered no apology or anything. Just argued with us that he was at the desk the whole time and that we were not telling the truth. Fantastic staff, terrible owner.
One of the maids was especially helpful in getting our keys to work and getting us a hairdryer. Our room was clean but had zero ambience. Hallway carpets especially on stairs were filthy. Needs a paint job. Overwhelming odor of cleaning products in the room.
No microwave or mini fridge. No chairs or couch of any kind. INDOOR pool only open during summer and a ten guest limit to pool? Wasn’t this way last time I stayed here . Door looked completely messed up, holes in the walls. Our ac/heating unit was also broken.
I will not be staying here ever again. Front desk was also rude when I checked out.
Poor kindness
They didn’t have a microwave refrigerator dogs barking , no phones to call the front desk. Had to use my phone to call the front desk and they said it wasn’t the front desk it was the number on the page y’all have .