Overall, a good stay. However, there was a very strong smell of deodorizer or cleaning products in our room. It was very noticeable every time we entered the room. Overall condition of things was OK, a little worn.
4.0分
情侣出游
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Very clean rooms. No rooms service for cleaning room or restocking coffee ,cups but does have coffee down star after 7:00 in the morning. Some of staff friendly helpful and other not so friendly. Was told check in starts at 4:00 does not me you can check in at 4:00 .But would definitely stay again due to location and cleanliness.
5.0分
朋友出游
CYNTHIA at the front desk was extremely professional and welcoming! She helped us tremendously and always had a smile on her face.
3.0分
家庭亲子
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For starters, we arrived 15 minutes before check in and 2 of our rooms weren’t ready (one double sundeck room booked via ******* and the other king room directly booked via the hotel). We arrived back an hour later and they couldn’t honor the reservation booked via *******, as the room type we booked was no longer available. Thankfully, we did not need the extra room, so we settled for the King. The room was very nice and clean and the bed was VERY comfortable, however, we had a room along Decatur st. directly across a night club and other bars and restaurants. Traveling with a toddler an infant, this was inconvenient as the noise and bass from the music and passing cars, even with a sound machine, was unbearable until at least 4:30AM. They were willing to try and move both rooms to the Hotel Monteleone, but we had a wedding at 7:00 and it was 5:30 at this point. Wish we had been able to have the sun deck room on a higher floor, as we believe this would have been much more spacious and quiet. We also paid more for the sundeck room type and did not receive a refund for the difference in price. Hotel staff was friendly, but you can tell the system they have in place may be outdated or unorganized causing stress on the staff and guests. We stayed here for proximity to the cathedral for a wedding. Not sure if we’d stay here again unless we had another event in that specific area.
除了淋浴水压不太好，其他一切都非常棒。酒店是一座令人惊叹的历史建筑。
酒店员工都非常友好。入住时，前台的Beverly服务态度很好。Dewayne作为泊车员非常乐于助人，还帮我们提行李。酒店位置也很棒，就在法国区和仓库区之间，去哪里都很方便。周围有很多值得一去的地方，也有很多好吃的餐馆。强烈推荐！
法国区最佳地点！！
我们非常喜欢这里。对细节的关注和服务都非常棒！！！谢谢你，Bienville House！！
非常棒的一晚住宿体验。地理位置优越，方便我举办活动。
先说说好的方面。床非常舒服，我在酒店里从未睡得这么好。员工非常热情周到，感谢所有员工。不好的方面，住了三晚，房间从未打扫过，垃圾从未清理，咖啡没有补充，也没有更换毛巾，非常失望！酒吧晚上十点以后就关门了，而且根本没有早餐。酒店离波旁街有点远，这倒也无妨，只是晚上走回去的时候要跨过很多流浪汉，下次我们会选择离波旁街近一些的酒店。
我对这次入住体验非常失望。入住时间是下午4点，我也准时到达，但我的房间却还没准备好。酒店告诉我，在我之前还有八个房间需要打扫，这完全打乱了我晚上的计划，因为我5点半还有事要办。
更糟糕的是，退房过程同样令人沮丧。我叫了代客泊车，结果等了一个多小时。最后，我不得不跟着大堂工作人员自己去取车，这对于一家如此高档的酒店来说，简直令人无法接受。
总而言之，酒店的延误和混乱的管理彻底毁了我的入住体验。这绝对不是我预期的服务水平。
Overall, a good stay. However, there was a very strong smell of deodorizer or cleaning products in our room. It was very noticeable every time we entered the room. Overall condition of things was OK, a little worn.
Very clean rooms. No rooms service for cleaning room or restocking coffee ,cups but does have coffee down star after 7:00 in the morning. Some of staff friendly helpful and other not so friendly. Was told check in starts at 4:00 does not me you can check in at 4:00 .But would definitely stay again due to location and cleanliness.
CYNTHIA at the front desk was extremely professional and welcoming! She helped us tremendously and always had a smile on her face.
For starters, we arrived 15 minutes before check in and 2 of our rooms weren’t ready (one double sundeck room booked via ******* and the other king room directly booked via the hotel). We arrived back an hour later and they couldn’t honor the reservation booked via *******, as the room type we booked was no longer available. Thankfully, we did not need the extra room, so we settled for the King. The room was very nice and clean and the bed was VERY comfortable, however, we had a room along Decatur st. directly across a night club and other bars and restaurants. Traveling with a toddler an infant, this was inconvenient as the noise and bass from the music and passing cars, even with a sound machine, was unbearable until at least 4:30AM. They were willing to try and move both rooms to the Hotel Monteleone, but we had a wedding at 7:00 and it was 5:30 at this point. Wish we had been able to have the sun deck room on a higher floor, as we believe this would have been much more spacious and quiet. We also paid more for the sundeck room type and did not receive a refund for the difference in price. Hotel staff was friendly, but you can tell the system they have in place may be outdated or unorganized causing stress on the staff and guests. We stayed here for proximity to the cathedral for a wedding. Not sure if we’d stay here again unless we had another event in that specific area.