This was the most disgusting room I've ever seen. There was mold throughout the room and literal toenail clippings between the fridge and bench beneath the mirror. They refused to give a refund and stated that we were in the room for 30 minutes and watched the TV. Which is a lie we left as soon as we saw how disgusting it was.
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酒店回复: Dear K8040TVamandav, Thank you for taking the time to share your experience. Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. This is certainly not the kind of experience we would like for our valued guests to have. We appreciate that you've informed us of a need to address housekeeping policies and procedures. Lastly, we assure you to forward this concern to the management for their attention and action. Please give us another chance to serve you better as we promise a more pleasant stay.
3.0分
家庭亲子
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Fairly clean. The rooms need serious updating, Carpeting was old and the bathroom sink had some damage like a chemical burn. Shower head was really low and cheap. Bathtub drain needed replacement. TV could have been bigger. Continental breakfast was just that. They could have invested in fresh donuts since a donut shop was right next door. I rated it a three because the cleanliness and the cost was a plus.
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酒店回复: Dear C9594ASrobinf, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We take pride in our location, and our cleanliness as well, though your impression of our rooms is in need of a fresh update. We are also forever working to improve upon the guest experience and I hope you will remember our attributes and return to see how we have improved to impress you even more.
5.0分
其他
The hotel rates for motorcyclists was excellent and the availability of covered parking for motorcycles was a great perk.
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酒店回复: Dear Gym F, Thank you for taking the time to let us know how you enjoyed your stay with us! Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
5.0分
其他
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Extremely clean rooms, everything in working order. Clean pool area, beautiful pool. Professional staff, provided extra towels for pool. Quiet area, couldn’t ask for better accommodation.
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酒店回复: Hi RougarouPCS, Thank you for rating our hotel so highly! It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. We are delighted to hear that you had an exceptional experience during your stay with us! Hope to welcome you back soon for another wonderful stay. Best regards, Guest Relations Manager
1.0分
其他
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$100 night was not worth our stay. Air was broke, flies were coming from air conditioner, if you pay cash there is an additional $150 you have to pay, bed was hard not comfortable at all, we asked gor extra towels & front desk asked us to bring them dirty ones first.
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酒店回复: Hi vwalsh340468, Thank you so much for taking the time to leave such a thorough and insightful review regarding the bed , AC and suggestions to improve the experience for our valued guests in the future. We want our guests to enjoy and to find our amenities to be accommodating and convenient. I am sorry that we failed to do this during your most recent stay. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4.0分
其他
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I've started staying here more recently. It has improved in the last several years. Rooms could be a little tidier, hide the wires behind the TV. I wish there was a plug or night light in the bath room so I don't have to turn on the big light in the middle of the night or use my phone when I need to go.
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酒店回复: Dear ARLibertarian, Thank you for sharing your rating of our hotel. We appreciate that you have acknowledged our efforts to provide a clean and comfortable experience and I will share your comments with our team, who I am certain will be encouraged by your remarks. Your comments regarding the ways we can still improve are just as important, and we can't wait to show you how we have taken them to heart.
3.0分
其他
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NOT clean..............were bugs present Plus a malfunctioning smoke alarm at 5:00 AM There's nothing more to say, really.....................would definitely NOT stay there again. Was quite disappointing for a Wyndham property.
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酒店回复: Hi icawve870457, Thank you so much for bringing this matter to our attention. I want to assure you that we respond promptly to pest alerts with expert extermination services and also treat to deter pests on a regular scheduled basis. I apologize for the smoke alarm and any housekeeping issues that you encountered. It is our ultimate aim to impress each guest and your comments and review are very important to us in relation to this goal. Your opinion is extremely helpful in our ambition to continuously improve upon the guest experience and I hope you'll return to see how we grow and evolve.
1.0分
其他
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Was black mold in bathrooms And cockroaches everywhere and services was rude and terrible never stay here unless you want bad service and nasty bugs and mold and run down rooms that desk worker knew was nasty
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酒店回复: Hi matthewsampson3515, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. I deeply regret to learn that you found this experience to be so terrible due to issues that should have been immediately addressed. We are also sorry for any rudeness that you encountered and we assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff courtesy issues. We assure you the best of our services and look forward to the pleasure of welcoming you back for a flawless stay!
2.0分
商务出差
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Checked out of the family value inn because they had roaches. Told the front desk guy at the days inn about it. He tells me hopefully you didn't bring them with you. Go to my room and turn on the bathroom light...... roaches. Even if I did bring some from the other motel all I did was introduce a new bloodline. Now they don't have inbred roaches.
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酒店回复: Hi namelogcreator, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for the unfortunate incident that you experienced regarding the visit of unwelcome pests to your room. We appreciate that you’ve taken the time to point out the possibility of a pest problem. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.
我对这次住宿非常满意。虽然这家酒店没什么特别之处，甚至有点老旧和破旧，但就价格而言，它完全满足了我的所有需求。如果你正在寻找一个能满足你基本需求，并能让你把钱省下来用于冒险和活动的住宿地，那么这里绝对是个不错的选择。
This was the most disgusting room I've ever seen. There was mold throughout the room and literal toenail clippings between the fridge and bench beneath the mirror. They refused to give a refund and stated that we were in the room for 30 minutes and watched the TV. Which is a lie we left as soon as we saw how disgusting it was.
Fairly clean. The rooms need serious updating, Carpeting was old and the bathroom sink had some damage like a chemical burn. Shower head was really low and cheap. Bathtub drain needed replacement. TV could have been bigger. Continental breakfast was just that. They could have invested in fresh donuts since a donut shop was right next door. I rated it a three because the cleanliness and the cost was a plus.
The hotel rates for motorcyclists was excellent and the availability of covered parking for motorcycles was a great perk.
Extremely clean rooms, everything in working order. Clean pool area, beautiful pool. Professional staff, provided extra towels for pool. Quiet area, couldn’t ask for better accommodation.
$100 night was not worth our stay. Air was broke, flies were coming from air conditioner, if you pay cash there is an additional $150 you have to pay, bed was hard not comfortable at all, we asked gor extra towels & front desk asked us to bring them dirty ones first.
I've started staying here more recently. It has improved in the last several years. Rooms could be a little tidier, hide the wires behind the TV. I wish there was a plug or night light in the bath room so I don't have to turn on the big light in the middle of the night or use my phone when I need to go.
NOT clean..............were bugs present Plus a malfunctioning smoke alarm at 5:00 AM There's nothing more to say, really.....................would definitely NOT stay there again. Was quite disappointing for a Wyndham property.
Was black mold in bathrooms And cockroaches everywhere and services was rude and terrible never stay here unless you want bad service and nasty bugs and mold and run down rooms that desk worker knew was nasty
Checked out of the family value inn because they had roaches. Told the front desk guy at the days inn about it. He tells me hopefully you didn't bring them with you. Go to my room and turn on the bathroom light...... roaches. Even if I did bring some from the other motel all I did was introduce a new bloodline. Now they don't have inbred roaches.