The air conditioning in the room doesn’t work. The restaurant is closed due to lack of staff. The bathroom door grinds against the floor. The window looks like it is meant to open, but it doesn’t. I chose to stay here because it is walking distance to the airport and we have an early flight. I regret that decision.
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酒店回复: Dear Jane,Thank you for sharing your feedback regarding your recent stay. I’m very sorry to hear about the issues you experienced with your room. I’d appreciate the opportunity to look into these concerns further—could you please contact me directly to share your room number? That would help us address the air conditioning, bathroom door, and window issues promptly.I also wanted to clarify that our restaurant has remained open, and we have not closed due to staffing. I regret any confusion or inconvenience you may have encountered during your stay.We value your feedback and hope to have the chance to restore your confidence in us.Warm regards,Ed SanchezAssistant General ManagerSheraton Albuquerque Airport Hotel
3.0分
情侣出游
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Our tv didn’t work. Notified staff and engineer came and tried to fix without success. We didn’t see him again. Told the staff to fix before next renters. Staff was jolly, servers were fun.
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酒店回复: Dear Beverly,Thank you for taking the time to share your feedback. I’m sorry to hear that the TV in your room was not working properly and that we weren’t able to resolve the issue during your stay. I’ll be sure to follow up with our engineering team to ensure this is corrected for future guests.I’m glad to hear that our staff and servers made a positive impression during your visit. We appreciate your comments and hope to provide you with a fully seamless experience on your next stay.Warm regards,Ed SanchezAssistant General ManagerSheraton Albuquerque Airport Hotel
房间挺干净，离机场很近，行李不多走过去就行
离航站楼非常近，一出航站楼跟着指示牌走，穿过几条马路就到酒店停车场了。
酒店很干净，虽然是老酒店，但维护得很好，时不时会更新一下。例如，床垫可能有点旧了，但洗手间看起来很不错。
员工很棒，食物也很好吃，上菜速度很快。
缺点有两点：
1. 房间里只有无咖啡因咖啡，有点奇怪。
2. 淋浴排水不太好，排水速度不够快。
位置不错，离机场很近。感觉最近几次入住，酒店品质有所下降。但总体来说，依然是个不错的选择。
早餐很差，周围环境不好
航班备降，匆忙订了这个机场附近的酒店。整体还行。
首先，所有员工都非常优秀、友好且专业。
我的第一个房间非常闷热。我联系了前台，维修人员告诉我，空调风扇没有安装，这个房间不应该出租。他们给我换了一间房，但空调也坏了。根据恒温器显示，房间温度最低只有79华氏度（约24摄氏度）。我必须很早就起床，下午4点就入住了，所以我不得不忍受这一切，因为我必须睡觉。我整晚都热得难受。
前台接待员很粗鲁，因为我打算提前15分钟入住。房间里的空调要么坏了，要么勉强能用，所以房间很闷。要知道，室外温度高达90华氏度（约37摄氏度）。我去泳池凉快一下，结果泳池好像从来没打扫过！零星，如果房间空着，以后再也不住了。
我一到就发现房间有点破败。入住手续基本还行。我按下电梯上楼的按钮，结果什么动静也没有。我愣了一下才意识到，要用力按那个按钮才能用。虽然只是个小细节，但足以说明接下来的走向。回到房间，开始整理行李时，我发现房间里没有卫生纸了。没关系，我打电话到前台让他们拿上来。我还注意到房间里的温度超过了80华氏度（约27摄氏度）。酒店在房间里没人的时候关掉空调是很常见的，所以我暂时还不担心。我走到温控器旁，想打开空调，结果风扇发出一声怪叫就关了。到现在为止，我既没有卫生纸，也没有空调。于是我拿起电话打到前台。结果……电话坏了。于是我去了前台，报告了这些问题。他们说会派人马上送卫生纸过来，然后派维修人员过来检查一下空调。我等了大约45分钟，也没人来。于是我去吃晚饭，告诉前台，他们很乐意进房间处理这些问题。我回来的时候，卫生纸已经送来了，而且我能听到暖通空调风扇的运转声。然而，那只是风扇的声音，根本没开空调。风扇一直发出难听的声音，而且调到最大档也不行，最后就自动关机了。而且房间很脏，虽然不是很脏，但确实需要吸尘。
The air conditioning in the room doesn’t work. The restaurant is closed due to lack of staff. The bathroom door grinds against the floor. The window looks like it is meant to open, but it doesn’t. I chose to stay here because it is walking distance to the airport and we have an early flight. I regret that decision.
Our tv didn’t work. Notified staff and engineer came and tried to fix without success. We didn’t see him again. Told the staff to fix before next renters. Staff was jolly, servers were fun.