酒店回复: 尊敬的宾客，我们很高兴您在入住期间享受到了清新舒适的环境！Extended Stay America 的团队始终竭诚为您服务，确保宾客感受到无微不至的关怀。感谢您分享关于温度的感受。您的宝贵意见是我们不断提升宾客体验的基石。感谢您选择入住我们酒店，我们期待您的再次光临，为您带来更加完美的入住体验。此致，酒店管理团队
2.0分
其他
原文
翻译提供方：Google
淋浴房很旧
1.0分
其他
Room was awful. Furniture torn, tub rusty, caulking missing in bathroom and room needs a complete gutting.
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酒店回复: Dear Guest, Thank you for taking a moment to share your experience. We are sincerely sorry to learn that the condition of your accommodation did not meet your expectations. We understand how disappointing it must have been to encounter concerns with the overall upkeep and appearance of the space. Your remarks are important, and we will share them carefully to help identify areas that require immediate attention. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
3.0分
情侣出游
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Staff was AMAZING. They went above and beyond for us. Room was not well cleaned, basic supplies were not provided, bed was uncomfortable, pillows were of poor quality.
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酒店回复: Dear Guest, Thank you for sharing your experience with us. We are pleased to hear that our team made a strong and positive impression during your visit, and we truly appreciate your kind acknowledgment of their efforts. At the same time, we are sorry to learn that other aspects of your stay did not offer the comfort you were hoping for. Your observations are important, and we value the opportunity to learn from them. We hope to welcome you again and provide a visit that feels much more satisfying.Sincerely,Hotel Management
2.0分
商务出差
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Old Rooms, not really kept up, kitchen cabinets were sticky, people were living in the parking lot.
Its pretty Ghetto.
My son was playing in the pool at 11am and someone came out of their room and told him to keep it down.
Breakfast was only a few limited options.
Stay anywhere else
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酒店回复: Dear Guest, Thank you for taking the time to share your experience. We regret that your stay did not meet your expectations and understand how important cleanliness and a welcoming environment are for a positive visit. Your observations regarding the condition of the room and amenities have been shared with the appropriate team for attention, as we continually strive to enhance the guest experience. We value your feedback and the opportunity to learn from it. We hope that future visits provide a more comfortable and enjoyable stay.Sincerely,Hotel Management
1.0分
其他
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At check in they required both my ID and my wife’s. The photographed the front and back of our IDs.
When we go to our room we found housekeeping left three huge bags of garage piled in front of our door that we had to live to get inside. The garbage was still there two hour later.
The water was shut off when we arrived, which they did not mention at check-in. We had no water and could not get ready for our night out.
I called Extended Stay’s corporate customer service and it was a call center in India. They did nothing for us and had no record of my first calls when I called back.
I could have stayed at the Hilton for the same price, big mistake.
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酒店回复: Dear Guest, We sincerely regret the challenges you encountered during your visit and apologize for the inconvenience caused. We understand how frustrating it must have been to arrive and face obstacles that affected your plans, from the condition outside your room to the unexpected water outage. Your experience does not reflect the standard we aim to provide, and your feedback regarding communication and service is taken seriously. We appreciate you sharing these concerns, as they help us identify areas for improvement. We hope future stays elsewhere are much smoother and more enjoyable, and we are truly sorry for this experience.Sincerely,Hotel Management
2.0分
其他
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Poor condition. Didn't have towels or tissues on certain days when asked. Laundry room is disfunctional and the staff can't help because it's managed by a different company.
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酒店回复: Dear Guest, We sincerely regret that your recent visit did not reflect the high standards we strive to uphold. It is disappointing to learn that the condition of the property and the availability of amenities fell short of your expectations. Your comments about the laundry facilities and service availability are appreciated and will be shared with the appropriate teams for attention. We hope you will consider giving us another opportunity to provide a more seamless and comfortable experience.Sincerely,Hotel Management
1.0分
家庭亲子
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Avoid this Extended Stay unless you want to spend a night at the Old Bates motel from the movie Psycho.. gives you a feeling of a rusty 70s road side motel.. the only positive thing about our stay was that the location is really close to Fashion Square.. Lady at the front desk while checking in was really friendly though.
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酒店回复: Dear Guest, We appreciate you sharing your thoughts and are sorry to hear that certain aspects of your stay did not meet your expectations. While we regret any discomfort you experienced, we are pleased that the front desk staff provided a friendly welcome and that the convenient location added value to your visit. Guest feedback is invaluable in helping us improve, and we take your observations seriously. We hope to have the opportunity to offer a more comfortable and enjoyable experience on a future visit, and we truly appreciate the time you took to provide your perspective.Sincerely,Hotel Management
性价比很高，住得很安静，没人打扰，挺不错的酒店。
厨房设施不全，我到的时候只有煎锅、平底锅、两个盘子、三把叉子、一把勺子和两把刀。没有的有：杯子、咖啡壶、烤面包机、烹饪用具、抹布和洗涤剂。也没有吹风机。浴缸没有扶手或防滑垫。房间很干净。
房间很干净
非常冷，虽然给了额外的毯子，但还是非常冷。
rgebtv 收不到信号。
淋浴房很旧
Room was awful. Furniture torn, tub rusty, caulking missing in bathroom and room needs a complete gutting.
Staff was AMAZING. They went above and beyond for us. Room was not well cleaned, basic supplies were not provided, bed was uncomfortable, pillows were of poor quality.
Old Rooms, not really kept up, kitchen cabinets were sticky, people were living in the parking lot.
Its pretty Ghetto.
My son was playing in the pool at 11am and someone came out of their room and told him to keep it down.
Breakfast was only a few limited options.
Stay anywhere else
At check in they required both my ID and my wife’s. The photographed the front and back of our IDs.
When we go to our room we found housekeeping left three huge bags of garage piled in front of our door that we had to live to get inside. The garbage was still there two hour later.
The water was shut off when we arrived, which they did not mention at check-in. We had no water and could not get ready for our night out.
I called Extended Stay’s corporate customer service and it was a call center in India. They did nothing for us and had no record of my first calls when I called back.
I could have stayed at the Hilton for the same price, big mistake.
Poor condition. Didn't have towels or tissues on certain days when asked. Laundry room is disfunctional and the staff can't help because it's managed by a different company.
Avoid this Extended Stay unless you want to spend a night at the Old Bates motel from the movie Psycho.. gives you a feeling of a rusty 70s road side motel.. the only positive thing about our stay was that the location is really close to Fashion Square.. Lady at the front desk while checking in was really friendly though.