酒店回复: Dear Laurence, Thank you for choosing us. We are sorry for not meeting your expectations. We have taken note of your observations regarding the need to update and renovate, and we are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Considering our helpful staff, we hope to welcome you back and serve you with a better experience! Sincerely,Hotel Management
酒店回复: Dear John, We are truly sorry to hear that you felt awkward during your stay and that the cleanliness of your room did not meet expectations. That’s certainly not the impression we want our guests to have. While we are glad to hear our associates were courteous, we regret the inconvenience caused by our restroom policy and the overall environment. Your feedback has been shared with our management team for review, and we’ll be taking a closer look at these concerns to ensure a safer and more welcoming atmosphere for all guests. Thank you for your patience. We hope to accommodate you again with a better impression next time.Sincerely,Hotel Management
酒店回复: Dear Nicole, Thank you for sharing your experience with us. We sincerely regret the inconvenience you faced during check-in due to the booking mix-up. Situations like this are not reflective of the service we aim to provide, and we will be reviewing our reservation process to prevent such errors in the future. While we’re glad you find the exterior appealing, we also recognize the importance of maintaining a well-appointed and updated interior space. Your comments will be shared with our team as we look into potential enhancements. We truly value your time and insights, and we look forward to the opportunity to provide you with a smoother and more enjoyable experience in the future.Sincerely,Hotel Management
酒店回复: Dear Guest,We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We deeply regret any inconvenience you encountered, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management
酒店回复: Dear Guest,We sincerely apologize for your disappointing experience during your stay with us. It’s clear we did not meet your expectations, and we understand your frustrations with the check-in process, room amenities, and the state of the property. Furthermore, the issues you faced with the elevator and the cleanliness are also deeply concerning. We take your comments seriously and will address these areas with our team to ensure a much-improved experience for our guests. We appreciate you bringing these matters to our attention, and we cannot thank you enough for your patience. We are grateful for your time and hope you will revisit so we can provide the seamless, exceptional experience that you deserve. Thank you once more for your honest review.Sincerely,Hotel Management
酒店回复: Dear Guest,Thank you for sharing your experience with us. We are delighted you had a positive experience with our check-in service and had memorable encounters with the staff. However, we apologize for the inconvenience with the elevator and noise complaint. It’s certainly not the experience we want for our guests. We’ll address these issues with our team to ensure they don’t affect future stays. We appreciate your understanding and hope to have the chance to welcome you back soon for a more seamless visit.Sincerely,Hotel Management
4.0分
其他
原文
翻译提供方：Google
非常大。
位于工业区，请让您的谷歌地图正常工作！巨大的房间。真正的冰箱。自己的。只住了一晚。我们推荐。
1.0分
家庭亲子
原文
翻译提供方：Google
沙发很脏，地毯上沾满了液体。入住和退房时工作人员态度很差。
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酒店回复: Dear Joven, Thank you for sharing your feedback. We deeply regret that your experience did not meet expectations. Cleanliness and courteous service are top priorities for us, and we sincerely apologize for the condition of the couch and carpet, as well as the lack of support during your arrival and departure. We are actively reviewing these to ensure every guest is welcomed and assisted with professionalism and care. Your feedback is invaluable. Please consider giving us another opportunity to provide a much-improved stay. Sincerely, Hotel Management
好且友善
房间老旧，没有翻新，但价格便宜。
一分价钱一分货。这家酒店比附近的其他酒店便宜，但几十年来都没有翻新过。房间非常破旧，地毯又旧又脏，还有一股霉味。电梯停运了，尽管他们说只是暂时的。楼梯又旧又脏。不过工作人员很友好，床也很干净。如果你愿意每晚多付100美元，附近还有其他酒店可供选择。
酒店里有几个客人找我租一套公寓。房间不干净。我甚至不想尝试一下。工作人员很友好，但楼下不允许使用卫生间，所以如果你在吃所谓的早餐时需要用卫生间，就得上楼回房间。只推荐在急需的情况下入住。
我们遇到过这种情况，我们的房间被安排给了另一位客人。房间必须根据预订情况进行整理，然后我不得不在办理入住时拨打*******提供酒店的确认号码，因为工作人员说我好像取消了住宿，尽管我的名字已经登记，而且我的房间也和其他客人换了。我认为这是酒店的失误。我和另一个人一起入住，但根据我们房间里毛巾和枕头的数量，我们的房间只安排了单人入住。房间外观看起来不错，但内部装修不太新。
Define 服务台有一位女士抱怨房间有臭虫，我不知道她只是说了出来因为我刚进来办理入住手续但我的意思是房间很好很满意但它确实需要一些更新沙发被撕破了床还好没有地方很好它是其中一家也需要更新的酒店而且我投资酒店所以让我们投资这家吧
千万别住，房间脏兮兮的，闻起来好像有人死过似的，走廊地板角落里积满了灰尘。前台先生人不错，但这房子根本不值钱。我们最后干脆睡在车里，没敢硬撑。我们本来期望很低，但这个位置实在太差，连住几天都受不了。
千万别来！
我这辈子都不会再住这家酒店了。入住时，他们几乎没跟我们说过一句话。我们去“房间”的时候，房间已经有人了。我们正要回到前台，看到服务员不停地敲门开门。我们走上前去告诉她，她似乎已经知道了，推开一扇房门说，我想你可以住这个房间，晚点下来我给你新的房间钥匙。我们进了房间，房间里应该有设备齐全的厨房和一张大床，但却只有冰箱、两个炉头、没有烤箱、一个小微波炉，完全没有餐具什么的。我下楼去换钥匙，要了一个咖啡壶，到现在还在等咖啡壶。早餐糟透了，只有温热的、几乎是棕色的“咖啡”，没有牛奶或奶精，只有两个完整的松饼、几包燕麦片，没有碗、盘子或餐具。我们第一天晚上回来的时候发现电梯“坏了”，而且我们整个入住期间都没修好，我们的房间在三楼。楼梯间脏乱不堪，而且有异味。走廊也很脏，我们房间旁边的走廊地板上放着一个塑料袋，我们整个星期都放在那里。如果可以给这家酒店负五星评价，我一定会给。以后再也不来了！
入住很方便，晚上工作人员也很友好。所有厨房用品都放在前台，是不是有人偷了？电梯坏了，我住在二楼，幸好我的行李箱比较小。我的住宿体验还不错，但昨晚凌晨3点30分接到前台的电话，说他们接到了我房间的噪音投诉。我当时睡着了，不知道是怎么回事，一定是床翻身的时候发出的噪音，或者是楼下房间里有什么可疑的人。
非常大。
位于工业区，请让您的谷歌地图正常工作！巨大的房间。真正的冰箱。自己的。只住了一晚。我们推荐。
沙发很脏，地毯上沾满了液体。入住和退房时工作人员态度很差。