酒店回复: Hi Michel,Thank you for your feedback. We appreciate you pointing out your impression of the room layout. While some rooms may have higher ceilings or unique configurations, we understand how important it is for the space to feel open and comfortable. Your comments help us evaluate how design elements impact guest experience, and we’ll certainly take this into account as we look to improve. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

酒店回复: Hi Gaétan,Thank you for sharing your feedback! We're happy to hear that everything was okay during your stay. We always aim to provide a comfortable and pleasant experience for our guests, and we appreciate you taking the time to let us know your thoughts. We hope to have the opportunity to welcome you back in the future for another enjoyable stay!

酒店回复: Hi Diane,We are delighted to hear that you enjoyed your stay at our hotel. We strive to create a peaceful and pleasant atmosphere for our guests to enjoy. We are also glad that our reception staff provided you with a warm and welcoming experience. Providing excellent customer service is important to us, and we appreciate your kind words about our team. Thank you for choosing our hotel and for sharing your positive experience. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay surrounded by nature and with our friendly staff.

酒店回复: Hi Patricia,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

酒店回复: Hi Felipe,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

酒店回复: Hi Alexandria,Thank you for sharing your feedback. We are very sorry to hear about the issues you encountered during your stay and sincerely apologize for the discomfort this caused. Guest comfort and safety are our top priorities, and we take concerns about cleanliness and room conditions very seriously.We would like the opportunity to investigate this matter further and work toward a resolution.

酒店回复: Hi Christina,Thank you for taking the time to share your experience. We are deeply sorry to hear about the condition of your room. The issues you described, including pests, mold, and overall cleanliness, are completely unacceptable and do not reflect the standards we strive to maintain.Please know that your feedback has been immediately shared with our housekeeping and maintenance teams for urgent review and corrective action. Guest safety, health, and comfort are our top priorities, and we take reports like yours very seriously.We sincerely apologize for the distress this caused and hope you will allow us an opportunity to provide a stay that meets the high standards our guests expect and deserve.

酒店回复: Hello Kyle,Thank you for sharing your feedback. We're pleased to hear that our staff and service made a positive impression on you. Your comments about the room cleanliness and decor have been noted, and we appreciate you bringing them to our attention. We strive to provide a comfortable experience for all our guests and value your insights as we work towards ongoing improvements. Thank you again for your response.

酒店回复: Hi David,Thank you for sharing your experience with us. We are pleased to hear that you found the property quiet, as providing a restful environment for our guests is always a priority. We also take note of your concerns regarding the odor in the room and the comfort of the bathroom. Our team is addressing this by scheduling a deep cleaning and maintenance inspection of the carpets, air conditioning, and bathroom layout to ensure greater comfort and freshness for future stays. Your feedback is valuable as it helps us continue to improve, and we look forward to providing you with an even better experience next time.