酒店回复: Dear Miguel, We are thrilled you had a positive experience at Extended Stay America! Providing exceptional service is our top priority, and we are glad we could make your stay memorable. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
我不喜欢那个地方
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酒店回复: Dear Angela, Thank you for your feedback. We apologize that your experience did not meet your expectations. We understand that a comfortable stay is essential, and your concerns are important to us. If you could provide more details about your visit, it would help us address any specific issues you encountered and improve our services moving forward. We appreciate your input and hope to have the chance to offer you a better experience in the future.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
没有安全性
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酒店回复: Dear Debbie, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
1.0分
其他
Bathroom countertops and tub was stained and corroded. Towels were dingy and sandpaper like. No blankets on the bed, only 2 sheets.
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酒店回复: Dear Melody, We’re sorry to hear about the condition of your room. Your comfort matters deeply to us, and we regret that we didn’t deliver the quality you deserved. Your feedback has been shared with our housekeeping and maintenance teams for immediate review and correction. We appreciate you bringing these issues to our attention and hope you’ll consider giving us another chance to provide a better experience.Sincerely, Hotel Management
1.0分
其他
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The smell was very bad, overpriced, there was no soap in the rooms. They had a kitchen which didn't really make sense. They should do a better job cleaning and making the place smell better.
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酒店回复: Dear Guest, Thank you for your feedback. We regret that your stay was not as comfortable as it should have been and appreciate you pointing out areas where we can improve. As an extended stay property, our suites include in-room kitchens designed to offer guests the flexibility to prepare their own meals. Toiletries and kitchen items are available at the front desk upon request, and your comments regarding cleanliness will be shared with our housekeeping team to strengthen our standards. We value your input and hope to provide you with a better experience on a future visit.Sincerely,Hotel Management
2.0分
商务出差
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I have to be honest the front desk people both Syed and the other gentleman ( African American) both were very nice and courteous… however the property condition is not good… area around outside the hotel , parking lot , etc kinda shady and you won’t feel safe walking around… but most importantly there were bugs in the room.. I saw cockroach in the bathroom so decided not to shower , even while I was laying down I saw bug on the pillow.. I had to leave next day since it was already late and I was tired. I can’t believe that I had to lay $657 for two nights.. Syed was very kind and he requested for one night refund for me so I hope I only paid for a night .. I have to check with my bank :) but ya .. I don’t recommend this place for anyone .. Infact I also felt that some people live there permanently like renting it full time like apartments. People kept coming in and out all night from the back door next to the room that I was given. But again.. the staff were really nice!!!
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酒店回复: Dear Zeeshan, Thank you for sharing your honest impressions. We are glad that our front desk team made a positive impact during your visit, and it is encouraging to know their professionalism and courtesy stood out. At the same time, we truly regret that the overall condition of the property and your experience in the room left you feeling uncomfortable. Your observations regarding upkeep and the overall surroundings will be shared with our team. Also, while our current security measures are in place, we are continuously evaluating ways to create a more comfortable and secure environment for every guest. Your feedback helps guide these improvements, and we sincerely appreciate you taking the time to share it. We hope you might give us another opportunity in the future to provide a more positive and reassuring stay.Sincerely,Hotel Management
2.0分
其他
There were roaches in room. Kids were running up/down hallway at midnight. Not ideal for sleeping
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酒店回复: Dear Michael, Thank you for sharing your feedback with us. We sincerely apologize for the discomfort you experienced during your stay. Unwanted disturbances and pest concerns are not reflective of the environment we aim to maintain. Please be assured that we take these matters seriously. Your room will be professionally inspected and treated as a precaution, and we will address any noise disturbances with the appropriate teams. We’re committed to creating a more restful experience for our guests and hope you’ll consider giving us another opportunity in the future.Sincerely,Hotel Management
3.0分
商务出差
Got there after dark - signage lighting poor - had to keep driving back and forth.
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酒店回复: Dear Gilbert, Thank you for sharing your experience with us. We’re sorry to learn that poor signage lighting made it difficult to locate the property. We understand how frustrating that can be, especially after a long day of travel. Your comments have been noted and will be shared with our team as we work to improve visibility and the guest arrival experience. We appreciate your patience and hope you’ll consider staying with us again under better circumstances.Sincerely,Hotel Management
5.0分
家庭亲子
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People also reside here long term and they were lovely and friendly- felt like community to this 63 yr female. Is in an industrial area but quiet enough. Hall carpet was dirty but room was clean, if barren, with all hard surfaces. I chose this place for the kitchenette but you have to ask for any cooking supplies, so planning ahead of desk trip is needed. It fit my needs and I would stay there again.
这家酒店基本上是供长期住宿的...基本上政府让老年人住在这家酒店...晚上你可以闻到外面的 **** 味，人们吸烟，但我想这在纽约已经很正常了..我附上了一些酒店外景的照片..
我真的很喜欢它，因为他们对我很好。
我不喜欢那个地方
没有安全性
Bathroom countertops and tub was stained and corroded. Towels were dingy and sandpaper like. No blankets on the bed, only 2 sheets.
The smell was very bad, overpriced, there was no soap in the rooms. They had a kitchen which didn't really make sense. They should do a better job cleaning and making the place smell better.
I have to be honest the front desk people both Syed and the other gentleman ( African American) both were very nice and courteous… however the property condition is not good… area around outside the hotel , parking lot , etc kinda shady and you won’t feel safe walking around… but most importantly there were bugs in the room.. I saw cockroach in the bathroom so decided not to shower , even while I was laying down I saw bug on the pillow.. I had to leave next day since it was already late and I was tired. I can’t believe that I had to lay $657 for two nights.. Syed was very kind and he requested for one night refund for me so I hope I only paid for a night .. I have to check with my bank :) but ya .. I don’t recommend this place for anyone .. Infact I also felt that some people live there permanently like renting it full time like apartments. People kept coming in and out all night from the back door next to the room that I was given. But again.. the staff were really nice!!!
There were roaches in room. Kids were running up/down hallway at midnight. Not ideal for sleeping
Got there after dark - signage lighting poor - had to keep driving back and forth.
People also reside here long term and they were lovely and friendly- felt like community to this 63 yr female. Is in an industrial area but quiet enough. Hall carpet was dirty but room was clean, if barren, with all hard surfaces. I chose this place for the kitchenette but you have to ask for any cooking supplies, so planning ahead of desk trip is needed. It fit my needs and I would stay there again.