酒店回复: Dear Guest, Thank you for sharing your feedback. Cleanliness is a top priority for us, and we are sorry your stay did not meet expectations. We maintain a thorough cleaning routine and work closely with pest control to ensure our property remains well-kept. Your comments will be shared with the appropriate team. We appreciate you taking the time to let us know about your experience and hope you will consider visiting again so we can provide a more comfortable and pleasant stay.Sincerely,Hotel Management
5.0分
商务出差
原文
翻译提供方：Google
非常友好的工作人员
5.0分
朋友出游
原文
翻译提供方：Google
我真的很喜欢它，因为他们对我很好。
展开
酒店回复: Dear Miguel, We are thrilled you had a positive experience at Extended Stay America! Providing exceptional service is our top priority, and we are glad we could make your stay memorable. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
我不喜欢那个地方
展开
酒店回复: Dear Angela, Thank you for your feedback. We apologize that your experience did not meet your expectations. We understand that a comfortable stay is essential, and your concerns are important to us. If you could provide more details about your visit, it would help us address any specific issues you encountered and improve our services moving forward. We appreciate your input and hope to have the chance to offer you a better experience in the future.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
没有安全性
展开
酒店回复: Dear Debbie, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
2.0分
其他
展开
The people were so ride and nasty!! They didn’t have any shampoo, conditioner, or a decent breakfast. I wasn’t happy with the condition of the room & bathroom…. They really need to spend some money on a new renovation!!!!!
展开
酒店回复: Dear Guest, Thank you for commenting on your recent experience at our property. We sincerely apologize for the issues you experienced during your stay with us. Our goal is to ensure that all guests are well-informed about our hotel and amenities; therefore, we are sorry for any miscommunication that occurred on our end. Our guests frequently bring personal items to use in their suites, so we provide complimentary hair dryers and toiletries upon request at the front desk. We also regret your disappointment that our grab-and-go breakfast options didn't meet your expectations. We appreciate your feedback as it highlights areas where we can improve, and we will share this with our management team. Thank you for helping us enhance our guest experience.Sincerely,Hotel Management
4.0分
其他
展开
The room was definitely worn, but that wasn’t the issue. The issue was the clear amount of blood on the wall in the bathroom by the sink.
With that said the staff were friendly, helpful and kind. I was able to get a parking space by the door every time I left and came back. They had the coffee bar set up every morning and it was good and hot!
The bedding looked thin, but it was surprisingly warm and comfortable, as were the big ole fluffy pillows.
展开
酒店回复: Dear Guest, Thank you for choosing Extended Stay America and sharing your feedback. Our team always strives to maintain a caring and attentive environment, so it is wonderful that you found the staff friendly. Cleanliness remains our highest priority, and your feedback will be shared with our housekeeping team to ensure greater care is taken moving forward. We truly value your understanding and hope to provide an even more comfortable stay on your next visit.Sincerely,Hotel Management
2.0分
其他
The man at the front desk was absolutely wonderful, however the room needs a serious upgrade!.
展开
酒店回复: Dear Guest, Thank you for sharing your experience. We are pleased you received such warm and helpful service from our front desk associate, and we will be sure to share your kind words with him. Your feedback about the room condition is appreciated, and we will share it with our management team to explore ways to enhance comfort and presentation. We value your comments and look forward to welcoming you back for an improved stay.Sincerely,Hotel Management
1.0分
其他
Bathroom countertops and tub was stained and corroded. Towels were dingy and sandpaper like. No blankets on the bed, only 2 sheets.
展开
酒店回复: Dear Melody, We’re sorry to hear about the condition of your room. Your comfort matters deeply to us, and we regret that we didn’t deliver the quality you deserved. Your feedback has been shared with our housekeeping and maintenance teams for immediate review and correction. We appreciate you bringing these issues to our attention and hope you’ll consider giving us another chance to provide a better experience.Sincerely, Hotel Management
这家酒店基本上是供长期住宿的...基本上政府让老年人住在这家酒店...晚上你可以闻到外面的 **** 味，人们吸烟，但我想这在纽约已经很正常了..我附上了一些酒店外景的照片..
它很脏，有蟑螂，而且气味难闻。
非常友好的工作人员
我真的很喜欢它，因为他们对我很好。
我不喜欢那个地方
没有安全性
The people were so ride and nasty!! They didn’t have any shampoo, conditioner, or a decent breakfast. I wasn’t happy with the condition of the room & bathroom…. They really need to spend some money on a new renovation!!!!!
The room was definitely worn, but that wasn’t the issue. The issue was the clear amount of blood on the wall in the bathroom by the sink.
With that said the staff were friendly, helpful and kind. I was able to get a parking space by the door every time I left and came back. They had the coffee bar set up every morning and it was good and hot!
The bedding looked thin, but it was surprisingly warm and comfortable, as were the big ole fluffy pillows.
The man at the front desk was absolutely wonderful, however the room needs a serious upgrade!.
Bathroom countertops and tub was stained and corroded. Towels were dingy and sandpaper like. No blankets on the bed, only 2 sheets.