酒店回复: Dear Tong,Thank you for taking the time to share your feedback. We are glad to hear that certain aspects of your stay met your expectations, though we apologize if any part of your visit fell short. Your comments are valuable and will help us improve the overall experience for our guests. We hope you will consider giving us another opportunity in the future so we can provide a more seamless and comfortable stay that fully meets your needs.Sincerely,Hotel Management
2.0分
家庭亲子
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Everything smelled. The bathroom fan sounded like a jet running. Only nice thing was the laminate flooring throughout the entire room made me less worried about unclean carpet.
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酒店回复: Dear Jill,Thank you for sharing your experience. We sincerely apologize for the discomfort you encountered during your stay, including the odors and noise, as this falls short of the standard of comfort we aim to provide. We appreciate your recognition of the flooring, which helps maintain a clean environment. Your feedback is valuable in guiding improvements to our rooms and amenities. We hope you will consider staying with us again, giving our team the opportunity to provide a more comfortable, quiet, and enjoyable experience on your next visit.Sincerely,Hotel Management
4.0分
其他
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Best hotel for the cost
They switched my fridge for a working one which I appreciated. The room was clean. The shower was hot and plentiful. The A/C unit worked well. The bed was comfortable. The staff were pleasant. This is a great value for the money.
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酒店回复: Dear Lisa, We are glad you found us to be the best choice for the price! It is wonderful to hear that our team and amenities made your visit so comfortable. We are delighted that our quick attention to your needs added to your experience. Thank you for sharing your kind words — we look forward to welcoming you back to Extended Stay America for another great stay soon.Sincerely,Hotel Management
3.0分
其他
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The staff are incredibly polite and kind so I give 2 thumbs up for that. It was a good price and the booking and check in were seamless and non stressful.
However my worst issue was that several people ran TVs all night or music very late and I was unable to sleep, which I really needed.
If the room had been quieter, my review would be much better.
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酒店回复: Dear Alice,Thank you for your kind words regarding our team and the check-in process. We are pleased to know those aspects made your visit easier. At the same time, we sincerely regret that disturbances during the night prevented you from resting as you had hoped. Your comfort is very important to us, and we apologize for this disruption. We appreciate your feedback and would love the chance to welcome you back for a more peaceful and restorative stay.Sincerely,Hotel Management
3.0分
商务出差
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I’ve stayed here a few times. This room, carpet had obvious spill stains on carpet and fridge kept making loud noises at 2 am. I was in no mood to change rooms at 2 am so just dealt with it till I checked out. Ok for the price
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酒店回复: Dear Pauline, Thank you for sharing your feedback and for being a returning guest. We sincerely apologize for the disruptions you experienced with your room, including the condition of the carpet and the noise from the refrigerator. Your comments are valuable and will help guide improvements to ensure a more comfortable and restful stay for our guests. We appreciate your perspective and hope you will consider returning in the future, allowing us to provide a smoother, more enjoyable experience that reflects the level of care and quality we strive to offer.Sincerely,Hotel Management
1.0分
商务出差
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The room was really dirty. Paper thin walls, no hot water. Curtains didn’t close all the way and very bright in the room at night.I had to be at Mayo for an illness im dealing with and got no sleep. I will not stay here again.
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酒店回复: Dear Chiellcie,Thank you for sharing your experience. We are truly sorry to hear about the discomfort you faced, especially while dealing with a medical situation, and we sincerely apologize for the room conditions and lack of rest. We understand the importance of a peaceful and well-equipped stay, and your feedback has been shared with our team to address these issues and improve our services. While there are certain operational limitations, we are committed to enhancing the guest experience and hope you might consider giving us another opportunity in the future for a more comfortable and restful visit.Sincerely,Hotel Management
4.0分
商务出差
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Staff were friendly, professional & very helpful!
Spacious 1-bed room. Plenty of closet space & dresser with drawers. Nice kitchen set-up with fridge, stovetop & mic. Empty cabinets & drawers, but got some supplies once we realized you need to request any utensils, dishes, cookware from front desk. Table & 2 chairs. Bare-bones amenities (no tissues?!), no counter space in bathroom.
Hallway smelled like pot, and room musty/damp.
Didn’t see the “Grab & Go” bagged breakfast, but desk staff said it was a pastry, granola bar & coffee.
Adequate accommodations for a budget motel…good reminder that ‘you get what you pay for’.
Met our needs for a cheap one-night stay.
5.0分
其他
Clean and spacious room and the light breakfast. Close to all my needs.
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酒店回复: Dear Carmen,We are delighted to hear that you enjoyed your clean and comfortable room! It is wonderful knowing the breakfast and convenient location added to a positive experience. Your kind words mean a lot to our team and encourage us to continue providing a welcoming environment for all our guests. We look forward to having you stay with us again soon at Extended Stay America!Sincerely,Hotel Management
5.0分
其他
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Extended Stay hotels are always a good stay in a clean, comfortable room and a safe environment. The Rochester Extended Stay certainly upheld those standards. Would definitely stay again.
酒店很干净。入住手续办理得很顺利，工作人员都非常友好！虽然他们没有提供热早餐，但我还是会因为工作人员及其友善的态度再次入住。我会向其他人推荐这家酒店。
好的！
Everything smelled. The bathroom fan sounded like a jet running. Only nice thing was the laminate flooring throughout the entire room made me less worried about unclean carpet.
Best hotel for the cost
They switched my fridge for a working one which I appreciated. The room was clean. The shower was hot and plentiful. The A/C unit worked well. The bed was comfortable. The staff were pleasant. This is a great value for the money.
The staff are incredibly polite and kind so I give 2 thumbs up for that. It was a good price and the booking and check in were seamless and non stressful.
However my worst issue was that several people ran TVs all night or music very late and I was unable to sleep, which I really needed.
If the room had been quieter, my review would be much better.
I’ve stayed here a few times. This room, carpet had obvious spill stains on carpet and fridge kept making loud noises at 2 am. I was in no mood to change rooms at 2 am so just dealt with it till I checked out. Ok for the price
The room was really dirty. Paper thin walls, no hot water. Curtains didn’t close all the way and very bright in the room at night.I had to be at Mayo for an illness im dealing with and got no sleep. I will not stay here again.
Staff were friendly, professional & very helpful!
Spacious 1-bed room. Plenty of closet space & dresser with drawers. Nice kitchen set-up with fridge, stovetop & mic. Empty cabinets & drawers, but got some supplies once we realized you need to request any utensils, dishes, cookware from front desk. Table & 2 chairs. Bare-bones amenities (no tissues?!), no counter space in bathroom.
Hallway smelled like pot, and room musty/damp.
Didn’t see the “Grab & Go” bagged breakfast, but desk staff said it was a pastry, granola bar & coffee.
Adequate accommodations for a budget motel…good reminder that ‘you get what you pay for’.
Met our needs for a cheap one-night stay.
Clean and spacious room and the light breakfast. Close to all my needs.
Extended Stay hotels are always a good stay in a clean, comfortable room and a safe environment. The Rochester Extended Stay certainly upheld those standards. Would definitely stay again.