Property is showing its age. Great to have coffee shop, bar, lounge, dining room and rooftop bar on property.
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酒店回复: Thank you, Ann, for your feedback and for staying with us. We’re glad you enjoyed the on-site amenities, and we appreciate your comments about the property’s condition as we continue making improvements. We hope to welcome you back again soon!
4.0分
其他
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The photos made me think there was more lounging with friends and family space in the hotel, but there is none of that at all. We were worried when we first arrived because it seemed like a loud, party-type of place, but our room was comfortable and we had no trouble sleeping. Luckily we found street parking nearby for our two vehicles as the hotel only offers valet and it is $55 per night per vehicle. The rooms were clean, spacious, and comfortable with the only issues being very thin blankets on the beds and no fan in the bathroom. My daughter also wished there was an outlet in the hall near the full length mirror where she did her hair and makeup. Also: please put towel hooks right by the shower curtain. There is plenty of room for them.
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酒店回复: Dear Bryana,Thank you for taking the time to share such thoughtful feedback about your stay with us. We’re glad to hear that, despite your initial concerns, you found your room clean, spacious, comfortable, and quiet—our team will be happy to know this.We appreciate your comments regarding lounge space, as well as your suggestions about towel hooks, bathroom ventilation, blanket thickness, and outlet placement. Feedback like yours is incredibly valuable and helps guide our ongoing improvements. We’ll be reviewing these points with our team to see how we can enhance the guest experience moving forward.We understand the concern about parking as well, and we’re glad you were able to find nearby street parking that worked for your stay.Thank you again for staying with us, and we hope to welcome you and your family back for an even better experience next time.
5.0分
其他
The staff was amazing. Apparently they were out of soap so when I asked for soap, they brought me a full size Dove bar soap.
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酒店回复: Dear Tiffany,Thank you so much for your wonderful review and for staying with us! We’re thrilled to hear that our team made such a positive impression during your visit. Even when items run low, our goal is always to make sure you’re taken care of—so we’re glad the full-size Dove soap was helpful.We truly appreciate you sharing your experience and photos. It was a pleasure having you with us, and we look forward to welcoming you back again soon!
4.0分
其他
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I love this property and the bar on the roof with a great view as well as the amazing restaurant downstairs. The lounge w the live jazz band is great too. Bar staff and the valet / door people / hostess were all really great. The front desk staff needed help and was not as welcoming some of the time. Some of the public facilities could be cleaner such as the lobby restroom which was a mess at 8am from the night prior bar crowd. Other than that great food great drinks and a welcoming door staff at all times. Highly recommend
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酒店回复: Dear Michael,Thank you so much for sharing your feedback and for choosing to stay with us. We’re delighted to hear how much you enjoyed the rooftop bar, the restaurant, and the live jazz lounge. It’s wonderful to know our bar staff, valet, door team, and host staff helped make your experience memorable.We truly appreciate your comments regarding the front desk and the lobby restroom. Your observations are important, and we will be addressing these areas with our team to ensure our service and facilities consistently meet the high standards we strive for.We’re thrilled that, overall, you had a great stay and would recommend our property. We look forward to welcoming you back and providing an even better experience on your next visit.Warm regards,
5.0分
家庭亲子
The moring staff at front counter had a dry personality. Not friendly at all other staff excellent ln the day we left
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酒店回复: Dear Debbie,Thank you for sharing your feedback and for choosing to stay with us. We’re glad to hear that most of our team made a great impression during your stay.We’re sorry to learn that your experience with our morning front desk staff did not reflect the friendly service we strive to provide. We appreciate you bringing this to our attention, and we will be addressing it with the team to ensure a more welcoming experience for all guests moving forward.Thank you again for your comments. We hope to have the opportunity to welcome you back for an even better stay.
3.0分
其他
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I booked the hotel because of the world-class restaurant, but I failed to learn that nothing is open on Mondays and Tuesdays. We left on Wednesday morning. I paid for the room through *******, but was surprised by the New Orleans added taxes for Destination Amenity fees, Convention tax, tourist tax, state taxes, city taxes and parking taxes. What really irritated me was the tax on the total amount of taxes I paid.
5.0分
家庭亲子
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Pontchartrain hotel is beautiful! Loved the vintage feel. Staff were always helpful. Trolley stop directly across the street from the hotel entrance. Bar upsatstaits and downstairs. Nice little breakfast restaurant as well
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酒店回复: Dear Barbara,Thank you so much for your wonderful review and for choosing to stay with us. We’re delighted to hear that you enjoyed the beauty and vintage charm of the Pontchartrain Hotel. It’s great to know our team made you feel well taken care of and that our convenient location—and its trolley access—added to your experience.We’re also happy you had the chance to enjoy the bars and our breakfast restaurant during your stay.We truly appreciate your kind words and hope to welcome you back again soon!
4.0分
其他
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It is a pretty good location and very easy to get on the green trolley car out the front door. Easy walk across street to get on streets walking towards Magazine Street to see street after street of the beautiful homes in this part of the Garden District. Staff was friendly. Little coffee shop off lobby was good and served the wonderful French Truck
coffee.
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酒店回复: Dear Thomas,Thank you for taking the time to share your feedback and for choosing to stay with us. We're delighted to hear that you enjoyed our convenient location, easy access to the trolley, and the beautiful walks through the Garden District. It's wonderful to know our team made you feel welcome and that you enjoyed the coffee shop and French Truck coffee.
酒店位于花园区，地理位置优越，乘坐有轨电车很方便。
员工很友好。如果你喜欢新奥尔良的复古风情，这家酒店会是你的完美选择。
我们住的是套房。床非常舒服。额外的起居室也很棒。
千万不要错过他们令人惊叹的屋顶酒吧美景。
不过，酒店需要翻新一下了。
地毯很旧，浴室插座坏了。整个浴室都需要翻新。需要增加更多的照明设备。有一部电梯停运了，另一部也坏了半天。
房间打扫总是跟不上，和前台反复说了好几次还是不打扫的。房间整体风格比较老式，该有的都有，浴室特别空，太老式了老想到恐怖电影。开门用的是钥匙，房间号还是两把钥匙相加之和，整体是比较神奇的体验，一个保持自己风格远离现代化和商业化的酒店。
Property is showing its age. Great to have coffee shop, bar, lounge, dining room and rooftop bar on property.
The photos made me think there was more lounging with friends and family space in the hotel, but there is none of that at all. We were worried when we first arrived because it seemed like a loud, party-type of place, but our room was comfortable and we had no trouble sleeping. Luckily we found street parking nearby for our two vehicles as the hotel only offers valet and it is $55 per night per vehicle. The rooms were clean, spacious, and comfortable with the only issues being very thin blankets on the beds and no fan in the bathroom. My daughter also wished there was an outlet in the hall near the full length mirror where she did her hair and makeup. Also: please put towel hooks right by the shower curtain. There is plenty of room for them.
The staff was amazing. Apparently they were out of soap so when I asked for soap, they brought me a full size Dove bar soap.
I love this property and the bar on the roof with a great view as well as the amazing restaurant downstairs. The lounge w the live jazz band is great too. Bar staff and the valet / door people / hostess were all really great. The front desk staff needed help and was not as welcoming some of the time. Some of the public facilities could be cleaner such as the lobby restroom which was a mess at 8am from the night prior bar crowd. Other than that great food great drinks and a welcoming door staff at all times. Highly recommend
The moring staff at front counter had a dry personality. Not friendly at all other staff excellent ln the day we left
I booked the hotel because of the world-class restaurant, but I failed to learn that nothing is open on Mondays and Tuesdays. We left on Wednesday morning. I paid for the room through *******, but was surprised by the New Orleans added taxes for Destination Amenity fees, Convention tax, tourist tax, state taxes, city taxes and parking taxes. What really irritated me was the tax on the total amount of taxes I paid.
Pontchartrain hotel is beautiful! Loved the vintage feel. Staff were always helpful. Trolley stop directly across the street from the hotel entrance. Bar upsatstaits and downstairs. Nice little breakfast restaurant as well
It is a pretty good location and very easy to get on the green trolley car out the front door. Easy walk across street to get on streets walking towards Magazine Street to see street after street of the beautiful homes in this part of the Garden District. Staff was friendly. Little coffee shop off lobby was good and served the wonderful French Truck
coffee.