Loved the location and the lounge but it smells like a nursing home in the room. It is an old building and has that smell .
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酒店回复: Thank you for your feedback! I’m glad you enjoyed the location and lounge. I’m sorry the room had an unpleasant odor - we understand how that can affect your stay. Our team is addressing this to ensure fresher conditions for future guests!
4.0分
朋友出游
Good location near Magazine St for shopping and on tram route for French Quarter. Old fashioned stylish hotel with great live jazz music in the evening.
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酒店回复: Thank you for your review - we look forward to seeing you again in the future!
3.0分
情侣出游
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This historic hotel is absolutely lovely, the streetcar is right outside the front door so it's easy to get around and super convenient. The room was great, and I loved the uniqueness of it. The accessible restroom was large and had everything that I needed.
While the staff was kind, they weren't the most helpful. We had trouble finding a spot to park and unload on our arrival, and when we called the front desk asking for instructions, they didn't have any solutions for us other than "park in the unloading zone". The unloading zone wasn't visible and was full, so we had to circle the hotel for 20-30 minutes before we could even get inside, which was stressful on an unfamiliar city, especially one as busy as New Orleans. Cleaning staff did not come into the room each day, so whenever we needed anything (additional towels, toilet paper, to have the trash taken out, etc.) we had to call and ask for it specifically. There were also many times when we tried to call the front desk for assistance, and nobody answered. While it didn't ruin our stay by any stretch of the imagination, I've had much better service at much cheaper hotels, and I expected better.
The restaurants at the hotel were quite good. We were able to get dinner at the Bayou Bar our first night and the burger and catfish sandwich were great, and the silver whistle is great.
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酒店回复: Thank you for sharing your detailed feedback. I’m happy to hear you enjoyed the historic charm, unique room, and our restaurants. I’m truly sorry for the challenges you faced with parking, communication, and housekeeping service - that’s not the level of attentiveness we strive to provide. Your comments have been shared with our team so we can improve these areas. We appreciate your insights and hope to offer a smoother, more seamless experience next time!
5.0分
情侣出游
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Lots of character and excellent location. Outside needs sprucing up, and grout in shower needs attention as well as the door handle to the room. It’s falling off. The deadbolt locks the door, so the handle is not really functional, but it’s a bad look. The devil is in the details.
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酒店回复: So glad you enjoyed your stay, Wendy! We appreciate the feedback and we’ll take care of those small things right away.
5.0分
情侣出游
Very friendly staff. Unique decor. Great options for food, drinks, and entertainment on site. Easy access to local transportation.
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酒店回复: Thank you, Matthew! We’re delighted you enjoyed our staff, décor, and on-site offerings. We look forward to welcoming you back soon.
5.0分
情侣出游
Loved the physical key, room service did not always replenish water or coffee cups, but did always provide new towels.
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酒店回复: Thank you, Meagan, for your great review! We’re glad you enjoyed your stay and appreciated the charm of our physical keys. We apologize for the oversight with water and cups, and we’ll share this with our team to improve. We’re happy you still had a positive experience and look forward to welcoming you back.
5.0分
商务出差
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I've been to New Orleans a few different times, and this was by far the best hotel I've stayed in so far. The rooms were very clean and comfortable, quiet, relaxing atmosphere, and the on-site bars and food service were all amazing. I'll definitely be staying here again on my next trip to New Orleans.
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酒店回复: Thank you, Adam, for your kind words. We’re so glad you enjoyed your stay, from the rooms to the atmosphere and our dining outlets. We look forward to welcoming you back on your next visit to New Orleans.
5.0分
其他
Room was clean. Staff was warm and helpful. The hotel has character. I’m up for staying here again.
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酒店回复: Thank you, James! We’re so glad you enjoyed your stay and look forward to welcoming you back.
酒店位于花园区，地理位置优越，乘坐有轨电车很方便。
员工很友好。如果你喜欢新奥尔良的复古风情，这家酒店会是你的完美选择。
我们住的是套房。床非常舒服。额外的起居室也很棒。
千万不要错过他们令人惊叹的屋顶酒吧美景。
不过，酒店需要翻新一下了。
地毯很旧，浴室插座坏了。整个浴室都需要翻新。需要增加更多的照明设备。有一部电梯停运了，另一部也坏了半天。
房间打扫总是跟不上，和前台反复说了好几次还是不打扫的。房间整体风格比较老式，该有的都有，浴室特别空，太老式了老想到恐怖电影。开门用的是钥匙，房间号还是两把钥匙相加之和，整体是比较神奇的体验，一个保持自己风格远离现代化和商业化的酒店。
Loved the location and the lounge but it smells like a nursing home in the room. It is an old building and has that smell .
Good location near Magazine St for shopping and on tram route for French Quarter. Old fashioned stylish hotel with great live jazz music in the evening.
This historic hotel is absolutely lovely, the streetcar is right outside the front door so it's easy to get around and super convenient. The room was great, and I loved the uniqueness of it. The accessible restroom was large and had everything that I needed.
While the staff was kind, they weren't the most helpful. We had trouble finding a spot to park and unload on our arrival, and when we called the front desk asking for instructions, they didn't have any solutions for us other than "park in the unloading zone". The unloading zone wasn't visible and was full, so we had to circle the hotel for 20-30 minutes before we could even get inside, which was stressful on an unfamiliar city, especially one as busy as New Orleans. Cleaning staff did not come into the room each day, so whenever we needed anything (additional towels, toilet paper, to have the trash taken out, etc.) we had to call and ask for it specifically. There were also many times when we tried to call the front desk for assistance, and nobody answered. While it didn't ruin our stay by any stretch of the imagination, I've had much better service at much cheaper hotels, and I expected better.
The restaurants at the hotel were quite good. We were able to get dinner at the Bayou Bar our first night and the burger and catfish sandwich were great, and the silver whistle is great.
Lots of character and excellent location. Outside needs sprucing up, and grout in shower needs attention as well as the door handle to the room. It’s falling off. The deadbolt locks the door, so the handle is not really functional, but it’s a bad look. The devil is in the details.
Very friendly staff. Unique decor. Great options for food, drinks, and entertainment on site. Easy access to local transportation.
Loved the physical key, room service did not always replenish water or coffee cups, but did always provide new towels.
I've been to New Orleans a few different times, and this was by far the best hotel I've stayed in so far. The rooms were very clean and comfortable, quiet, relaxing atmosphere, and the on-site bars and food service were all amazing. I'll definitely be staying here again on my next trip to New Orleans.
Room was clean. Staff was warm and helpful. The hotel has character. I’m up for staying here again.