酒店回复: Dear Amy,Thank you for your feedback. We’re sorry to hear that the gym did not meet your expectations. Your comments are important, and we’ll be reviewing the fitness area to ensure it is properly maintained and usable for our guests. We appreciate you bringing this to our attention and hope to provide you with a better experience on your next stay.
3.0分
其他
Room had rust all over bathroom door frame. Some black mold around bathtub. No laundry bags in closet.
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酒店回复: Hi Mary Jane,Thank you for taking the time to share your feedback. I'm very sorry to hear about the condition of your bathroom and the missing amenities—this is not the experience we want for our guests. Our maintenance and housekeeping teams have been notified to address the rust and mold immediately, and we will ensure laundry bags are properly stocked moving forward. We appreciate you bringing these concerns to our attention and hope you’ll consider giving us another opportunity to provide you with a much better stay.
5.0分
家庭亲子
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Because Expedia's calendars indicates days rather than nights, what I thought was a reservation for 3 nights was a reservation for 2 nights and three days, so I had to book a room for an additional night. The staff was very helpful in letting us stay in the same room for that third night.
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酒店回复: Hello Terry,Thank you for your excellent rating and kind comments. We’re glad our team could assist with your reservation issue and keep you in the same room for your extended stay. We appreciate you choosing us and hope to welcome you again.
1.0分
家庭亲子
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Cockroach infested and ants in room. When i asked for refund they had told me they will refund me if i dont post any reviews on google or social media. Well i think people should know about it and not hide that. Gross
My family and i have stayed there plenty of times with previous owners and now with the new owners will never stat there again. Dont stay there unless u want ur property infested with roaches. Pictures are in the post.
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酒店回复: Dear Chelsy,Thank you for bringing this to our attention. We are very sorry for the concerns you experienced during your stay. What you described is not acceptable, and we take all reports of cleanliness or pest-related issues extremely seriously. Our management team has already initiated a full inspection and is working with our professional service providers to ensure the room and surrounding areas meet our standards.Regarding your refund concern, we want to clarify that guest feedback—positive or negative—never impacts whether a refund is issued. We apologize if there was any misunderstanding during your conversation with staff.
5.0分
其他
Room was great! Only complaint is that outside lights weren’t on in the driveway and I felt unsafe parking alone! Very dark from street to hotel!
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酒店回复: Dear David,Thank you for your 10/10 rating! We’re glad you enjoyed your room and appreciate your feedback regarding the lighting in the driveway. Safety is very important to us, and we’ll be sure to address this so all guests feel secure when arriving at night. We hope to welcome you back soon!Option 2:
2.0分
其他
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The cable television was not working for over three hours. The heat/AC wall unit was not in working order in my room. They had to send a technician to fix it. The wifi was weak and internet could not be used without my hot spot.
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酒店回复: Dear Brenda,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the cable TV, heating unit, and Wi-Fi connection during your stay. Your comfort is very important to us, and we regret that we fell short this time. We appreciate you bringing these issues to our attention so we can ensure they are resolved promptly. We hope to have another opportunity to provide you with a more seamless and enjoyable stay in the future.
3.0分
其他
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Staff was very courteous. Room could have been cleaner. Searched everywhere for TV remote. Finally found under bed along with food and garbage. Shower handle turned 360 degrees, hard to regulate and shut off. Decent hotel that could use some TLC.
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酒店回复: Thank you, David, for taking the time to share your feedback. We’re glad to hear our staff was courteous, but we sincerely apologize for the cleanliness and maintenance issues you experienced in your room. This is certainly not the standard we aim to provide, and we will address your concerns with our housekeeping and maintenance teams immediately to ensure improvements are made. We appreciate your honest feedback and hope you’ll consider giving us another chance to provide a more comfortable and enjoyable stay in the future.
5.0分
商务出差
Friendly and courteous staff, accommodations were top notch!
Will be sure to book another stay at La Quinta Inn & Suites by Wyndham.
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酒店回复: Thank you so much, Victoria, for your fantastic feedback! We’re delighted to hear that our friendly and courteous staff made your stay enjoyable and that you found our accommodations top-notch. Knowing that you plan to book with us again truly makes our day! We look forward to welcoming you back to La Quinta Inn & Suites by Wyndham soon and are excited to provide another comfortable and memorable stay. Your support means the world to us!
1.0分
其他
Our room was dirty. The smoke detector was broken. Shower curtain and shower had stains. Towels at the pool had stains. Just a gross experience
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酒店回复: Dear Tyler,Thank you for bringing these concerns to our attention. We’re sorry your experience did not meet expectations. Cleanliness and maintenance are top priorities, and we’ll be reviewing your comments with our team to ensure improvements are made.
蟑螂！！不退款！！别住这儿。
没有可用的健身房
Room had rust all over bathroom door frame. Some black mold around bathtub. No laundry bags in closet.
Because Expedia's calendars indicates days rather than nights, what I thought was a reservation for 3 nights was a reservation for 2 nights and three days, so I had to book a room for an additional night. The staff was very helpful in letting us stay in the same room for that third night.
Cockroach infested and ants in room. When i asked for refund they had told me they will refund me if i dont post any reviews on google or social media. Well i think people should know about it and not hide that. Gross
My family and i have stayed there plenty of times with previous owners and now with the new owners will never stat there again. Dont stay there unless u want ur property infested with roaches. Pictures are in the post.
Room was great! Only complaint is that outside lights weren’t on in the driveway and I felt unsafe parking alone! Very dark from street to hotel!
The cable television was not working for over three hours. The heat/AC wall unit was not in working order in my room. They had to send a technician to fix it. The wifi was weak and internet could not be used without my hot spot.
Staff was very courteous. Room could have been cleaner. Searched everywhere for TV remote. Finally found under bed along with food and garbage. Shower handle turned 360 degrees, hard to regulate and shut off. Decent hotel that could use some TLC.
Friendly and courteous staff, accommodations were top notch!
Will be sure to book another stay at La Quinta Inn & Suites by Wyndham.
Our room was dirty. The smoke detector was broken. Shower curtain and shower had stains. Towels at the pool had stains. Just a gross experience