酒店回复: We are sorry that you did not have a great experience. That is not typical of the team. We have done additional training as to the proper procedure for lost and found items.
酒店回复: We do apologize for the issues you had during your stay. We appreciate your feedback and have used it to do additional training with our team. We do have some new team members and they are working hard to better improve things at the property.
酒店回复: We do apologize that you had issues. We will check the room you were in to ensure the black out curtains are in working order. Each room has the roller shade that should come down to prevent light into the room. We appreciate you bringing it to our attention so we can get that corrected.
酒店回复: We do apologize that the website did not reflect that. We have put in a request to have that updated and will followup to ensure it gets updated.
1.0分
其他
原文
翻译提供方：Google
我们很兴奋能入住您的酒店。但发生了一件意外事件，我们无法出行。我们已申请退款至原借记卡。
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酒店回复: We are sorry that you could not make it for your stay. We hope you were able to receive the refund to your card.
2.0分
其他
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Check in was fine. Great room! We were happy as usual, because we had stayed here almost 10 years before.
The morning after our one night visit was met with “NO HOT WATER AT 6:16AM!!
I called the desk and was told that I should just run the hot water for 10-15 minutes and”IT MIGHT GET HOT AGAIN!!??”
I believe a LARGE PART” of a one night visit includes the guarantee of a hot shower early the next morning??!! AM I WRONG??
I told the desk person that I thought that no hot water was something that should require the owner/managers to make an adjustment in the room charge!! All she said was “Well you’ll have to talk to the manager!”
SO WHERE WAS THE MANAGER WHEN WE WERE THERE???
WE DESERVED HOT WATER, and a SUBSTANTIAL DISCOUNT” if that didn’t
happen!!
THEY DON’T CARE AT ALL! TOTALLY WRONG!!!
Sincerely, Bruce Jensen
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酒店回复: Dear Mr. Jensen,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with the hot water during your stay. We understand how important a comfortable stay and a hot shower are to our guests, and we regret that this issue affected your visit.After your checkout, we immediately checked the room and found the hot water functioning properly. Additionally, no other guests have reported similar concerns since. However, we appreciate you bringing this matter to our attention, as we take all feedback seriously and will continue to monitor the situation closely.We value your continued patronage—especially as a returning guest—and hope you will give us another opportunity to provide you with the comfortable and enjoyable stay you have experienced in the past.
5.0分
情侣出游
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Pleased we were able to have a muffin and coffee before actual free breakfast started. We leave so early that we usually miss out! Our VIP drink was a bottle of water. Was expecting a little more but still nice.
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酒店回复: We Truly value your feedback, as its help us identify the areas where we can improve. We sincerely appreciate your business.
4.0分
其他
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The room was very clean. The motel is dated, but very clean. The hot breakfast was good and had a variety of food available as well as the muffins, oatmeal, and other typical offerings.
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酒店回复: We Truly value your feedback, as its help us identify the areas where we can improve. We sincerely appreciate your business.
住了好多天，感觉不错，去犹他也方便
房间比我想象的要宽敞，早餐也很棒。
不小心把一些衣服落在房间里了。打电话叫他们去取，工作人员说不在失物招领处，不愿意帮忙。其中一件衣服是一条只穿过一次的牛仔裙。我实在无法相信它不是被客房服务人员拿走的。
房间虽然还算干净，但看起来破旧不堪，床也凹凸不平。早餐也不怎么样。硬邦邦的贝果和黏糊糊的香肠。如果每晚60-70美元的价格还算合理，但115美元的价格对于这家酒店的整体质量来说太高了。
我们的房间面向停车场，光线充足。可惜的是，房间里只有一层薄薄的窗帘，所以光线很亮（我本来可以看书的）。除此之外，我们还会再住这里，只是换个房间而已。
如果网站能公布泳池和热水浴缸暂停使用就好了。带孩子旅行通常都会有人抱怨这一点。我们本来想预订其他地方的。
我们很兴奋能入住您的酒店。但发生了一件意外事件，我们无法出行。我们已申请退款至原借记卡。
Check in was fine. Great room! We were happy as usual, because we had stayed here almost 10 years before.
The morning after our one night visit was met with “NO HOT WATER AT 6:16AM!!
I called the desk and was told that I should just run the hot water for 10-15 minutes and”IT MIGHT GET HOT AGAIN!!??”
I believe a LARGE PART” of a one night visit includes the guarantee of a hot shower early the next morning??!! AM I WRONG??
I told the desk person that I thought that no hot water was something that should require the owner/managers to make an adjustment in the room charge!! All she said was “Well you’ll have to talk to the manager!”
SO WHERE WAS THE MANAGER WHEN WE WERE THERE???
WE DESERVED HOT WATER, and a SUBSTANTIAL DISCOUNT” if that didn’t
happen!!
THEY DON’T CARE AT ALL! TOTALLY WRONG!!!
Sincerely, Bruce Jensen
Pleased we were able to have a muffin and coffee before actual free breakfast started. We leave so early that we usually miss out! Our VIP drink was a bottle of water. Was expecting a little more but still nice.
The room was very clean. The motel is dated, but very clean. The hot breakfast was good and had a variety of food available as well as the muffins, oatmeal, and other typical offerings.