The check-in girl needed to speak slower and enunciate better. She was very good at her job!
Staff allowed a customer to cook many waffles for her kids for the day. Others could not use the machine.
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酒店回复: We appreciate your feedback on your recent stay with us. I am sorry to hear that we failed to exceed your expectations but I can assure you we take all guest reviews very seriously as it is the best tool we have to continually improve the overall guest experience.
4.0分
其他
Shower needed work and mattress was okay but not great. Good breakfast and very good service.
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酒店回复: Thank you for taking the time to give us your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience
5.0分
家庭亲子
The room was exceptionally clean, the staff was very friendly and the breakfast was delicious! We will use this hotel every time we return to Shreveport.
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酒店回复: Thank you for choosing to stay with us at the Homewood Suites Shreveport. I am glad to hear that you enjoyed your stay and that our staff was helpful! I will be sure to share your comments with them. I hope you will return should your travels bring you back this way. Thanks again for your kind words and we really hope to see you the next time you are in Shreveport
3.0分
情侣出游
The property was nice, room was nice, spacious and clean. The shower had low water pressure and didn’t get hot.
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酒店回复: Thank you for taking the time to give us your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience
5.0分
家庭亲子
It has everything we’ve come to expect from a Homewood. Good people, Good service, good breakfast, clean rooms.
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酒店回复: I am pleased to hear that the restaurant staff was nice, attentive and courteous and we hope to welcome you back again in the future to be able to provide you with the 5 star experience you deserve.
帮我们老板定的。简直不要太赞，他非常满意。真的好，价格也是种花吧。整体都很干净。非常赞。老板说下次还住那里
绝对不推荐。
这家酒店太糟糕了。员工态度还算友好，但整栋楼都需要彻底翻新。到处都散发着难闻的气味，而且非常脏。酒店位于一条伐木路的尽头，去那里的路上你还会经过一家废弃的拉玛达酒店，那地方看起来就像是从**电影里走出来的一样。
房间、小厨房和浴室都很脏。洗碗机里还留着脏兮兮的盘子。我们闻到一股味道，就是从那里散发出来的。床单不干净，浴室也完全没打扫过。马桶座圈上有结痂的东西，地板很脏，一看就知道没拖过。
没什么特别的。房间很脏，遥控器脏兮兮的，浴室地板也很脏，到处都是灰尘，浴室门后挂着一条用过的毛巾，还散发着一股难闻的气味。我跟他们说了，他们回复说“已经通知客房部了”。真是无语，你们的房间清洁工作真的需要好好改进一下。
我喜欢这家酒店提供的热腾腾的现成早餐，而且非常美味。但我不喜欢的是，走廊和我住的房间里有一股难闻的气味。
The check-in girl needed to speak slower and enunciate better. She was very good at her job!
Staff allowed a customer to cook many waffles for her kids for the day. Others could not use the machine.
Shower needed work and mattress was okay but not great. Good breakfast and very good service.
The room was exceptionally clean, the staff was very friendly and the breakfast was delicious! We will use this hotel every time we return to Shreveport.
The property was nice, room was nice, spacious and clean. The shower had low water pressure and didn’t get hot.
It has everything we’ve come to expect from a Homewood. Good people, Good service, good breakfast, clean rooms.