酒店回复: Dear Guest,Thank you for staying with us at Comfort Inn Rockland - Boston. We are glad you had an overall comfortable stay and appreciated our clean accommodations and the spacious parking. However, we are sorry to hear that our service did not live up to your standards or ours. Please accept our apologies, and rest assured, we will address this appropriately to ensure this is not repeated. Thank you once again, and we hope to welcome you back soon.Sincerely,Raymond Spirlet,General Manager
4.0分
其他
The room was very clean. The staff was cheerful and very very helpful. There are not a lot of amenities, but the breakfasts were terrific.
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酒店回复: Dear Guest,Thank you for staying with us and for the kind review. We appreciate you taking the time to comment on your wonderful experience with our welcoming staff, well-maintained rooms, amenities and most especially our complimentary breakfast. We know how much this adds value to our guests’ stay and we are always pleased to hear that it is one of the highlights of their visit. It has been a pleasure to host you, and we look forward to having you back at Comfort Inn Rockland – Boston. Sincerely,Raymond Spirlet,General Manager
4.0分
其他
Clean, comfortable and quiet.
Coffee was weak and food wasn’t very warm. Overall pleasant stay. Loved the fireplace on a rainy ,cold Nov..
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酒店回复: Dear Guest,Thank you for staying with us at Comfort Inn Rockland – Boston. We are glad you had an overall good stay and appreciated our quiet, clean and comfortable accommodations and the fireplace. Your feedback regarding the food and coffee are noted and will be shared with our food and beverage team. It will be our pleasure to host your next stay when you are back in the area.Sincerely,Raymond Spirlet,General Manager
1.0分
商务出差
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Multiple electrical cords and extension cords placed unsafely under the mattress. Internet and TV did not work. We stood at the desk while guests came down multiple times saying they were given a key to an oqupied room 4 times! We felt very unsafe.
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酒店回复: Dear Guest,We are very disappointed that we did not meet your expectations. This is not what we are about, and we sincerely apologize for the shortfalls experienced during your stay. Please know that your review has been forwarded to our department heads, and corrective action has been implemented. We hope to have the opportunity to welcome you again in the future to show you that this is not emblematic of our standards.Sincerely,Raymond SpirletGeneral Manager
4.0分
其他
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Breakfast was surprisingly good - eggs, sausage links. Staff kept everything stocked and neat. My only issue with the stay is that the chair in my room was missing. No big deal - I just hung out on the bed. But a reading chair would have been better.
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酒店回复: Dear Guest,Thank you for your feedback on Comfort Inn Rockland - Boston. We are happy to know that you had a good time while here and enjoyed the breakfast. Your insights are valuable, and we will take them into consideration as we continuously strive to enhance our guest experience. Thank you once again, and we hope to welcome you back soon.Sincerely,Raymond Spirlet,General Manager
5.0分
其他
Staff were all really friendly and helpful, breakfast was excellent! I'd highly recommend if you are going to be in the area.
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酒店回复: Dear Guest,Thank you for staying with us and for the kind review of Comfort Inn Rockland - Boston. We appreciate you taking the time to comment on your wonderful experience with our welcoming staff, and most especially our complimentary breakfast. We truly appreciate the recommendation, and we look forward to seeing you again on your next visit to the area.Sincerely,Raymond Spirlet,General Manager
4.0分
商务出差
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The hotel was clean, the room was roomy, clean, the pillows were the best.
The breakfast was awesome, the woman who runs the kitchen served the FRESHES food.
The only complaint was the hallway on the 2nd floor was overly smelly with a pungent smell of moth balls.
9.7
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酒店回复: Dear Guest,Thank you for staying with us and for the kind review. We appreciate you taking the time to comment on your wonderful experience with our welcoming staff, well-maintained rooms, and our complimentary breakfast. Your additional feedback is noted and will be shared with the appropriate individuals. It has been a pleasure to host you and we look forward to having you back at Comfort Inn Rockland – Boston. Sincerely,Raymond Spirlet,General Manager
5.0分
情侣出游
very comfortable and very quiet rooms, have stsyed here twice, excellent breakfast! staff are also extremely nice .. clean rooms, nice place! we will be back!
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酒店回复: Dear Guest,Thank you for staying with us and for the kind review of Comfort Inn Rockland-Boston. We appreciate you taking the time to comment on your wonderful experience with our welcoming staff, comfortable and quiet accommodations, and most especially our complimentary breakfast. It was our pleasure hosting you, and we look forward to your next stay with us.Sincerely,Raymond Spirlet,General Manager
5.0分
家庭亲子
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I loved the decor and atmosphere. The fireplace in the lobby was so cozy, especially on a cold, rainy day. The staff were nice. The room was clean and well maintained.
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酒店回复: Dear Guest,Thank you for the feedback on Comfort Inn Rockland-Boston. We are glad you had an enjoyable stay and appreciated our clean and well-maintained accommodations, as well as the decor and the fireplace. It will be our pleasure to host your next stay when you are back in the area.Sincerely,Raymond Spirlet,General Manager
除了预订的是特大床房，但到现在为止给的都是大床房之外，其他都很好……
早餐令人满意，房间干净，停车场宽敞安全。但是，负责客房的两位客房清洁人员态度很差。我要求他们打扫房间，但他们没有。
The room was very clean. The staff was cheerful and very very helpful. There are not a lot of amenities, but the breakfasts were terrific.
Clean, comfortable and quiet.
Coffee was weak and food wasn’t very warm. Overall pleasant stay. Loved the fireplace on a rainy ,cold Nov..
Multiple electrical cords and extension cords placed unsafely under the mattress. Internet and TV did not work. We stood at the desk while guests came down multiple times saying they were given a key to an oqupied room 4 times! We felt very unsafe.
Breakfast was surprisingly good - eggs, sausage links. Staff kept everything stocked and neat. My only issue with the stay is that the chair in my room was missing. No big deal - I just hung out on the bed. But a reading chair would have been better.
Staff were all really friendly and helpful, breakfast was excellent! I'd highly recommend if you are going to be in the area.
The hotel was clean, the room was roomy, clean, the pillows were the best.
The breakfast was awesome, the woman who runs the kitchen served the FRESHES food.
The only complaint was the hallway on the 2nd floor was overly smelly with a pungent smell of moth balls.
9.7
very comfortable and very quiet rooms, have stsyed here twice, excellent breakfast! staff are also extremely nice .. clean rooms, nice place! we will be back!
I loved the decor and atmosphere. The fireplace in the lobby was so cozy, especially on a cold, rainy day. The staff were nice. The room was clean and well maintained.