酒店回复: Dear Denise,Thank you for taking the time to write a review of your stay at the Red Roof PLUS+ Belleville. I'm very happy to hear that you enjoyed our staff and quiet environment. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit, prompting your 10/10 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediresponse Specialist
4.0分
其他
原文
翻译提供方：Google
位置不错，但我们的房间没有微波炉或小冰箱。停车场干净整洁，光线充足
4.0分
其他
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Great for price
It was nice for the price and what i needed. Just needed a place to sleep and shower. The male staffer was awesome. Very polite and helpful. Offered to help carry my bags up the stairs because the elevator was out. A female staffer wasnt as willing to help with an issue. It looked sketchy at first but i didnt have any issues at all. Was a great price for a Michigan homecoming weekend against Wisconsin. I was there for other reasons.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback about your experience at the Red Roof PLUS+ Belleville. We appreciate your review and are happy to hear you had a positive experience overall, especially given your specific needs. We're thrilled the male staff member made a positive impression. We're sorry about the inconsistent service and the elevator situation. Your feedback is valuable as we continually strive to improve our service and facilities.We would love to continue to provide great experiences for you. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way.Sincerely,JMRed Roof Management RediResponse Specialist
1.0分
家庭亲子
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We checked in and left a few minutes later. The room was dirty. There was literal garbage behind the bed and so much dust on the bed frame itself. When we got to the bed there was hair on it. When I pulled the sheets down there was dirt on them. And don't even get me started about the bugs on the ceiling. The only good part was the girl at the reception who gave us a refund. We drove back to Canada at 2:00 a.m. instead of staying here.
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酒店回复: Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof PLUS+ Belleville. I was saddened to read that your stay fell short of your expectations due to the cleanliness issues and the bugs you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,ErikaRed Roof Management RediResponse Specialist
2.0分
其他
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Wouldnt stay again
Our bathroom had mold in a crevice that went around the tub/shower. No place to hang your towel which was terrible. Had to hang towel from shower rod which is gross. Spackled areas in the bathroom and bedroom.
No security. 2 doors to enter. One completely bypasses the front desk and goes directly to stairs.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Belleville. We are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible worry of mold and the state of the room and the bathroom.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope you’ll consider visiting one of our other hotels within our brand family, where we are dedicated to ensuring a more enjoyable stay.Very truly yours,ZyRed Roof ManagementRediResponse Specialist
4.0分
其他
No frills but fine
Nothing fancy but met our needs. Not far from Ann Arbor and the price was decent for a game weekend.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Belleville. We appreciate you taking the time to share your experience. It's great to know that our hotel's location and price point were suitable for your visit to Ann Arbor for the game. We strive to provide value for our guests.We would be delighted to welcome you back to Red Roof in the future. It would be our pleasure to demonstrate the positive strides we've made to enhance your experience with us.Sincerely,JMRed Roof Management RediResponse Specialist
1.0分
其他
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This hotel reeked of **** and cigarettes even tho they claimed no smoking in rooms. Rooms were dirty, and the company that stayed there was super sketchy. Would not recommend
5.0分
家庭亲子
The front desk manager was very helpful and available to answer questions and address concerns.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof PLUS+ Belleville. It's wonderful to hear that our front desk manager was helpful and readily available during your stay. We strive to provide exceptional service, and your feedback is greatly appreciated. Knowing that our team's efforts made a positive impact is truly rewarding.We aim to provide you with an exceptional experience at Red Roof. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,HannahRed Roof Management RediResponse Specialist
虽然只在那里呆了一小会儿，但是工作人员很友好，房间很干净，周围有很多吃的地方
半夜里大喊大叫、打架太多了
噪音太大。还有摔门声。
在晚上。
婚礼前一天
喜欢这里的工作人员和安静的环境
位置不错，但我们的房间没有微波炉或小冰箱。停车场干净整洁，光线充足
Great for price
It was nice for the price and what i needed. Just needed a place to sleep and shower. The male staffer was awesome. Very polite and helpful. Offered to help carry my bags up the stairs because the elevator was out. A female staffer wasnt as willing to help with an issue. It looked sketchy at first but i didnt have any issues at all. Was a great price for a Michigan homecoming weekend against Wisconsin. I was there for other reasons.
We checked in and left a few minutes later. The room was dirty. There was literal garbage behind the bed and so much dust on the bed frame itself. When we got to the bed there was hair on it. When I pulled the sheets down there was dirt on them. And don't even get me started about the bugs on the ceiling. The only good part was the girl at the reception who gave us a refund. We drove back to Canada at 2:00 a.m. instead of staying here.
Wouldnt stay again
Our bathroom had mold in a crevice that went around the tub/shower. No place to hang your towel which was terrible. Had to hang towel from shower rod which is gross. Spackled areas in the bathroom and bedroom.
No security. 2 doors to enter. One completely bypasses the front desk and goes directly to stairs.
No frills but fine
Nothing fancy but met our needs. Not far from Ann Arbor and the price was decent for a game weekend.
This hotel reeked of **** and cigarettes even tho they claimed no smoking in rooms. Rooms were dirty, and the company that stayed there was super sketchy. Would not recommend
The front desk manager was very helpful and available to answer questions and address concerns.