Accidentally booked a handicap room. The person at the deck said there was nothing they could do as it was thur a third party. The room smelled , the bathroom was dirty, room was in very rough shape. It technically was my fault, but would never stay there again.
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酒店回复: Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with our staff to handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback.
2.0分
情侣出游
Very bad water pressure when showering. Worst thing was seeing hundreds of ants crawling all over the utensils and in the food when we went to breakfast.
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酒店回复: Allow me to apologize on behalf of our hotel for failing to meet your expectations. I have shared your feedback with our staff. Thank you for your time and valuable feedback.
4.0分
情侣出游
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On the whole, our stay was adequate. Not amazing or noteworthy. You could say we got what we paid for. It could be better. The doors into the hotel were not automatic, they had to open by hand, which is very inconvenient if you are a traveler coming in and have hands full of things. The eating area was congested with big chairs. The hallways needed new carpet, which was worn and dated.. The walls everywhere were marked up with scuff marks from suitcases, bags, and carts. Our room needed finishing work on the corners of walls. The place was clean, our room was comfortable. Weird though, the pillows on the beds were small, like they were for hobbits or halflings.
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酒店回复: Thank you for taking the time to complete our online survey.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with our staff. Feedback from our Choice Privileges members on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback.
1.0分
商务出差
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The room was outdated. That part did not bug me. The part that upset me a little bit was it cost over 100 bucks a night and half the outlets didn't work, someone had punched a hole through the closet, there were cigarette burn marks on the tubs and sheets, the room smell like smoke, and there were dead bugs in the light fixtures.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn near Medical Center.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback, so that we can provide exceptional experiences for our guests.
3.0分
其他
The room was ok, i think the housekeepers could do a better job at making sure the bedding as well as the mattress is clean.
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酒店回复: Thank you for staying with us. I have shared your feedback with our housekeeping staff.
5.0分
朋友出游
Everything was great! Very convenient for our needs and plans for the weekend, as well as being very clean and accommodating
酒店回复: Thank you for sharing. We are glad you enjoyed your stay.
4.0分
其他
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My room, the dining room and lobby were all nice and clean. These are the only places I used. I stayed here for medical appts and they gave me a Patient discount and paid for a uber for me to and from my appointments both days. I checked out the last day and was still able to leave my car in the parking lot and still able to use the uber back. Pricing here was cheaper than the hospitals discount hotels a little further away but get dropped off at the hospitals entrance and do not have to worry about all the construction and parking problems
酒店回复: Thank you for sharing. We are glad you enjoyed your stay.
5.0分
家庭亲子
The staff was always very helpful and accommodating. It was very quiet. The prices were reasonable. The hotel provided Uber transportation, which was excellent!
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酒店回复: Thank you for sharing. We hope to see you back when you are in town.
3.0分
家庭亲子
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TV wouldn’t work had to call office 2 times before they came. Ran out of hot water when showering. Only had decaffeinated coffee in room. Heater wasn’t putting out and warm air.
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酒店回复: Thank you for staying withs us. I assure you we will look into these issues so we can better serve you and other guests in the future
工作人员非常友好,我还会再来住的。
Accidentally booked a handicap room. The person at the deck said there was nothing they could do as it was thur a third party. The room smelled , the bathroom was dirty, room was in very rough shape. It technically was my fault, but would never stay there again.
Very bad water pressure when showering. Worst thing was seeing hundreds of ants crawling all over the utensils and in the food when we went to breakfast.
On the whole, our stay was adequate. Not amazing or noteworthy. You could say we got what we paid for. It could be better. The doors into the hotel were not automatic, they had to open by hand, which is very inconvenient if you are a traveler coming in and have hands full of things. The eating area was congested with big chairs. The hallways needed new carpet, which was worn and dated.. The walls everywhere were marked up with scuff marks from suitcases, bags, and carts. Our room needed finishing work on the corners of walls. The place was clean, our room was comfortable. Weird though, the pillows on the beds were small, like they were for hobbits or halflings.
The room was outdated. That part did not bug me. The part that upset me a little bit was it cost over 100 bucks a night and half the outlets didn't work, someone had punched a hole through the closet, there were cigarette burn marks on the tubs and sheets, the room smell like smoke, and there were dead bugs in the light fixtures.
The room was ok, i think the housekeepers could do a better job at making sure the bedding as well as the mattress is clean.
Everything was great! Very convenient for our needs and plans for the weekend, as well as being very clean and accommodating
My room, the dining room and lobby were all nice and clean. These are the only places I used. I stayed here for medical appts and they gave me a Patient discount and paid for a uber for me to and from my appointments both days. I checked out the last day and was still able to leave my car in the parking lot and still able to use the uber back. Pricing here was cheaper than the hospitals discount hotels a little further away but get dropped off at the hospitals entrance and do not have to worry about all the construction and parking problems
The staff was always very helpful and accommodating. It was very quiet. The prices were reasonable. The hotel provided Uber transportation, which was excellent!
TV wouldn’t work had to call office 2 times before they came. Ran out of hot water when showering. Only had decaffeinated coffee in room. Heater wasn’t putting out and warm air.