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5.0分
其他
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Always comfortable
Staff is always very friendly. Rooms are what you would expect in an Econo Lodge. Would be nice if there was working guest laundry. Always a comfortable stay.
2.0分
其他
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Horrible stay.
Wasn’t handicap accessible for my 93 yr old mom. Toilet so low she couldn’t get up. Had to put a chair in the shower and other side of her so she could push herself up. Tub and toilet dirty, uneven floors where the drawers were always open. Very noisy in hallways and slamming doors all night, could hear pounding on the other side of the wall. Not a restful stay at all.
1.0分
其他
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They over charged me and it was dirty. The sheets weren't even changed. Bedbug stain on sheets. I'll never stay there againthey also charged me for 10/01/2025 to 10/02/2025 and I didn't even stay there the first charge to my card is for$59.17 and the next one is$66.13. and that front desk lady is the one that canceled my bookings. I want myoney back asap
1.0分
其他
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This is one of the worst hotels we have ever stayed in. It was filthy and our room was full of cockroaches. We complained about it and the people at the front desk laughed and stated that they had no other rooms, they were full. The door did not lock, and we did not feel safe in our room. We offered multiple complaints and all the front desk said was that they were busy and they were full with no other rooms, after they laughed at us. How would they like to stay in a room full of cockroaches, including cockroaches in the halls, dead and alive on the floor and live cockroaches on the walls. This hotel needs to be shut down and remodeled and fumigated. What a joke. The people at the front desk did not speak American English and did not understand American English. Definitely will not stay here again. There are a lot of other hotels in Rapid City that are clean and safe. Look somewhere else for a better hotel for safety and no cockroaches.
1.0分
情侣出游
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This place was very unpleasant! The breakfast was cold. No juice the only thing edible was the waffles. We had to move rooms 3 times. The first room had no hot water and the tub didn’t drain. 2nd time there was mold in the bathroom ceiling. 3rd room was ok. Still had mold in the bathroom but was tired of moving at that point. The pool was freezing. The hot tub was cold and the jets would shoot you in the face and were broken. And beware if you are allergic to bees because there was wasps everywhere. Not to mention that the staff was rude and rolled their eyes because we voiced our concerns.
1.0分
其他
place was old out dated, had old musty smell, pictures online where deceiving. i would not stay there again
酒店很棒,内外都很干净。员工也很友好。
房间很干净。早餐要是能不是加工食品就更好了。通过Trip.com预订,我被额外收取了每晚5美元的费用。工作人员告诉我,这是他们通常向通过第三方预订的客人收取的费用。如果是这样,他们应该提前告知。未经事先通知就收费是不可接受的。
这家酒店的地理位置确实是唯一的优点。我们开了8小时车才到达,办理入住时,前台那位女士显得非常慌乱,她告诉每个人酒店超额预订了,让大家联系预订平台申请退款。我好不容易轮到柜台前,坚决要求拿到我的房间,因为我几周前就预订了。她竟然多次让我“嘘——”保持安静。如果她当时没能给我们找到房间,我肯定会当场发飙。结果发现这个房间也不尽如人意,因为进去后发现空调坏了。要知道,那个周末气温超过32摄氏度,而我们付了三晚的房费。幸运的是,第二天早上换了一个新的前台员工,她帮我们找到了一个空调正常的房间。总的来说,这家酒店看起来相当破旧。灯光闪烁,到处都是污渍,走廊和楼梯间里随意堆放着破损的门和电器。其中一扇外门也刷不了房卡。我们计划以后还会再来拉皮德城,但绝不会再住这家酒店了。
我不同意他们提供他们没有的东西,例如儿童游泳池。
Always comfortable
Staff is always very friendly. Rooms are what you would expect in an Econo Lodge. Would be nice if there was working guest laundry. Always a comfortable stay.
Horrible stay.
Wasn’t handicap accessible for my 93 yr old mom. Toilet so low she couldn’t get up. Had to put a chair in the shower and other side of her so she could push herself up. Tub and toilet dirty, uneven floors where the drawers were always open. Very noisy in hallways and slamming doors all night, could hear pounding on the other side of the wall. Not a restful stay at all.
They over charged me and it was dirty. The sheets weren't even changed. Bedbug stain on sheets. I'll never stay there againthey also charged me for 10/01/2025 to 10/02/2025 and I didn't even stay there the first charge to my card is for$59.17 and the next one is$66.13. and that front desk lady is the one that canceled my bookings. I want myoney back asap
This is one of the worst hotels we have ever stayed in. It was filthy and our room was full of cockroaches. We complained about it and the people at the front desk laughed and stated that they had no other rooms, they were full. The door did not lock, and we did not feel safe in our room. We offered multiple complaints and all the front desk said was that they were busy and they were full with no other rooms, after they laughed at us. How would they like to stay in a room full of cockroaches, including cockroaches in the halls, dead and alive on the floor and live cockroaches on the walls. This hotel needs to be shut down and remodeled and fumigated. What a joke. The people at the front desk did not speak American English and did not understand American English. Definitely will not stay here again. There are a lot of other hotels in Rapid City that are clean and safe. Look somewhere else for a better hotel for safety and no cockroaches.
This place was very unpleasant! The breakfast was cold. No juice the only thing edible was the waffles. We had to move rooms 3 times. The first room had no hot water and the tub didn’t drain. 2nd time there was mold in the bathroom ceiling. 3rd room was ok. Still had mold in the bathroom but was tired of moving at that point. The pool was freezing. The hot tub was cold and the jets would shoot you in the face and were broken. And beware if you are allergic to bees because there was wasps everywhere. Not to mention that the staff was rude and rolled their eyes because we voiced our concerns.
place was old out dated, had old musty smell, pictures online where deceiving. i would not stay there again