Staff and service was terrific. The bathroom in our room had issues need to be addressed. The shower leaks water under the door. The toilet is small and the seat was very loose. Also, the mini fridge in the room did not work. Overall we enjoyed the stay.
5.0分
其他
Beautiful property. Wonderful and helpful staff. They are doing some construction to improve the property.
5.0分
其他
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From the moment we arrived at the Melrose Mansion, we were greeted by Mike who accommodated our early check-in request. This is our second time staying here and the rooms and facilities are always clean. If you want to stay in a beautiful hotel located at a great location (near Frenchman St./Bourbon St.), I highly recommend the Melrose Mansion!
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酒店回复: "Thank you for your wonderful review and for choosing Melrose Mansion again. We’re delighted Mike could accommodate your early check-in and that you continue to enjoy our clean rooms and facilities. It’s fantastic to hear that our central location near Frenchman and Bourbon Streets added to your experience. We truly appreciate your recommendation and look forward to welcoming you back for many more memorable stays. Safe travels until then!"
5.0分
其他
Great stay
It was an amazing stay Emily was a great host. Everything was perfect except the fridge was on the blink. Maintenance worked everything out.
5.0分
情侣出游
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The only complaint I had was the windows that open up to the balconys do not stay open, they had to be propped up by a bar stool. And the TV in the living room was very small and did not work and the one in the bedroom was very small. Other then that everything about the plave from the service to the room to the location was perfect!
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酒店回复: "Thank you for your wonderful review and for awarding us five stars. We’re delighted to hear that you enjoyed our service, the room, and our convenient location. We appreciate your feedback regarding the windows and television sizes, as well as the issue with the living room TV. Your comments help us identify areas for improvement, and we will address these concerns promptly to enhance future stays. It’s great to know that despite these minor inconveniences, your overall experience was excellent. We look forward to welcoming you back to Melrose Mansion for an even better visit."
5.0分
家庭亲子
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Excellent stay, within an easy walking distance to both Frenchmen Street and French Quarter. Clean, quiet room, friendly staff.
My only recommendation would be to add some more shelving space in the bathroom. Other than that, we truly enjoyed our stay.
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酒店回复: "Thank you for your kind words and for choosing Melrose Mansion for your stay. We're delighted to hear you enjoyed our convenient location, cleanliness, and friendly staff. We appreciate your thoughtful suggestion about adding more shelving in the bathroom and will certainly consider it as we continually look for ways to enhance our guests’ experience. It’s wonderful to know that your overall stay was enjoyable, and we hope to welcome you back on your next visit to the area. Safe travels!"
5.0分
情侣出游
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First know that this quaint little hotel is at the far end of the French Quarter. It was not a problem for us but there’s no close places to go to eat. I can’t take anything away because I didn’t know that. The hotel is a historic mansion so as an older property it has it’s eccentricities. The floors creak and a few other small issues occurred however the staff fixed every issue with LIGHTNING speed! We had an issue with our room and were moved immediately to another room without question or fuss. You can’t find that service from a chain hotel. These ladies care! We also highly recommend the bar across the street for a stiff nightcap and the convenience store a block down for some great boudin! There is also nighttime security which is nice when you are coming in late.
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酒店回复: Thank you for choosing to stay with us at Melrose Mansion! We are delighted to hear that you enjoyed the historic charm and personalized service from our dedicated team. Your feedback on the prompt resolution of any issues is greatly appreciated. We aim to provide a comfortable and memorable experience for all our guests. Your recommendations for local spots add to the overall experience of staying in the French Quarter. We look forward to welcoming you back for another enjoyable stay in the future!
5.0分
其他
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I loved my stay here. I reserved the Danecio Balcony room and it made my heart swoon. Great location walking distance to Bourbon, Frenchman, and the French Market. This place is charming, meaning it’s not your typical stiff hotel, polished stay. The property and rooms have character that make them all the better. If you are a person that loves to complain the moment you step on property, don’t stay here. You will hear the city buzzing around you, which I loved! I booked the room specifically for the jacuzzi jet bath tub and the jets didn’t work. Still giving 10/10 because that’s how much I enjoyed my stay. If you’re a person who loves memorable moments, great staff, and beautiful properties, then this one is for you!
5.0分
朋友出游
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The property is beautiful. We received an upgrade to a full suite. Very modern compared to what the rooms are like in the main house, but also very nice with a beautiful bath and kitchen. The receptionist at check-in was so friendly and helpful.
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酒店回复: Thank you for sharing your experience! We are thrilled to hear that you enjoyed your upgrade to a full suite and found it modern and beautiful. Our team takes pride in providing exceptional service, and we're glad the receptionist made a positive impression on you. We hope you had a relaxing stay and look forward to welcoming you back to Melrose Mansion soon!
5.0分
家庭亲子
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The staff provided excellent costumer service!!! Emily was very friendly and helpful recommending some places to visit near by. Britany was attentive and nice with our late checkout. Room for improvement would be fixing drapes and low faucet pressure and jacuzzi jets.
Staff and service was terrific. The bathroom in our room had issues need to be addressed. The shower leaks water under the door. The toilet is small and the seat was very loose. Also, the mini fridge in the room did not work. Overall we enjoyed the stay.
Beautiful property. Wonderful and helpful staff. They are doing some construction to improve the property.
From the moment we arrived at the Melrose Mansion, we were greeted by Mike who accommodated our early check-in request. This is our second time staying here and the rooms and facilities are always clean. If you want to stay in a beautiful hotel located at a great location (near Frenchman St./Bourbon St.), I highly recommend the Melrose Mansion!
Great stay
It was an amazing stay Emily was a great host. Everything was perfect except the fridge was on the blink. Maintenance worked everything out.
The only complaint I had was the windows that open up to the balconys do not stay open, they had to be propped up by a bar stool. And the TV in the living room was very small and did not work and the one in the bedroom was very small. Other then that everything about the plave from the service to the room to the location was perfect!
Excellent stay, within an easy walking distance to both Frenchmen Street and French Quarter. Clean, quiet room, friendly staff.
My only recommendation would be to add some more shelving space in the bathroom. Other than that, we truly enjoyed our stay.
First know that this quaint little hotel is at the far end of the French Quarter. It was not a problem for us but there’s no close places to go to eat. I can’t take anything away because I didn’t know that. The hotel is a historic mansion so as an older property it has it’s eccentricities. The floors creak and a few other small issues occurred however the staff fixed every issue with LIGHTNING speed! We had an issue with our room and were moved immediately to another room without question or fuss. You can’t find that service from a chain hotel. These ladies care! We also highly recommend the bar across the street for a stiff nightcap and the convenience store a block down for some great boudin! There is also nighttime security which is nice when you are coming in late.
I loved my stay here. I reserved the Danecio Balcony room and it made my heart swoon. Great location walking distance to Bourbon, Frenchman, and the French Market. This place is charming, meaning it’s not your typical stiff hotel, polished stay. The property and rooms have character that make them all the better. If you are a person that loves to complain the moment you step on property, don’t stay here. You will hear the city buzzing around you, which I loved! I booked the room specifically for the jacuzzi jet bath tub and the jets didn’t work. Still giving 10/10 because that’s how much I enjoyed my stay. If you’re a person who loves memorable moments, great staff, and beautiful properties, then this one is for you!
The property is beautiful. We received an upgrade to a full suite. Very modern compared to what the rooms are like in the main house, but also very nice with a beautiful bath and kitchen. The receptionist at check-in was so friendly and helpful.
The staff provided excellent costumer service!!! Emily was very friendly and helpful recommending some places to visit near by. Britany was attentive and nice with our late checkout. Room for improvement would be fixing drapes and low faucet pressure and jacuzzi jets.